Disappointing experience – Lack of professionalism and - zemith.sabri
Disappointing experience – Lack of professionalism and accountability
I purchased a Ford F-150 Lightning from this dealership, and the experience has been extremely frustrating. From day one, key accessories that were clearly discussed and expected—specifically the Ford Mobile Power Cord and Tesla adapter—were missing at delivery. Despite repeated written confirmations from their sales agent that these items were ordered and would be provided, months have passed with no resolution.
Worse, after chasing them for weeks through emails and phone calls, the dealership's executive VP now claims these items were never part of the deal and is only offering to cover half the cost—even though they were acknowledged as missing from the start.
This is not how a professional dealership should operate, especially when selling high-end electric vehicles. The lack of clear communication, follow-through, and respect for the customer is deeply disappointing.
Be very careful with what is promised to you—get everything in writing and double-check what is included before you sign. I regret trusting their word and would not recommend this dealership based on my experience.
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