484 Ontario Used Car Dealers

I had a very disappointing and frustrating experience - brianna.cour

I had a very disappointing and frustrating experience with Surgenor Hyundai. Not only was the customer service rude and unprofessional, but the sales process felt shady from the start. We were told from the start by Katia Alkhoury (Sales Rep) and Chris Shannon (Sales Manager) that the vehicle we were looking at buying was the last on the lot and was just waiting to be inspected and would be ready for pick-up in 3 days. So of course, we jumped on the opportunity and chose to close the deal on the spot as our current vehicle was no longer functioning. We should have known from the start that this would be a shady dealing as James Haddad (Finance Manager) repeatedly provided us with incorrect fees on our bill of sale. Two days after signing the bill of sale for a new 2025 Hyundai Venue (and a day prior to going to pick up our new vehicle), I received a call from Katia Alkhoury, that I was ‘mistakenly’ sold a fleet vehicle that had already been purchased. She told me that the same type of vehicle would be available for pick-up ‘hopefully’ later in the week (but no specific date was provided). When we raised concerns, staff were dismissive and even borderline aggressive, showing no accountability for the misinformation or the wasted time. When asked if they could compromise for the mistake and inconvenience (e.g giving us a discount on our new vehicle or providing us with a loaner vehicle until our new vehicle arrives), they refused. While expressing our concerns to them over the phone, Mike Patterson (Sales Manager) even told us that our deal is cancelled and hung up on us. It felt like they were more interested in closing a deal than treating customers with honesty, respect and quite frankly human decency. After a few conversations, we had reached a compromise that we would receive a $50 gas card and a loaner vehicle until our new vehicle arrives (keeping in mind that they continued to push the new vehicles arrival date). When we went to go pick up our loaner vehicle, we were honest with Chris Shannon and expressed that so far we’ve experienced poor customer service. Chris Shannon wouldn’t even apologize for their mistakes and continued to defend his staffs unprofessional behaviour. Unfortunately, Chris Shannon continued to state “we can just cancel the deal” to our concerns, so we decided to terminate our contract. A simple “I’m sorry” goes a long way and would have kept us as customers. I would never return to this dealership, and I highly recommend that others take their business elsewhere.

Purchased a Porsche 911 from Jeff and he was a true - dfavot

Purchased a Porsche 911 from Jeff and he was a true gentleman during the process, this is the second vehicle I’ve purchased from Jeff and would not hesitate to purchase a third vehicle when the right car shows up!! Thanks again Jeff, my daughter loves the car.

Our car didn't even make it all the way home before we - Dean

Our car didn't even make it all the way home before we began having issues with it, as the tire pressure sensor indicated an issue. We checked the pressure manually on all the tires, and inflated them to the recommended pressure, but the issue persisted. Not even 2 weeks after taking possession of the car we began to have issues with some of the safety features of the vehicle. The dash lit up with a variety of warnings about a collision mitigation system, lane keeping assist system, adaptive cruise control problem, and road departure mitigation system. We were pleased that you got the shop to run some diagnostics on the car and we brought it in. However, after the inspection we were told that you re-calibrated the tire pressure sensor, but were unable to fix all of the other issues because the issue was as the staff put it "cosmetic". We were quite troubled to hear the staff at Honda refer to the safety features of the car as cosmetic. Additionally on the way home again the issue with the tire pressure senor returned so it seems none of the issues with the car were fixed during our visit. When contacting the dealership via email we were repeatedly ghosted for weeks at a time and always needed to follow up to receive a response. This was my girlfriends first car that she has owned and after such an expensive purchase from this dealership we are shocked to see that Honda does not stand by their products.

AVOID THIS PLACE. - JG

AVOID THIS PLACE. Service manager lied to me about the services that were rendered. She didn't know my dash cam was active and caught everything. My vehicle ended up being extremely unsafe to drive because I had a loose wheel. Luckily, I decided to go to the Canadian Tire down the road immediately, otherwise it wouldn't have been caught. I paid an inspection fee and the mechanic couldn't even tell that I had a loose wheel. And when I called them about it, Amber (the manager) told me that my Jeep was never lifted off the ground. When I told her my dash cam was active and did in fact show that it was lifted, she immediately refunded me. How many other people have they lied to like this? How many other people's money did they wrongfully take? I could have killed someone or been killed myself, but the manager and service advisor tried to lie and gaslight me. I also recorded my conversation with her in which she lies to me several times. Please do yourselves a favour and AVOID GOING HERE. This place is full of snakes who will happily take your money and lie to your face.

