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Brought in my car for the winter tire change and an oil... - RobbyTee
Brought in my car for the winter tire change and an oil change at Mazda Gabriel. Jason at the service counter was very pleasant and explained everything very well. Everything was handled in a professional manner.
Great Service Department - josephnp
Had a problem with my snow tires. Their was a lock nut on them, and Mazda Laval never gave me the special key to remove the lock nut, therefore I was unable to change my snow tires. After speaking with the manager "Patrick" without hesitation he quickly solved my problem.
Mazda Laval has a Great Service department!
Everytyime Amazing - Geyda
I can't say enough about Mazda Gabriel, For the last two years, they have been amazing, every time, Merci Mazda Gabriel St Jacques for the perfect job.
Very good service. It is my 3rd car from this... - Cram
Very good service. It is my 3rd car from this dealership and always was served efficiently from bonheur représentative and service employees...i do recomend To come here
not professional and very pushy on sales.conditions... - ducrosalain
not professional and very pushy on sales.
conditions keep changing every day
director of finmaces refuses to share credit details.
saying its available only on the delivery day...
very fishy, be careful
Second time at service center. Fixed what was missed with... - #MazdaService
Second time at service center. Fixed what was missed with first appt. They asked to do another service for 25$ instead of including as I had to come back to fix the initial issue that I paid for. hey Instead of good customer service, had to make manager understand how inconvenient it was to come back and wait 3 hours to figure out the first visit problem. Annick the service lady was not very apologetic for the wait and second visit. Just overall poor experience. The only nice person was the mechanic who actually made me feel important as a client. I hope they value customer service more and be more giving when they overlook an issue that caused a second visit.
Bad after sales service!! - NOT satisfied
In May of 2017, I bought a used Subaru on the condition that the 4 brakes would be changed, AND took a 2 year extended warranty. Went back in August 2018, and mechanic said my brakes were good, no problems!
In May 2019 Mazda service said my brakes were done, need new discs and calipers in the back...
Also was told the front brakes were good for one more year only !!
No way my brakes were changed when I bought this vehicle in 2017. Mazda will not honour their service on my car...Thanks!
Beware consumers......There are other dealers to buy from.that may actually stand behind the work they do (or dont do)....
0 STAR RATING.......
Because of one barely visible dent in the roof, I had a... - Bacha
Because of one barely visible dent in the roof, I had a $2400 bill when I returned my lease even though I paid $1100 for the added protection plan. When I asked for an explanation the guy who sold me the car got hostile and insulted me. Stay away from this place!
Pathétique Pour une voiture achetée en avril en temps... - Isa
Pour une voiture achetée en avril en temps de covid-19, on veut vous la vendre mais une fois vendue 0 service et 0 aide
in the last month i need to bring my mazda 3 2007 2... - globulerouge
in the last month i need to bring my mazda 3 2007 2 times,
The first time it was for a oil change service, i called to take an appointement and speak with Thomas, he sold me the 72 000 km inspection for 169$ + taxes.
i ask him also to get an estimation since i was earing lot of noise from the rear axel.
what containe the services:
CURRENT SERVICE - AT 72,000 KM OR 36 MONTHS
Replace engine oil; Replace oil filter
Inspect function of all lights
Inspect brake fluid, clutch fluid, power steering fluid, washer fluid and coolant level
Inspect all tires – inflation and wear
Lubricate all locks and hinges
Rotate tires (priced separately)
Inspect and clean brake discs and pads, front and rear
Lubricate caliper rails/pins
Inspect A/C operation
Inspect exhaust system and heat shields (every 72,000 km or 60 months)
Finaly when i came to take the car
i got an estimation of 1550.00$, that's only included parts to be change.
on the REAR AXLE (these parts goes on a extended warranty with PPP)
2 arm rr lwr 261.12$
2 link later 74.28$
2 bushing li 84.66
ON THE FRONT ( plastic cover - broken by their tech in february, and in piece the day i came to the appointement - cause of poor quality of road - quebec life)
1 cover under 148.83
1 shield (R) 14.09
from the service at 72 000 km
1 filter coo 42.50
1 pad sub se 139.37 --> do it my self
1 pad set, fr 135.23 --> on the inspection report got left 2mm on the front
2 plate disc 124.38 --> and 5-3mm at rear brake pad
2 plate disc 161.82 -->
1 element, a 31.87
1 insulator 117.40
when i first do my brake at the front -
isaw the brake haven't been services. the technician only remove the wheel and inspect he havn't dismantle to clean and lubrificate them. everything was jam on the car system, no trace of recent grease on the rails/pins
i went to MAZDA barnabe and they offert me a credit of 50$ i didn't accept it yet
then i do my brake in the rear - the caliper cylinder was jam in place, try to screw them to get them in too fit with the brand new disc pad. also the rear disc pad was like new ( the one on the car before i installed the new i have purchased) i neew to used a C clamp since i screw them to get them in place, an again no sign of recent services on them.
before i do my brake on the car the dealer have do the major repair on my rear train
while i was doing my rear brake service i get in doubt they have replace all part they mention to PPP. Next step i'm calling PPP to ask them to send an inspector to do the verification on the vehicule
also when they get the job for the rear train , they sold me an aligment, what they should do since they have touch part that need to be align, and when i take the car
i verified the alignment and the car go straigth left. also when i change my brake in the front the first thing i saw was oil all over, my shock in the front rigth loss is oil. they didn't see that in the alignement.
So i don't recomand this dealer for anyone since you would get fooled.
Their technician ( cause they don't call them mechanic cause they don't pay them the price they value and they still charge 75$/hour) are not trustable they change part to change part and don't care about you people.