"I had a simple oil and filter change by a local and very reputable automotive shop in Embrun. when the engine started to leak, we took the vehicle back and they diagnosed a broken component in the engine. The dealer (Bank Street Mazda) voided the warranty claiming that the problem was the oil filter used. This filter was an industry standard filter and was correct for the vin on this vehicle. This whole inaction was a nightmare and has soured our dealings with Mazda.
I had a similar experience years ago when i had a dealer do a wheel alignment on my vehicle. in the alignment process they did not re-tighten the belt connecting the alternator and my air conditioning unit. subsequently they charged me to rebuild the air conditioning unit which their neglect caused."
3 days ago
"I had a very pleasant experience with Helena, my service advisor. She was very helpful, knowledgeable, and professional. explained clearly everything and kept me informed throughout the service process. "