Will Taylor | Page 11

Excellent customer care I was treated with dignity and respect throughout the entire process. I felt that the sales team was honest and I appreciate that I was not bullied o I was treated with dignity and respect throughout the entire process. I felt that the sales team was honest and I appreciate that I was not bullied or pressured into buying additional features and extras. There was a happy atmosphere and each member of the team I met was warm and friendly. More

Report | Print

Excellent dealership I have purchased 5 vehicles from this dealership & have had an excellent experience every time. The staff are very friendly & professional with a low I have purchased 5 vehicles from this dealership & have had an excellent experience every time. The staff are very friendly & professional with a low pressure approach to sales. Peter Rousom my sales rep for many years is excellent to deal with & has become my friend. The service stall are also excellent & resolve any issues. I highly recommend this dealership! More

Report | Print

Always satisfied Regardless what your needs are they always look after you, whether your purchasing a vehicle, they answer all questions or your vehicle needs service Regardless what your needs are they always look after you, whether your purchasing a vehicle, they answer all questions or your vehicle needs service they make you a priority. Everyone greets you as soon as you walk in which makes you feel welcome. I've been dealing with Luis for many many years extremely helpful with my family needs. Keep yup the great work. More

Report | Print

New pickup truck Both Luis and Dylan were excellent to work with and made the whole process easy. I would not go anywhere else and we're very helpful for helping me fi Both Luis and Dylan were excellent to work with and made the whole process easy. I would not go anywhere else and we're very helpful for helping me find what I wanted. More

Report | Print

Customer Service I was recently washing my 2018 F150, which I’ve had for 2 months when the windshield cracked as I was rinsing it. I watched it crack from about 6” dow I was recently washing my 2018 F150, which I’ve had for 2 months when the windshield cracked as I was rinsing it. I watched it crack from about 6” down on the edge of the drivers side and eventually spread to almost the entire height of the windshield. I took pics about an hour and a half apart to show the spread and that there was no impact to start this issue. I brought it in to Courtesy, they took a series of pics to send to Ford’s Warranty department, including the ones I took. Courtesy agreed and they also thought it was a defect but had to send the info to Ford Canada. They denied the claim of course saying it was caused by an impact. I asked what the dealership could do as I have now purchased 3 trucks from them since 2009 and that they acknowledged it was a defect. Will, Peter and Juan went to bat for me on behalf of the dealership and were able to cover the cost of a new windshield despite being turned down by Ford Canada. Peter even offered to pitch in his own money in order to keep a positive relationship and to acknowledge my loyalty as a customer. Much appreciated that this situation was eventually handled correctly. More

Report | Print

Service Everyone at the dealership is so friendly and always helpful. I love my ford c max and am so glad that Sean Davidson made it possible for me to own t Everyone at the dealership is so friendly and always helpful. I love my ford c max and am so glad that Sean Davidson made it possible for me to own this car. They handled all the details. Also the service department was great. They explained everything All around fantastic dealership More

Report | Print

Best Ford Dealership in Ontario We have been purchasing vehicles from Courtesy Ford for over 15 years - 10 in total. Our 3 adult children have all purchased their vehicles here as w We have been purchasing vehicles from Courtesy Ford for over 15 years - 10 in total. Our 3 adult children have all purchased their vehicles here as well. I recently picked up my new Explorer. Dan Bee showed us a number of options in our price point and was thorough in explaining each and everyone of them. Courtesy Ford has an outstanding customer service history. From the time you pick up your new vehicle, to annual servicing and even follow up reminders. Their staff are friendly, courteous and very knowledgeable. The continually go above and beyond to ensure that you are well looked after. I would never consider purchasing or taking my car to any other dealer. More

Report | Print

service manager takes care of his customers very pleased with Will. he took good care of me and my wife when we had some issues with our Ford. I would recommend this dealer. very pleased with Will. he took good care of me and my wife when we had some issues with our Ford. I would recommend this dealer. More

Report | Print

Best Resolve Stellar work from all at dealership to resolve a known issue with the doors on my 2016 F150 Sport Super Cab. Service tried to repair under warranty 3x Stellar work from all at dealership to resolve a known issue with the doors on my 2016 F150 Sport Super Cab. Service tried to repair under warranty 3x - oil pressure pump went at under 25,000K on trip home from Toronto and issues with first tonneau cover. At this point very frustrated at not willing to go forward financing that truck for another 5 years with problems and was considering not going forward with a lease on a third work truck as a result. I have a second F150 XLT work truck and we have purchased our personal 2017 Escape at Courtesy as well. I purchased my first two used F150's for my business there in the past as well. So a lot of vehicles and I was hoping not to have to go elsewhere. Had an opportunity to do so when at an industry seminar but chose to give Zach and Courtesy a chance to see what they could do - Zach spearheaded action - Will Taylor , Zach, Judy et al all stepped up and moved the issue up the chain and have resolved the issue beyond my expectations - and I am in a new vehicle and will also be leasing a third truck for my business come April. More

Report | Print

Great Conscientious Service & Friendly People Recently brought my Grand Caravan in for winter tires after being fed up with the awful service at one of the dealers down the street. What a differe Recently brought my Grand Caravan in for winter tires after being fed up with the awful service at one of the dealers down the street. What a difference in personalities of all of the staff but most importantly Will Taylor who took it upon himself to make me feel welcome. He was able to provide me with a fair quotation and was get my vehicle in right away to perform the service. This is the professional standard that every retail service should be providing!! More

Report | Print