Honest, professional, and personable. - Issac

Honest, professional, and personable. Take the time to connect with and show how to use your car when you purchase it.

Quick, helpful, friendly, and got me what i wanted highly - Jp44_

Quick, helpful, friendly, and got me what i wanted highly reccomend them and the woman who helped me her name was Bridget she was awesome to me and helped with everything i needed

I had such a great experience working with Ian at - Amartins.sky1616

I had such a great experience working with Ian at Georgetown Kia! This was my very first car purchase, and Ian made the entire process so easy and comfortable. He really took the time to listen to what I was looking for and made me feel confident that he would help me find something that suited me. He was friendly and approachable. I had a lot of questions, and he patiently answered every single one. I'm so happy with my new vehicle and truly appreciate the support Ian gave throughout the whole process. Highly recommend him if you're looking for someone who genuinely cares and wants to help you find the right car!

Disappointing experience. - Amit Rathore

Disappointing experience. Misleading fees, unclear add-on pricing, and zero response from the sales manager. Wouldn’t recommend.

Bala was an amazing sales person and was able to cater to - kirthekan

Bala was an amazing sales person and was able to cater to my needs. Highly recommend!

Very good experience, bought a new Cadillac XT5 sport, - lisaoasis

Very good experience, bought a new Cadillac XT5 sport, Bozenza was a wonderful sales rep and will buy from her again.

I just got my 2025 Trailblazer, Gus was my sales rep, he - mamma.marg

I just got my 2025 Trailblazer, Gus was my sales rep, he was great, very patient, explained everything very clearly to me, lease vs buy..He was very knowledgeable about the car..He followed up with me a few days after I had been driving the car to make sure everything was going well...

If you're looking for used cars and is calling in and get - redcx5

If you're looking for used cars and is calling in and get to choose a salesman, choose Gad. As a first time buyer, I have fond memories of my time at this dealership, and I checked with three others. Gad is well above and beyond better than the others. No lying, some pressuring, a lot of hand holding!

It was a great experience, everyone was super helpful and - Fola

It was a great experience, everyone was super helpful and super nice. That made the process very smooth and easy for me.

Bob Mehra provided great customer service, answered every - joshw

Bob Mehra provided great customer service, answered every question and made the process of purchasing a vehicle at Ken Shaw Toyota very smooth. Would Recommend!

The dealership helped me get into a car, they made the - Adriandreece

The dealership helped me get into a car, they made the process smooth and simple. I love the experience I had there!

My first time (after owning 4 Ram trucks) to Doyles - bing.patterson02

My first time (after owning 4 Ram trucks) to Doyles collision centre was an experience I needed to comment on. Scott and Kevin were amazing with the time they took and the patience they had well working on my damaged 2021 Ram . Delayed parts out of their control, was frustrating but the time each of them took to calm my concerns and the way they went out of their way to explain and show me calmed my nerves and made me realize I’d picked the right dealership .Despite how busy they were and my constant questions and visits to check on progress they were professional, courteous and respectful .The finished job left me pleased and satisfied completely . Highly recommend this dealership .

Got shuttled by Scott he was fantastic, the best part of - Smokey

Got shuttled by Scott he was fantastic, the best part of my experience!! Thank you

They will sell you garbage and the warranty is useless no - LDM

They will sell you garbage and the warranty is useless no one returns your calls or cares thanks Moe !

Beware of this dealership, at first I thought they were - Hmagee04

Beware of this dealership, at first I thought they were stand up guys but after they made a mistake on price and then put on the bill for me to pay. I found out that they were not honest about previous work that was done on the vehicle I purchased. After taking it to a reputable mechanic I found multiple things that they were not honest about. It’s my own fault for not doing my research about this dealership. Would hate for someone else to be swindle by them. They made buying my first vehicle very disappointing at best. Would not recommend them.

This a very good dealer ship an alex was very good as he - Georgex1591@gmail.com

This a very good dealer ship an alex was very good as he assisting me

Durham Mercedes are my go to dealership for all my 2019 - Simon

Durham Mercedes are my go to dealership for all my 2019 GLA45 needs. Yes MB servicing isn’t cheap but your guaranteed good parts and service in my experience. Jak Kung Too care of my promptly my last visit replacing an OEM battery that lasted almost six years.

