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Fantastic dealership with amazing customer service - lariat
Anyone and everyone thinking of buying a new vehicle should go to this dealership. The level of service given to me by the salesman, Sean Spriggs, the finance Guy, Kasem Farm and the General Manager, Travis Eade is unsurpassed. The process of buying a new vehicle was so courteous, professional. I would highly recommend them. "five stars" !!!
Exceptionally Friendly and efficient Service - David Frey
I had walked through the used vehicles on Sunday and found the one that I liked. Eldon greeted me in a warm friendly manner and got me the keys immediately for the Escape I looked at. Before you know it I was on a test drive. Came back and spoke to Ryan Banks who gave me a great deal. This purchase experience was exceptionally seamless and smooth.
Thanks Eldon and Ryan for the exceptional service.
Awesome - Cathy
Jay was awesome! He was very helpful with all parts of our trade in and sale. Also made the kids feel welcome. Thank you Jay.
Easy to deal with and friendly Staff! - Dooly
I was in the market for a pickup truck and I wasn't sure which brand I wanted to go with. Brittany Augusto was more than glad to help me decide on a brand first before hammering me with numbers and payment plans or try to fit me into a truck that she thought I should buy. The process was extremely easy with no pressure from Brittany or her manager Andre Jespersen. Highly recommend Koch Ford to anyone that is in the market for new or used. They do have your best interest at heart
2017 Escape - fkopp60
The service is top notch. My salesman Ed addressed all the questions I asked. Everything from Sales, Finance and through delivery of my vehicle was promptly arranged. Exceptional Dealership.
Customer Service - Betty17
From the time of my phone call to make the appointment to bring my vehicle in for a recall and routine servicing my experience was nothing but positive. Found that the staff were professional, courteous and efficient. Also because of a one vehicle family, the shuttle service from Northstar Ford to our home and then picked up again to go back once vehicle is ready is absolutely very convenient and appreciated.
Excellent service all around! - jerry
No better service around. Need my truck services immediately because I use it every day for business. I was promptly booked in for service and a loaner was provided. It was great!!
Great buying experience at Maclin Ford - Lomar
I've recently changed my car for the new 2017 Ford Explorer 2017 Platinum at Maclin Ford Calgary. From the first communication I had with them, making an inquiry on their website, I've rapidly got a phone call back from one of their sale person: Samuel Aubin. From that point up to the official transactional, everthing went pretty smooth. They were really Pro and I definitely recommand this team.
Best customer service ive ever had - Aaron Lang
I bought a used truck from the dealership last fall and had a couple minor things go wrong with the truck due to previous owner aftermarket equipment failure. But non the less the guys at okotoks covered the cost of the repair at a different shop. Thats just unheard of where im from. Very honest and upfront people and the finace guy even went an extra step to get me a better rate. Couldnt be happier ill never buy a vehicle anywhere else. Thanks again.
Excellent Customer Service truck Repair - 7777
This dealership takes customer service to a new level. I was travelling through and broke down, Ashley had Rich look at my vehicle right away. She and Judy at Service welcomed my serivce dog into the dealership and they literally "took care of me". They spoke to my husband, they found the perfect hotel for me to stay in and then the General Manager gave me and my dog a ride to the hotel. The part was ordered that day and fixed by noon the next day.
My husband and I have been Ford owners for over 25 years and lived in almost every province .... this dealership and these people were AWESOME! I don't care where you live....I would service my Ford here any day of the week!
Great experience - Hutch1111
Alex was very helpful, open and honest. He provided us with multiple options and all of the information that we needed. He went above and beyond delivering our truck to our front door and making sure that we found the right vehicle for our family.
I would definitely recommend Alex Milne to my friends and family.
Great people left in this world we live in - Calalta
I want to thank this man for doing something so small without knowing the impact could be so big. He truly helped in a situation he never knows about, or will know about. Thanks for the great service there at Advantage ford and to the service manager for restoring faith in humanity.
Great service - Escape
I have a 2016 Escape that I bought from Cam Clark. The staff at the Olds location are very knowledgeable and extremely helpful. Everytime I have brought my vehicle into service I always feel well taken care of and their service experience is always quick and easy. Definetly recommend bringing your vehicle to Cam Clark Olds. You will be well taken care of.
Regular maintenance - Dave
Service center accommodated my schedule and carried out a functional check on the rear differential ...test drive was carried out...all was good. Regular scheduled maintenance was very satisfactory.
Better than the big city dealers, hands down. - FordGuy77
When we moved to Edmonton from a smaller community, we decided to give a larger city dealer a chance to earn our business, well that lead to nothing but disappointment. We then decided to venture out of the city to a more family oriented dealership and landed at DK Ford in Leduc. I can't say enough about how fantastic this dealership is. Amanda in the Service Department is awesome and Jody, who does the courtesy driving, was fantastic as well. We're treated like family at DK and as long time Ford owners we will definitely be making our next purchases there over the next few years.
windshield - Mustang 08
I recently stopped into Drayton Valley Ford on my way to visit with family in Grande Prairie to get a rock chip repaired that was plaguing me for a long time. I was extremely impressed with the friendly, knowledgeable staff. I was greeted with friendly faces and i was informed the importance of fixing the crack right away to avoid costing me more money in the long run. Thank you Drayton Valley Ford and i will definitely come back on my way back to Grande Prairie to discuss buying floor mats.
