Brian Pelletier | Page 2

Sales experience was no concern, I felt as though I was being treated fairly and sales person was knowledgeable as expected. However I will not be purchasing another vehicle from Ferman bmw due to my exper being treated fairly and sales person was knowledgeable as expected. However I will not be purchasing another vehicle from Ferman bmw due to my experience with the sales manager. 5 days after purchasing my 2021 jeep wrangler from Ferman, my battery went dead. I called to see if I could possibly be towed or shuttled due to being stranded as well as pregnant. I spoke with Joe who then put me on speaker to speak with his sales manager. I honestly was not expecting such a rude response as if he was not interested in anything at all I had to say nor was he sympathetic . I simply was calling to let them know i just purchased a vehicle and I am now stranded in the parking lot, is there anything that can be done to help.Sales managers answer was “jeep opens at 7am have it towed there” with no justification as to why I was broke down and my vehicle would not start. As far as I’m concerned the dealership fee I paid when purchasing the vehicle should have covered service, why was this not checked when I purchased the vehicle. I am highly unsatisfied with my buying experience because of sales manager Brian and his unapologetically rude inconsiderate people skills. Sales managers should have better communication. More

by hkristy1990 Verified Customer Verified Customer

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Excellent in all aspects of sale and financing in completing the transaction, Courteous and professional in all aspects of sale. completing the transaction, Courteous and professional in all aspects of sale. More

by djpiersen Verified Customer Verified Customer

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Ferman was easy to deal with and Dan made the process simple and low pressure. The dealer also doesn’t do like so many Tampa dealers do and try and force dealer markups and add on fees. simple and low pressure. The dealer also doesn’t do like so many Tampa dealers do and try and force dealer markups and add on fees. More

by Tripp Verified Customer Verified Customer

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Excellent professional, courteous, knowledgeable and respectful purchasing experience - Great Product - Great Staff - The most pleasant buying experience I have had when especially with a trade in. respectful purchasing experience - Great Product - Great Staff - The most pleasant buying experience I have had when especially with a trade in. More

by djpiersen Verified Customer Verified Customer

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From their sales reps, to service department, you won't find better people to deal with that actually care and spend the time to explain everything to you. find better people to deal with that actually care and spend the time to explain everything to you. More

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Dealership was outstanding in all phases of professional presentation, complete product knowledge, financial.options and in educating and resolving all buyer's concerns in a friendly helpful manner. My int presentation, complete product knowledge, financial.options and in educating and resolving all buyer's concerns in a friendly helpful manner. My interactions with Dan, Brian and Kyle were all on the highest, friendliest and most knowledgeable levels. All three of these gentlemen were more than helpful in assisting me to come to the most positive results in achieving mutually desirerabe and acceptable points of sale. More

by djpiersen Verified Customer Verified Customer

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Great dealership. Excellent products, well presented, in a clean and pleasant space. The Ferman staff worked as team both in advance of and during our visit to give Excellent products, well presented, in a clean and pleasant space. The Ferman staff worked as team both in advance of and during our visit to give us a very positive experience. Our salesperson, Patrick Knutson, was knowledgable about their cars and very helpful. Our sales manager, Brian Pelletier, was similarly knowledgable and brought a bit of welcome humor to the experience. Brian listened to what we wanted and suggested a different vehicle, which was the one we ultimately bought. David Theado invested what seemed to be an unusual amount of his time to our deal in order to make sure we got a fair trade and an overall deal with which we felt comfortable. The whole experience was quick and efficient. More

by frequentcarbuyer Verified Customer Verified Customer

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My wife and I were extremely pleased and impressed with the entire experience buying and taking delivery of our new X5. Both our salesman Rocco and our Genius Leah provided exceptional assistance. We thank the entire experience buying and taking delivery of our new X5. Both our salesman Rocco and our Genius Leah provided exceptional assistance. We thank you all. More

by rjmccrory Verified Customer Verified Customer

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Ferman BMW is my preferred BMW Dealer. Always great Customer Service and attention to detail! Always great Customer Service and attention to detail! More

by mmeadows3 Verified Customer Verified Customer

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Had a great salesman Mario Borbolla bought pre owned toyota Corolla. And also sales manager Brien did a good job thanks again toyota Corolla. And also sales manager Brien did a good job thanks again More

by Muna Verified Customer Verified Customer

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