I can’t really express how pissed, disappointed I am with - Lucas MEIREles

I can’t really express how pissed, disappointed I am with Chrysler in general . Every single dealership just sucks . Money suckers . I took my vehicle twice to diagnose an issue on my vehicle they said they diagnosed it, I bought the part, got it fixed and guess what ? Problem stays there . Took it back to them and now they found another problem, again bought the part, called them a couple times to get it installed no answer left voice mail no call back so took it to another Chrysler which repaired what they said was damaged . Guess what? Problem still stays there . I am sick and tired with Chrysler . Raceway Chrysler just failed me a few times gave them a change but honestly the whole thing is NEVER TO BUY ANOTHER CHRYSLER . I’ve never had so many issues in a vehicle as I am having with Chrysler . I’ve had few Mazdas for over 300k they just drove amazingly . Posted one bill for one of things they said it was the cause but isn’t now another bill of almost 1000$ part and labor and before that paid 180$ plus taxes to find out what problems was . Do yourselves a favour stay away from Raceway and Chrysler .

I had a very solid experience buying a 2022 Jeep Cherokee - ralphellis1979

I had a very solid experience buying a 2022 Jeep Cherokee Limited demo. Everything was transparent and there were no surprises. The pricing was exceptional from the start from the Autotrader site, and you did not have to beat them down to get a good deal. The delivery experience was positive, and the vehicle has been great.

Went to Newmarket Audi to lease a new vehicle. - james

Went to Newmarket Audi to lease a new vehicle. The sales person (Kevin) was very helpful and knowledgable. He answered all the questions we had and was pleasant to talk to. I would highly recommend anyone looking for an Audi to see him.

Heard about the care to share initiative by Autorama as I - H

Heard about the care to share initiative by Autorama as I was researching ways to get a cheap car for me and my single mother. Truth be told we’ve had the worst luck when it comes to buying cars. In 2021 when I first got my license me and my mom decided to buy a 2007 Nissan Altima and that car ran fine for a while even though it had minor issues it never left us stranded! However we got into an accident about two years after owning it and barely got anything from insurance. We then decided to buy another 08 Nissan Altima for $1.9k as the first one treated us decent enough trying to save some money but it only made everything worse as we faced many repair bills issue after issue. Unfortunately that car’s transmission failed barely a year into use. And we had to buy yet another faulty car in September 2024 this time being a 07 Mazda Cx-7. Thinking out luck would be better switching brands. This cars suspension gave out in many different ways having to take it back to some dealers who ripped us off giving cheap repairs to which eventually oil started leaking and me and my mom could not afford to fix the car it’s now sitting in our garage. So our luck has been horrible and with it being just me and my single mother struggling to get around with her health issues while I try to find a job. A car could help me drive her around and also use Uber eats to deliver some food and earn while I find employment in this tough market. It would really mean the world to us.

Sandy is wonderful! - ctallon

Sandy is wonderful! She was super helpful and patient. I would recommend her to any of my family or friends

Go ahead and buy your car there. - So done with Budds

Go ahead and buy your car there.....but don't expect any service. You'd think I'd learn .... but I keep going back and it keeps getting worse. At best they ignore you, usually it's looking at you with total disdain.

I put my Jeer wrangler in for peace of mind service. - Henry

I put my Jeer wrangler in for peace of mind service. I looked and noticed they did not rotate the tires and i am not sure they even did any kind of inspection. Everyone looked like they were half asleep there, Please avoid this location for service at all costs.

Excellent service, very understanding staff, good quality - meinckejohn

Excellent service, very understanding staff, good quality vehicle, no hassle financing with the professionals at Pembroke Honda. I will definitely be back for another vehicle Thanks you everyone at Pembroke Honda, job well done!

My SUV buying experience this week from JP motors. - EL

My SUV buying experience this week from JP motors. It was amazing from start to finish. I showed up at the main service location that houses the sedans and the financing center, but was greeted by a lovely lady who asked what I was looking for how she could help me and directed me to the SUV lot. I didn’t have to ask for help I was greeted within the first 20 seconds of being there. When I got to the SUV lot, I was greeted by Seth, who was amazing and listened to me in regards to what I wanted and showed me vehicles that met every criteria I had listed. I took one for a test drive and I was sold. It was exactly what I was looking for. The paperwork was easy and I met with Zeinab in terms of the finances and she helped me make the best decisions based on my situation. I went to pick up the car today and it was detailed beautifully. It looks brand new. I met with Sam to finalize everything and he was very professional and helpful. I got the best financing rate from JP Motors compared to any other dealership I went to and the banks and their selection of sedans, SUVs and trucks is amazing. There really is no need to go anywhere else. If you’re considering stopping by, I’d highly recommend it!