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They tend to find extra things wrong with the car when... - Unhappy customer
They tend to find extra things wrong with the car when you bring it in. Also, we had issues with poor quality work. For instance, we dropped off the car to get rear breaks looked at. When we brought the care home, the parking break lights went off. Now we have to bring in the car again and get that fixed. I will bring the car to another service provider.
I have two Mazda’s a CX5 and a Mazda 3, both great cars.... - Barryg
I have two Mazda’s a CX5 and a Mazda 3, both great cars. The sales team at Steele Mazda were amazing, I cannot say enough positive about them.
However Steele Mazda’s service is not a positive experience. I have enough disputes with them that I have now moved the service of both vehicles to a private company.
The last disagreement was over them unable to remove a nut from the 2017 Mazda 3 so they could do an alignment. In order to remove the nut they would have remove and replace part of the front end to the tune of 8 hundred and some dollars.
My private mechanic did an alignment on the car and there was no nut “frozen”. I let you judge why a small mechanic shop could do what a well equipped Mazda dealership wanted 800 dollars for. My total bill at the other shop, for oil change, change over of seasonal tires and an alignment was 2 hundred dollars.
The CX5 wipers have never cleared snow properly, it is dangerous to drive in the winter storms. Their hi tech shop have never been able to fix that problem either. The latest solution is I go buy winter wipers from another dealer as they do not sell them.
The final complaint is how some of the staff, and I emphasize some staff, which rotate fairly frequently, are allowed to speak to customers. The last time I was in a service advisor told me to go and sit and wait, like I was a child, when my car was not coming out of service. She did not go in to see what was happening. That was when I lost it and I am not proud of that. But I will never ever have a car serviced at Steele Mazda again.
Limited Options - MaggieAnnBee
I work Monday to Friday 8-4 and their service centre is only open Monday to Friday 8-5. Apparently they can be open until six on the evenings and on Saturday 9-1 to SELL you a car, but when the car you bought from them needs an oil change you better believe it has to be done during business hours. In order to get an oil change my options are to be late for work and leave work during lunch, to use the shuttle, leave work early, or go somewhere else. The last time I had an appointment for 3:30 (which involves leaving work early) they called me to remind me to be there by 3:30 sharp since they closed at 5:00. When the last time I was there for 3:30 my car sat outside waiting for fifteen minutes. Very unimpressed.