We will continue deallng with Dunlop Ford👌🏼 - Kirk13
We were very impressed with the Salesmen at Dunlop Ford Lethbridge Ab. Thy were very courteous, patient, and genuinely friendly, did a great deal thanks
Great customer service - Chelsey
We took our new flex here to get some reoccurring issues fixed after another dealership wouldn't fix things properly. We received prompt awesome service and my concerns have been fixed finally, after many trips to the other place. They had my new parts ordered and installed quickly and properly. Will definitely be returning as well as recommending to everyone we know! Thank you.
Super service on a Sunday - Dan.r
On this Sunday, even though the service department was very busy. Derek, assistant Service Manager took the time to diagnose and effect permanent repairs to the wiring harness on my service vehicle. It was needed as the truck would need to be taken off the road until repairs were made otherwise. Laura the receptionist was very kind and efficient as well in handling the situation. I highly recommend this shop for any kind of problem with your vehicle.
Amazing sales service ! - donmez93
As usual the salesman, JUSTIN, at Rodeo Ford as well as the other staff like Bill, Barry and Karla, were exceptionally helpful, efficient and did their utmost to ensure our buying experience was top-notch!
Quality repair and maintenance in a timely manner. - Average.car.guy
Continually striving for excellence. Always friendly, service work starts and ends on time. Always helpful, always willing to go the extra mile to try to please the customer (within reason)! Have found this dealership quite willing to address a problem numerous times if need be to achieve satisfactory results! Quite happy dealing here the last 16 years, having now purchased 4 vehicles from them!
Exceptional Buying Experience - P&R Truck Centre
Dealing with Boundary has been a great experience. Scott was very helpful in making sure that I got the truck that best met my company's needs. Scott and Gaylene were great to deal with on pricing and made it work for our budget. The truck was ready to go as agreed upon with accessories when I arrived and the whole process was painless. Truly a great dealership with friendly staff that make the buying experience exceptional! Will definitely be back for our next vehicle.
Best in the West - HappyF150
I just bought my second brand new F150 This time the 2016 Sport model. I went to the same salesman I used in 2015, Steve Aston as the process was excellent and he cared about my purchase. He made me feel like a valued customer and looked after me with the few extras I wanted fitted. I have dealt with three other Ford dealers I need Calgary but Metro Ford is heads above the best.
Great job - Ford owner
Got Ford good will to help with my out of warranty costs . Steve went above and beyond the normal parameters. Service advisors are excellent. I will return
Purchased a 2016 Focus RS - RS Owner
I delt with Alex from start to finish. He listened to what I was looking for and what my expectations were to make my purchase possible. He did a great job working with his sales manager and got it done with no hassels!
I would definately recommend and puchase from them again.
Brenda Lochhead - Lee G
I just a bought new truck, my second purchase from Brenda over the past 5 years. She is very professional, knowledgeable , and personable. The next vehicle I require, Brenda will likely be my first and last call.
Sales and Service - Walter Sr.
First of all I/We have been dealing with Universal Ford Lincoln since 2008, when I first met Steve Black, What A Gentleman. Dagg Adams was also my Service manager back then, very knowledgeable Gentleman. Our Latest purchase was a 2016 Lincoln MK X, the Salesman/ Sales Manager was another Gentleman by the name of Bryce Harrison. We feel that Bryce steered us in the right direction. Bryce would go out of his way to make sure we were (my spouse and I) seated and offered some refreshments. I/we would seek out Bryce, should we decide to purchase another vehicle (Lincoln). However the 2016 MK X, might be our last purchase, given our age. A BIG Thank You to all the gentlemen mentioned. And the behind the scene Staff As Well. Bravo Universal Ford Lincoln.
Walter and Myra Empey
Quite satisfied with the sales service - Banjo69
Having bought and transferred from another dealer the color didn't meet our expectations of Too Good to be Blue Metallic which is darker than we thought.
It didn't (to us) match the color patch in the advertising brochure. :-(
Just really good group of people to deal with - F150Red
They were just up front and removed all the preconceived thoughts that I had about dealerships. they were upfront and honest about everything related to my purchase. Went in to buy a new truck and left with a used one that fit my requirements. Fair price, good service, and very positive.
Sales service and autobody - Carguy
Fantastic public relations, professional expertise and high standards in all three areas. I bought two SUVs in Athabasca. Have had over 5 years of service and 12000$ repair from a deer. All experiences have excellence.
Cam Clark Ford Airdrie
Northstar Ford Calgary