Lack of transparency, aggressive sales tactics, and - ER
Lack of transparency, aggressive sales tactics, and overall unprofessional approach to sales. Went in to discuss options as I was looking to trade in my 2023 Honda CRV for something with a lower monthly payment. Zeenat Baig pushed towards a used Passport. Asked if I wanted to test drive it, took my phone and texted herself from it. Asked for my keys and did not disclose what that they were going to be looking it over, moving it, etc. Drove off-site for the test drive, did not explain where we were going, over the 10 minute drive to the other lot, disclosed personal information that made the drive awkward and uncomfortable. Upon arriving, the lot where the Passport was parked was locked to which Zeenat asked if I would be comfortable climbing under the locked gate. Once inside, the car battery was too low to get it started, the fob barely worked to locate the car. The car smelled and was parked too close to the car next to it to even access properly. Zeenat said they only had the car for three weeks, yet the battery in the car was too low to start. She drove us back to the dealership, and continued to push that I needed to sign for the car that day or else the deal she was offering was going to expire. She said that if I was to come back to the dealership that weekend, that she was not going to be able to get me a deal and that if I did not act quickly, the dealership was going to sell the car to another dealership on Monday (I was there on a Thursday evening). After explaining to her that I was not comfortable signing anything that night, she said that I would not get a better price for my car anywhere else in Ontario (yet would not disclose how much they would give me for my trade in) and that I should come back when I am "ready to spend more money" - all after I explained that my motive was to reduce my monthly costs. The hour and a half I spent there made it clear that the lack of transparency, aggressive sales tactics, and overall unprofessional approach to sales is what you should expect from Whitby Oshawa Honda. They are looking to make money at whatever the cost.
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