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Sherwood Ford

Sherwood Park, AB

4.9
3,943 Reviews

2540 Broadmoor Boulevard

Sherwood Park, AB

T8H 1B4

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3,943 Reviews of Sherwood Ford

February 14, 2024

Alex and Wally were really helpful in assisting in us in selecting our new Ford Escape. More

by Oluseyi33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Denny, Robert Moisley, Alex Sanduga
February 03, 2024

Brandi is always there for me when I need to book my service for my vehicle. More

by Huggiebear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi, Kami Crerar
December 14, 2023

Poor cservice. Many times my daughter is taking her car in for a oil change and they don’t even get her car in until several hours after her booked appointment time More

by barelEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Stojanowski
Dec 19, 2023 -

Sherwood Ford responded

Dear barelEB, Thank you for taking the time to share your feedback with us. We appreciate your trust in Sherwood Ford for your daughter's car service needs, and we sincerely apologize for any inconvenience caused by the delays and lack of communication. Firstly, we want to assure you that providing an exceptional customer experience is our top priority, and we're genuinely sorry that we fell short of your expectations during your daughters recent visits. Feedback is invaluable in helping us identify areas for improvement. We understand how valuable time is for our customers, and we regret any delays in getting your daughter's car in for an oil change. We would like to clarify that the booked appointment time is the designated drop-off time for the vehicle, not necessarily the time it is brought into the service center for repairs. This system is in place to ensure a smoother process and avoid a rush of customers arriving simultaneously. Regarding communication, we have noted your concerns about not receiving timely responses to your text messages. We want to let you know that we respond by text, especially if the customer has agreed to receive text updates. We understand the importance of keeping our customers informed about the status of their vehicle and always strive to enhance our communication processes. We genuinely appreciate your patience and understanding as we look for ways to improve. Our team is committed to ensuring that your future experiences with Sherwood Ford are positive and hassle-free. Your daughter may want to consider skipping the visit to the service all together and schedule one of two convenient options: Ford Mobile Service van comes to you...or Complimentary Valet Pick Up and Delivery. We will come get the vehicle, bring it in for repairs, and return it when the work is completed. If you have any further concerns or if there's anything specific you'd like us to address, please feel free to reach out to our service manager directly: Damon Egan, (780) 449-8040. We value your feedback. Thank you once again for choosing Sherwood Ford. We look forward to serving you and your daughter in the future and providing an experience that exceeds your expectations.

December 06, 2023

Nothing but great things to say about this dealership. My sales guy was very pleasant to deal with ! I would recommend this dealership More

by randyredmond2@yahoo.ca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Myles MacDonald, Ali Bhojani
November 02, 2023

Matt was knowledgeable and helpful with the new technology and options in the Ford trucks More

by Greg Schlemko
Recommend Dealer
Yes
Employees Worked With
Matthew Irvine
October 27, 2023

This dealership has always provided us with good service. We have now bought two vehicles from them, and both experiences were positive. We also have most of our service done here. The team works well toge More

by g r partridge
Recommend Dealer
Yes
Employees Worked With
Wally Denny, Robert Moisley
October 24, 2023

Purchase was smooth, salesman Matt was very knowledgeable and the whole process went good. This was the second dealership I went to that day and it was night and day better run. More

by stevenpahl2000
Recommend Dealer
Yes
Employees Worked With
Haelee Chang, Matthew Irvine, Service Reception, Jenny Stojanowski
October 20, 2023

This dealership has a 360 customer-centric team. Matt was an exceptional sales professional as he is honest and knows what he's talking about. The rest of the team in finance, etc. is also except More

by James T
Recommend Dealer
Yes
Employees Worked With
Lucas Samu, Ali Bhojani, Matthew Irvine
Oct 20, 2023 -

Sherwood Ford responded

Hi James, We're truly grateful for your wonderful feedback regarding your experience at Sherwood Ford. Thank you for taking the time to recognize Matt and our dedicated team. It brings us great satisfaction to know that that Matt's professionalism, honesty, and thoroughness made your car-buying journey truly exceptional. Providing our customers with the right car at the right price is at the core of our mission, and we're thrilled that Matt exemplified this commitment. Whether you're a car enthusiast or someone looking for that perfect vehicle, we are here to provide top-notch service during every visit. Thank you for your positive words about our dedication. Your support is invaluable to us, and we're eager to be of service for any future automotive needs you may have. If you ever have questions or require assistance in the future, please don't hesitate to reach out. Warm regards, The Sherwood Ford Team

August 15, 2023

Kennadi Mighton demonstrated outstanding understanding and initiative. She quickly identified my needs and walked me through a course of action. She clarified my support for the process and reached a p More

by ron48bradley
Recommend Dealer
Yes
Employees Worked With
Kennadi Mighton , Service Reception
July 22, 2023

I was treated with courtesy and respect the whole time. Not once did I feel any pressure or insincerity from any of the staff. More

by satelitewin
Recommend Dealer
Yes
Employees Worked With
Matthew Irvine, Sammy Dixon
Jul 25, 2023 -

Sherwood Ford responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you felt treated with courtesy and respect throughout your visit to Sherwood Ford. Providing a pressure-free and sincere environment for our customers is one of our top priorities, and we're glad that you noticed and appreciated it. Your kind words mean the world to us, and we're delighted to have been a part of your car-buying journey. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon! 😊

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