Charity Graff
Charity Graff at Toyota of Gladstone
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Charity Graff

Internet Sales Manager

Toyota of Gladstone

19375 SE Mcloughlin Blvd
Gladstone, OR 97027

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4.8
132 Reviews

Dealership Experience

10 yrs, 10 mos

Industry Experience

10 yrs, 10 mos

4.8

132 Reviews

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132 Reviews of Charity Graff

April 16, 2024

Dealership Rating
Employee Rating

Wendal is an excellent salesman. I ONLY go to this man for my Toyota needs. He diligently listens to the preferred needs of his clients in order to place them with their desired vehi More

by BeBop
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes

April 08, 2024

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Everyone in the dealership was very nice and helpful. Bobby was also amazing to work with and very helpful with my questions about the purchase of my new 4Runner More

by Licarimary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dolf Nuno, Bobby Sites

March 30, 2024

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After our beloved 2005 Subaru wagon died, I visited on 3/9/24 to look at a hybrid, perhaps as penance for the terrible mileage of the wagon. Octavio met me for our appointment on-time, and we took a drive More

by Justin W.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 06, 2024

Toyota of Gladstone responded

Thank you so much Justin! We are so happy to have had the opportunity to help and we are thrilled to have gone above and beyond your expectations. Please let us know if you need anything at all.

March 03, 2024

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Emeileigh is the best sales representative I have ever worked with, she is honest, loyal, reliable, and responsible. I have leased several cars from Gladstone Toyota and she is the only sales representati More

by douglaskentrusch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 16, 2024

Toyota of Gladstone responded

Thank you so much, we are so happy that you chose to visit our service center. We look forward to seeing you visit with us again. Thank you for being a loyal member of the Toyota of Gladstone family.

February 26, 2024

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Thanks to Eric, Charity and Annie for making my purchase transparent and efficient! Gladstone was able to make a competitive offer that influenced my decision to keep the purchase local rather than going to More

by tgonta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Kalik, Annie Marjanen

Mar 16, 2024

Toyota of Gladstone responded

Thank you so much, we are so happy to have had the opportunity. We look forward to seeing you visit with us again. Welcome to the Toyota of Gladstone family.

January 30, 2024

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Employee Rating

Manny was amazing to work with! The best salesman I have worked with. Charity is also fantastic! More

by jakehirshberger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Hill, Manuel Navas

Feb 15, 2024

Toyota of Gladstone responded

Thank you so much Jake! We are so happy to have been able to help, we greatly appreciate you choosing us! Welcome to our family! Charity...

December 15, 2023

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Employee Rating

Everyone was really nice. Customer service is the key. I'm so glad I decided to purchase a toyota More

by Arlene
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Danny Kuhn

Dec 18, 2023

Toyota of Gladstone responded

Thank you for taking the time to share your positive experience at Toyota of Gladstone! We're thrilled to hear that everyone was really nice and that our commitment to customer service resonated with you. Choosing a Toyota is a wise decision, and we're delighted that you decided to make your purchase with us. If you have any questions, need further assistance, or want to explore more features of your new Toyota, feel free to reach out. We're here to help. Once again, thank you for choosing Toyota of Gladstone. We appreciate your business and look forward to being of service in the future. Safe and enjoyable travels in your new Toyota!

December 06, 2023

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Cassie helped us during a stressful time and we walked away being 100% listened to and taken care of. We will be referring everyone we know to her and your dealership. More

by kimthompson78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cassie Michaud , Parth (F+I Manager)

Dec 09, 2023

Toyota of Gladstone responded

Thank you so much for sharing this with us Kim. We are so happy to have had the opportunity to provide you with a truly exceptional experience and we are so happy that Cassie was able to provide you with a positive experience during a stressful time. Thank you for becoming a member of the Toyota of Gladstone family.

November 02, 2023

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We really appreciate Toyota of Gladstone- the best in the land! Eric Kalik, our salesman treated us like family. He loves Toyota and he loves cars. He told us so many interesting things about different Toy More

by nancycapell97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Kalik , Jonathan Ault

Nov 04, 2023

Toyota of Gladstone responded

Thank you for sharing your positive experience at Toyota of Gladstone, Nancy! It's great to hear that you had a wonderful experience with Eric Kalik, Charity Graff, and Jonathan Ault. Providing a fun and informative waiting process can make a significant difference. If you have any more questions or need assistance in the future, don't hesitate to reach out. Enjoy your new Toyota, and thank you for your kind words!

October 15, 2023

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Employee Rating

This was my only experience with this dealership. I called for a specific vehicle, reached Rebecca Stern and she was great. Since we are moving in a couple weeks across the country, I won’t be in a p More

by Cecilialilly
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Becka Stern

Oct 21, 2023

Toyota of Gladstone responded

Thank you for sharing your experience, and we appreciate your feedback. We're pleased to hear that you had a great experience working with Rebecca Stern when you called for a specific vehicle. We understand that your move across the country makes it challenging to assess the dealership's service department, but we appreciate your willingness to give us a chance. As you mentioned, Mazda of Gladstone and Toyota of Gladstone may share the same ownership, and we strive to provide the best service to our customers. We continually work to improve and provide a positive experience. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Thank you for choosing us, and we hope that your future experiences with us will be even better.

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