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Horrible service. I used to trust them but I recently had... - amcrewe87
Horrible service. I used to trust them but I recently had my MVI done and they passed it and a week later the belt in my tire was showing and I was travelling from Cape Breton to Dartmouth. I had to miss 2 days of work and could've had a blow out on the road and wouldn't be here today to tell the story. They are not trustworthy and I will never be going there again.
Waited 3 hours for 1.5 hours of work done for routine maint - rossann1012
Booked routine maintenance and was told it would take 1.5 hours. When I signed forms and gave them the keys I again asked about the amount of time required and was told 1.5 hours. This was at 10AM. The car actually came out to parking lot 3 hours after the work was to have started. Was told that they were backed up.On my previous visit I had to wait an extra hour because once again they were backed up. I emailed City Mazda to report my dissatisfaction and never received reply. There were at least 2 other people there on my most recent visit, yesterday, who were grumbling about the extra long wait. I will not be back. I have some chronic health problems and I tire easily. HadI know at the beginning how long it would take I would have made other arrangements to avoid spending so much time there.
Limited Options - MaggieAnnBee
I work Monday to Friday 8-4 and their service centre is only open Monday to Friday 8-5. Apparently they can be open until six on the evenings and on Saturday 9-1 to SELL you a car, but when the car you bought from them needs an oil change you better believe it has to be done during business hours. In order to get an oil change my options are to be late for work and leave work during lunch, to use the shuttle, leave work early, or go somewhere else. The last time I had an appointment for 3:30 (which involves leaving work early) they called me to remind me to be there by 3:30 sharp since they closed at 5:00. When the last time I was there for 3:30 my car sat outside waiting for fifteen minutes. Very unimpressed.