"Friendly, helpful people who go out of their way"
- Camrose guy
I actually was directed to the dealership through Car Gurus. They were very responsive to my emails and questions. When I arrived at the dealership again they were responsive and helpful. I was setup with Walid who is fairly new to the business but what he may have lacked in experience he more than made up for in enthusiasm. At the end of the day the team at Great West made the purchase a trouble-free and pleasant experience.
"In and out and Hassel free"
After weeks of scrolling through Kijiji I found a truck worth trading mine in for. From the time I came in for the test drive to signing the deal it was painless. Andy comes from a strong family values and it showed. Great hospitality and treated my 7 month old daughter to a new electric jeep power wheels as a signing bonus. They team at Great West Chrysler was able to give me top dollar for my trade over 4 other places I looked. There was no pressure by the team there and when I had a concern about deal they did better then matching it they beat it. Thanks everyone I'll be seeing you when it's time to trade up again.
"Outstanding Sales Support"
Recently purchased a used vehicle from GWC and experienced some mechanical issues on an out of warranty vehicle soon after. Richard and Zack, without hesitation stepped in and corrected the issue ASAP. At the time of purchase I was made aware that the vehicle was out of warranty, and did not expect assistance. On a follow-up sales call from Richard the failure was identified, GWC immediately corrected the issue, without question, including an upgrade at their expense.
"Outstanding Customer Service"
I came to great west and told these guys exactly what I was willing to spend and they worked with me every step of the way to get more bang for my buck. There was no pressure to get into a truck I didn’t love for a price I didn’t want. To say it was a great experience is an understatement. It was fantastic. My sales rep Richard was great and most importantly I didn’t feel pressured. Alex the sales manager was absolutely fantastic. I couldn’t me more pleased with my purchase. 😊
"Out of province purchase"
I had been looking for a particular year and model of truck for six months. GWC advertised the truck I was looking for. I live in Vancouver the dealer is in Edmonton. Richard Piotto guided me through the installation of an app, for my Iphone ,that allowed me to view the vehicle as Richard moved around and in the truck. I knew what I would be getting.
I made an offer that was excepted. All pertinent info, mechanics fitness report, Carfax, Past registrations, window sticker, confirmation of acceptance and arrangement for delivery were e-mailed between Richard and Zach.
Although I purchased the vehicle over the phone/internet, it was a very smooth and amiable business deal. I am 100% satisfied with my purchase. I found Richard and Zach honorable people that were good to their word.
"Expecting Parents couldn't be Happier!!"
Katie and I bought our first new vehicle from Aaron this April and it was the best thing to happen to us since we found out we were having a baby! Our overall experience was phenomenal, words can't describe how happy we are with how everything went! Great-West Chrysler and all the people there are like family to us and theyevery customer just like their own! Zach, Aaron and Sal and Soo many more, THANK YOU! We LOVE our new Cherokee!
It is trail rated for a reason!
"Offer not upheld"
- Not Pleased
This dealership does not standby offers that are made. We were in to the dealership in person and made and offer to which the dealership countered. We went for lunch and called in another offer though our sales person. The sales person called us back within 5 minutes accepting our final counter offer with no additional conditions. As we were returning to the dealership we received another phone call confirming that we were indeed on the way to close the deal. When we arrived and started the paperwork, it was brought to our attention that they did not accept the offer we presented on the telephone as "they don't accept offers over the phone". In addition they refused to fuel up the new vehicle or wash it prior to taking possession and had returned to the original offer. We spoke to the sales person twice after the counter offer was accepted and we were led to believe that all was to be honoured which it was not. This dealership is not trustworthy and not true to their word. We will never recommend this dealership to anyone that is looking for a vehicle. Very underhanded. It should be noted that the sales person himself was not to blame for this ordeal it was actually the dealership owner's son Zack that refused to honour the deal we made - he was arrogant and very rude. Buyer beware.
"Very good experience"
Found exactly what I was looking for in a used vehicle. Both sales and finance departments were great. Made it quick and easy to get into my new to me vehicle.
I was looking to replace my Nissan truck for a few years and Paul responded to my request the next day. He is very friendly, no pressure and has a good attitude. I felt very comfortable dealing with him and Zack. I would say my overall experience with Great West was good.
"Great West Dodge, great service, no pressure sales"
GWD was terrific in assisting with the purchase of a used vehicle in very cold conditions. Being from out of town and not being able to take delivery on the day of the sale, Richard was able to have the vehicle ready to go on the day of delivery, again in extremely cold conditions