Willie Mates | Page 6

fast, efficient and friendly Had the opportunity to compare and work both local VW dealerships before I leased my new Tig. When all was said and done, the other guys couldn't touc Had the opportunity to compare and work both local VW dealerships before I leased my new Tig. When all was said and done, the other guys couldn't touch the deal offered by Dalmar. They in fact suggested I go there, in fact quickly, before Dalmar realized the mistake they'd made. OK More

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Pleasurable It was a challenge finding the new car that i selected but Dalmatia staff kept me informed and happily answered all my questions along the way. It was a challenge finding the new car that i selected but Dalmatia staff kept me informed and happily answered all my questions along the way. More

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Another customer happy In 2015 I picked up the Golf TSI from Dalmar Motors in London. After driving the car for a few years I had the pleasure of meeting Conor Sullivan who In 2015 I picked up the Golf TSI from Dalmar Motors in London. After driving the car for a few years I had the pleasure of meeting Conor Sullivan who helped me get into a 2018 GTI and I have been loving every moment of it. Great service from the whole sales team. Thanks again More

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Easy and honest Mk7 R purchase I purchased my first mk7 tsi from Willie Mates in 2016, and after experiencing the level of professionalism and expertise I decided to return in 2017 I purchased my first mk7 tsi from Willie Mates in 2016, and after experiencing the level of professionalism and expertise I decided to return in 2017 to upgrade to a mk7 Golf R. This had always been a dream car of mine and it happened to be in the exact spec that I had wanted. I have known Conor for many years and fully trusted him to assist me through the trade in and purchasing experience. I could not have asked for a smoother process with Connor, Willie and Rob Rose. More

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Feels like family I remember the first time we stepped into this dealership about 5 years ago. Of the 4 local dealerships my husband and I went to, it was the only one I remember the first time we stepped into this dealership about 5 years ago. Of the 4 local dealerships my husband and I went to, it was the only one that greeted us and treated us as a potential customer. We were young, lower class and felt judged elsewhere (also for being an immigrant). Fast forward 5 years, we’ve been fortune to sky-rocket our careers and have purchased 3 vehicles from this dealership. We will always come back here because they treat you like family. Thank you from Victor & Karen More

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Everyone at Dalmar was awesome! My wife and I needed a new vehicle as we just had our first child, and we settled on the 2018 Volkswagen Atlas. Everyone at Dalmar Motors was awesome My wife and I needed a new vehicle as we just had our first child, and we settled on the 2018 Volkswagen Atlas. Everyone at Dalmar Motors was awesome to deal with! Christian, Willy, Bora, and Robert were all helpful and very friendly. I will definitely recommend Dalmar to my friends/family in the future. More

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Sales Experience My experience with Dalmar was phenomenal. From beginning with Willie in Sales, to the business office with Rob, and the delivery experience with Conor My experience with Dalmar was phenomenal. From beginning with Willie in Sales, to the business office with Rob, and the delivery experience with Conor and Lindsay, everyone was so helpful and professional. Each and every one of the staff took their time to answer any questions I had Everyone was patient and understanding while I needed to take some time to think about my purchase. At the end of the day, I knew the Tiguan was the perfect vehicle for me, and I am so happy and thrilled I decided to go with Dalmar for my car needs! Thank you EVERYONE! More

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Great service department Just had our 2017 Touareg in for service, we worked with Ken, Greg, and Jamie. Can't say enough about the level of customer service, they just get it Just had our 2017 Touareg in for service, we worked with Ken, Greg, and Jamie. Can't say enough about the level of customer service, they just get it. They kept us informed through the process and went above and beyond. More

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Great from start to finish From the minute I came into Dalmar it was nothing but a positive experience. I dealt with Bora and he was friendly, professional, knowledgeable and di From the minute I came into Dalmar it was nothing but a positive experience. I dealt with Bora and he was friendly, professional, knowledgeable and didn't push me in any way. He listened to what I was looking for and made the whole experience comfortable. It was great. The whole staff at Dalmar was friendly and professional as well. Would definitely recommend to anyone and will do business with them again. More

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Used GTI purchase from out of province made simple by Dalmar I have just returned home with a 2015 GTI purchased from Dalmar Motors in London. Having found the car I wanted on VW Canada's CPO page, I contacted D I have just returned home with a 2015 GTI purchased from Dalmar Motors in London. Having found the car I wanted on VW Canada's CPO page, I contacted Dalmar by phone. Conor Sullivan patiently and enthusiastically helped me through the process by phone, even capturing and sending additional photos of particular parts of the car so I could review before coming from NS to ON to view the car. After making deposit on the car I drove my TDI trade-in from Halifax to London (1997km), test drove the GTI and closed the deal. A month later I returned to Dalmar to pick up the GTI for delivery to NS. Every Dalmar team member I met during my two visits was welcoming, helpful, cheerful and enthusiast about being at work. Willie Mates was immediately welcoming, Robert Rose made transactions straightforward and thoroughly and knowledgeably discussed all facets of the warranty, and Conor Sullivan not only put up with my multiple emails and calls, but picked me up at the airport when I returned for the car. Service techs and Conor were even willing to have the car up on a hoist for inspection during my visit. Conor is a car enthusiast and a GTI owner (and may well have been as amped about my purchase as I am). Genuine, helpful, friendly, no fuss. During both my visits I mentioned to management that the Dalmar team could give seminars regarding customer service for other dealerships. I've purchased a number of VWs from VW dealers and with the exception of Valley VW (Coldbrook), I have never had as positive an experience as at Dalmar (this is also the first time I didn't feel inclined to haggle tooth and nail). I attribute the experience to Independent ownership and team building at Dalmar. Thanks for making the ~4000km round-trip worth it! Now to enjoy the GTI on winding coastal NS roads! More

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