Charity Graff | Page 3

After being a new car shopper in the market during supply shortages and shopping in a sellers market for nearly 6 months I have to say Gladstone Toyota surprised me. When other dealerships across the State a shortages and shopping in a sellers market for nearly 6 months I have to say Gladstone Toyota surprised me. When other dealerships across the State and Nationwide would double down on illegal predatory sales tactics and flat out lie, Gladstone Toyota did not! It was a challenging road for me but in the end every State and a federal protected consumers rights laws were honored to the letter of the law. the remainder of this review is only reflective of the day we picked up our vehicle from the dealership and not of the purchase process in its entirety. We purchased a 2023 Toyota RAV4 Prime XSE with the premium package. It is worth noting that I had not worked with either Erik or Charity prior to the vehicle arriving at the dealership. Charity came in on her day off to streamline and facilitate our sales process and experience. I can not stress enough the gratitude and apologize for being on a call upon arriving. The streamlined process was everything my husband and I wanted the car buying experience to be. Erik was extremely helpful in helping us get to know the vehicle. Even though we did not manage to get the Toyota app and vehicle synced with our account. This was partly my fault and Erik was extremely patient and kept trying to troubleshoot with us. Unfortunately the mistake was not caught and caused a multiple day delay in getting the Toyota services activated and we left the dealership without services working. I later discovered that despite the fact that we did not get services started the date of origin in which all trial services are programmed to was the date we picked up the vehicle and not the date services were actually working. After a few phone calls to Toyota tech support I learned that the issue was related to the owner app registration. See only one person can create an owners account and register the vehicle and sync the app services to that account. If someone else attempts to create an owner account this will cause an incompatible syncing of vehicle and app. I had already done the owner vehicle registration prior to arriving at the dealership to my device. Upon arriving at the dealership we attempted to then register my husbands phone and account and this is what created the incompatibility and sync error problems. So once I logged into the account under my log in information everything synced and worked. I appreciated that Erik made sure to stress for me to keep the spare key in a safe place until our second key fob is supplied to us in what I expect will be the first quarter of 2024. I was ecstatic to see that the owners manual portfolio was added to our vehicle as well as a cargo net, and some door edge and cup PPF. A note on the PPF is that after one very gentle intentional door opening that softly touched the house the door edge PPF was instantly torn. The door edge guard PPF on my Audi never tore when touching this same surface. Our vehicle was full EV charge, full of gas, and everything I needed was completed. The vehicle Manufacturer Certificate of origin aka the title arrived a few days after we purchased the vehicle and we were able to pick it up along with other parts and accessories from the parts department. It is worth mentioning that Gladstone Toyota is a major distributor for Toyota parts and accessories. So my items arrived or were already at Gladstone Toyota in under 36 hours from the time my online purchase was made. This was extremely important because certain parts I ordered were on back order nationwide but Gladstone was able to pull these parts for me from their own inventory. A lot of dealerships do not keep inventory on hand nor do they show up on the https://autoparts.toyota.com/ website. More

Helpful 0

Report | Print

Excellent customer services, Cameron and Charity went extra miles to assist my purchase of Corolla. extra miles to assist my purchase of Corolla. More

Helpful 0

Report | Print

I had one of the most honest and understanding sales team at Gladstone. From the moment I walked into the door I was greeted by a warm smile from Cassie. I shared with Cassie all of my needs for a mobile off at Gladstone. From the moment I walked into the door I was greeted by a warm smile from Cassie. I shared with Cassie all of my needs for a mobile office, and she spent time to hear about my career and why a reliable car was important to my productivity. Cassie was so kind and when I needed space to think or revisit a car topic she respected that. I’m so happy about my new car, aka mobile office, and the work and recreational adventures that will come with it. Big shout out to Kristin and Charity too. The total dream team. Hey John! Was good to meet you too. More

Helpful 0

Report | Print

After having a very bad experience, a Capitol, Toyota and Salem, I went to Gladstone Toyota and was treated like a queen. Everyone was amazing from the time I walked in the door till the time I left very ver Salem, I went to Gladstone Toyota and was treated like a queen. Everyone was amazing from the time I walked in the door till the time I left very very happy with all the customer service every one gave me 10+ I will return to Gladstone Toyota for future purchases. More

Helpful 0

Report | Print

Very happy with the great service I got. Everyone was awesome and went above and beyond for me. I had a very bad experience the day before at Capitol Toyota and after coming to Gladstone Toy Everyone was awesome and went above and beyond for me. I had a very bad experience the day before at Capitol Toyota and after coming to Gladstone Toyota, I was treated like a queen and will continue to shop there in the future. More

Helpful 0

Report | Print

Purchasing my car at Toyota of Gladstone was a very nice experience, Maricela was lovely & it felt great to be helped by a team of all women. Thank you so much for your help! experience, Maricela was lovely & it felt great to be helped by a team of all women. Thank you so much for your help! More

Helpful 0

Report | Print

This is my second purchase from Toyota of Gladstone and working with Lina K. And Charity G. Thanks again for another great purchase experience… I wouldn’t even consider buying a Toyota anywhere else. working with Lina K. And Charity G. Thanks again for another great purchase experience… I wouldn’t even consider buying a Toyota anywhere else. More

Helpful 0

Report | Print

I bought my first 2022 Venza XLE from Nanliz in August of 2022. Unfortunately she was totaled in an 8 car pile up in February 2023. She was still drivable and my insurance didn’t say it was totaled until end 2022. Unfortunately she was totaled in an 8 car pile up in February 2023. She was still drivable and my insurance didn’t say it was totaled until end of May. The same day I found out it was totaled Nan started looking at available car options, and she was on vacation! The next day I went to the dealership to see and test drive a few cars. At the end I ended up with a Beautiful 2023 Venza limited. I love the way it drives. Nan was great in finding cars at different prices ranges. She showed me cars that were less and more than my old lease. I can’t speak for the whole dealership, but everyone that worked on my deal was awesome and Nan was a superstar! Give her a bonus!!! I will continue to take my business to Nan at Toyota of Gladstone even though it’s an hour drive because I am loyal to great people/places :) More

Helpful 0

Report | Print

My daughter and I had been searching for a 4 Runner optioned with the features she really wanted and we were not able to find it. I met Manny when I stopped by the lot and he was able to find us the e optioned with the features she really wanted and we were not able to find it. I met Manny when I stopped by the lot and he was able to find us the exact 4 Runner we were looking for. The purchase and delivery process were first class and Manny and the Sales Manager Charity were amazing to work with. Thank you! More

Helpful 0

Report | Print

We friendly, accommodating, understanding, beautiful store, very clean, customer service was great sales person was wonderful and financial manager was wonderful!! Second truck I bought from them in 5 y store, very clean, customer service was great sales person was wonderful and financial manager was wonderful!! Second truck I bought from them in 5 years!! Thank you More

Helpful 0

Report | Print