Anthony Blubello
Anthony Blubello at BMW of West Chester (formerly Otto's BMW)
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Anthony Blubello | Page 2

Parts Department Manager

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

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4.7
33 Reviews

My love for gas powered cars started very young. My grandfather had an alignment shop in Greenville SC sense the early fifties. I spent many of summers there. My father was a classic car guy. He had over sixty classics and keep a book about them all. Cars hold a special spot in my memories. My papa Clyde's long time work truck is now in my garage. My father died at a young age, so cars keep their memory dear and near to my heart.

Dealership Experience

20 yrs, 9 mos

Industry Experience

26 yrs

Specialties & Trainings

Retail Specialist

Forklift Certified

View more specialties & trainings
4.7

33 Reviews

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33 Reviews of Anthony Blubello

October 18, 2023

Dealership Rating
Employee Rating

Can never get a loaner car for service. Why am I purchasing a luxury car without some consideration? More

by dangeline7
Recommend Dealer
Yes
Oct 19, 2023

BMW of West Chester (formerly Otto's BMW) responded

We regret the inconvenience, however loaner availability remains constrained. We are currently averaging 4 weeks out for appointments with a loaner.

October 10, 2023

Dealership Rating
Employee Rating

Service was excellent. Our service attendant Arielle was aware of all our needs and did everything she could to have the service completed efficiently and in a timely mann More

by memmouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi , Arielle Carolone

Oct 11, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your wonderful compliments for Arielle and our service team for delivering the efficient service experience we always strive for here at BMW of West Chester!

September 28, 2023

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I previously submitted a detailed review on my recent experience with BMW of West Chester (née Otto's BMW), and in particular, my longtime Service Advisor, Frank Adinolfi. I have no idea what happened to More

by JOHNDALLASBOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Bill Cosenza, Frank Adinolfi , Richard Weller, Chris Clayton, Gene Marinelli, Patrick Covell, Rose Smith

Sep 28, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your long time loyalty and for being a valued member of our family. Frank and the rest of our team look forward to continuing our long time legacy of service as we move forward as BMW of West Chester.

September 18, 2023

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Employee Rating

Thank you for the work you did on repairing my brakes. However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically More

by lzelley74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 22, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for taking the time to write your review(s). We regret to hear of your disappointment with outcome of your recent service visit. We strive to deliver unparalleled customer service, and reviews help us understand, learn, and make the necessary changes to improve. After reading about your experience, we tried to make contact numerous times leaving both you and your husband voicemails. Unfortunately, we have been unsuccessful with a response. We are looking to clarify numerous concerns you had brought up in your review as our records don’t align. In addition, we are looking for clarity on the reviews of multiple employees from our dealership but not a review of the sole individual that worked with Mr. Zelley. We pride ourselves with honesty, integrity, and value the relationships we form. We also pride ourselves in the transparency we offer, as well as our reputation, and our employee’s reputations. We still would like to address and clarify your concerns and understand how we earned these reviews. Thanks again for your time and looking forward to speaking with you. Best, Joseph Fritz Service Manager (610)455-2843

August 11, 2023

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Very nice people , everyone is so welcoming and helpful. Really enjoying my X5 M60 Great experience. More

by cbernier0
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Service Communication
Recommend Dealer
Yes

August 09, 2023

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Service typically appears to be under staffed. I’ve struggled with getting timely turnaround on my car for anything that isn’t basic oil changes. More

by gpkjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ralph Nofsinger

Aug 10, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your valued feedback and for taking the time to discuss your concerns with me in detail. We are continually striving to improve our performance and look forward to demonstrating a superior experience for you on a future visit. Thank you for being a loyal and valued member of the BMW of West Chester family.

August 08, 2023

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Great service and commitment from staff, I have over 20 years history with the dealership. More

by mike
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Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 09, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for continuing to be a loyal and valued member of the BMW of West Chester family!

July 06, 2023

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Employee Rating

Great experience from start to finish with Dan McCloy at Otto’s BMW. Dan McCloy, my sales representative was friendly, knowledgeable, delivered excellent service and was there every step of the way until I More

by Ignatius
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan McCloy

Jul 06, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your exceptional endorsement of the friendly and knowledgeable assistance delivered by Dan M on your recent purchase. Many thanks for choosing BMW of West Chester!

July 01, 2023

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Accepted me as family. After all 55 years of being trained by the Otto’s Family, you would not experience anything less. More

by MVADASZ0
Sales Price Transparency
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 03, 2023

BMW of West Chester (formerly Otto's BMW) responded

We look forward to continuing the Otto's family legacy into our next chapter as BMW of West Chester!

June 16, 2023

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Employee Rating

Great service! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! More

by cdoc1267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the efficient performance of our service team. Many thanks again for choosing BMW of West Chester.

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