David Elder

Kenny Khzam was great! Helped me get a great car and rate! He was very professional and easy to work with. He made sure to get me the best monthly payment and a great RAV4 Helped me get a great car and rate! He was very professional and easy to work with. He made sure to get me the best monthly payment and a great RAV4 with full options. I couldn’t be more happier with my experience with him. Thank you More

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Emeileigh is the best sales representative I have ever worked with, she is honest, loyal, reliable, and responsible. I have leased several cars from Gladstone Toyota and she is the only sales representati worked with, she is honest, loyal, reliable, and responsible. I have leased several cars from Gladstone Toyota and she is the only sales representative that I trust and feel good about leading a car from. More

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She was presented with a tough situation and a tough customer and she handled it with ease and care. Very gentle soul. customer and she handled it with ease and care. Very gentle soul. More

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Thank you for help me to get this nice car and you guys are frendly thank you. are frendly thank you. More

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Nice people and Becka was very easy to work with. Dealership was clean and ascetically pleasing. All around great experience for first time car buying. Dealership was clean and ascetically pleasing. All around great experience for first time car buying. More

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After being a new car shopper in the market during supply shortages and shopping in a sellers market for nearly 6 months I have to say Gladstone Toyota surprised me. When other dealerships across the State a shortages and shopping in a sellers market for nearly 6 months I have to say Gladstone Toyota surprised me. When other dealerships across the State and Nationwide would double down on illegal predatory sales tactics and flat out lie, Gladstone Toyota did not! It was a challenging road for me but in the end every State and a federal protected consumers rights laws were honored to the letter of the law. the remainder of this review is only reflective of the day we picked up our vehicle from the dealership and not of the purchase process in its entirety. We purchased a 2023 Toyota RAV4 Prime XSE with the premium package. It is worth noting that I had not worked with either Erik or Charity prior to the vehicle arriving at the dealership. Charity came in on her day off to streamline and facilitate our sales process and experience. I can not stress enough the gratitude and apologize for being on a call upon arriving. The streamlined process was everything my husband and I wanted the car buying experience to be. Erik was extremely helpful in helping us get to know the vehicle. Even though we did not manage to get the Toyota app and vehicle synced with our account. This was partly my fault and Erik was extremely patient and kept trying to troubleshoot with us. Unfortunately the mistake was not caught and caused a multiple day delay in getting the Toyota services activated and we left the dealership without services working. I later discovered that despite the fact that we did not get services started the date of origin in which all trial services are programmed to was the date we picked up the vehicle and not the date services were actually working. After a few phone calls to Toyota tech support I learned that the issue was related to the owner app registration. See only one person can create an owners account and register the vehicle and sync the app services to that account. If someone else attempts to create an owner account this will cause an incompatible syncing of vehicle and app. I had already done the owner vehicle registration prior to arriving at the dealership to my device. Upon arriving at the dealership we attempted to then register my husbands phone and account and this is what created the incompatibility and sync error problems. So once I logged into the account under my log in information everything synced and worked. I appreciated that Erik made sure to stress for me to keep the spare key in a safe place until our second key fob is supplied to us in what I expect will be the first quarter of 2024. I was ecstatic to see that the owners manual portfolio was added to our vehicle as well as a cargo net, and some door edge and cup PPF. A note on the PPF is that after one very gentle intentional door opening that softly touched the house the door edge PPF was instantly torn. The door edge guard PPF on my Audi never tore when touching this same surface. Our vehicle was full EV charge, full of gas, and everything I needed was completed. The vehicle Manufacturer Certificate of origin aka the title arrived a few days after we purchased the vehicle and we were able to pick it up along with other parts and accessories from the parts department. It is worth mentioning that Gladstone Toyota is a major distributor for Toyota parts and accessories. So my items arrived or were already at Gladstone Toyota in under 36 hours from the time my online purchase was made. This was extremely important because certain parts I ordered were on back order nationwide but Gladstone was able to pull these parts for me from their own inventory. A lot of dealerships do not keep inventory on hand nor do they show up on the https://autoparts.toyota.com/ website. More

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Purchased two vehicle in the past few months! Great prices, great trade in value, and excellent service! Great prices, great trade in value, and excellent service! More

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My experience at Toyota of Gladstone was excellent. The sales representative, Carl C., was personable, knowledgeable and professional. His post sale vehicle orientation was thorough and greatly appre The sales representative, Carl C., was personable, knowledgeable and professional. His post sale vehicle orientation was thorough and greatly appreciated - especially his help with the vehicle technology set-up! The Finance Manager, Emileigh C., actually made the financing process fun! She was very friendly, experienced and streamlined the financing process so it was both easy to understand and time-efficient. The General Manager, David E., made time to welcome me as a new customer and congratulate/thank me as a new Prius owner. Truly a first class experience across the board! Thank you Toyota of Gladstone team for making my new car buying experience a great one! The 2023 Prius is AWESOME! Comfortable ride - handles great - amazing tech and can you say 57MPG!!! I highly recommend the 2023 Prius and Toyota of Gladstone. Andy More

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I knew exactly what I wanted when we started shopping for a car. Toyota of Gladstone helped find my car and bring it to their dealership! a car. Toyota of Gladstone helped find my car and bring it to their dealership! More

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Everyone was super helpful and very friendly. Definitely getting our next car here as well. Go Team Gladstone! Definitely getting our next car here as well. Go Team Gladstone! More

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