Tara Shepherd | Page 2

This is the second vehicle I have purchased through Shawn Longworth. He is very fun yet professional in his interaction which helps to make what could be a stressful purchase quite fun. Shawn was a referral Longworth. He is very fun yet professional in his interaction which helps to make what could be a stressful purchase quite fun. Shawn was a referral from my friend Scott Armstrong both times. I was gonna buy a cheaper Vehicle through Kijiji but Scott reminded me of the advantages of dealing with Shawn and staying with the Toyota brand for peace of mind. Glad I did, and will continue to deal only with Shawn Longworth. You have a great sales rep that truly believes in the Toyota brand and goes above and beyond to make you almost enjoy spending your money. LOL. Thank you sincerely. I love my new Sienna LE More

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Shawn was a pleasure to work with! He helped me to get the car I wanted for the price I wanted, no nonsense. This was my first car so I was very anxious about the experience but I never once felt stressed the car I wanted for the price I wanted, no nonsense. This was my first car so I was very anxious about the experience but I never once felt stressed or pressured during my visit because Shawn was so friendly and honest. Love my new Corolla Hatchback! Thank you, Shawn! More

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Pleasurable Experience Geordie Hock made our purchase of the 2020 Four Runner a very informative and pleasurable experience. He took the time to answer all of our questions Geordie Hock made our purchase of the 2020 Four Runner a very informative and pleasurable experience. He took the time to answer all of our questions and respected our need for my wife and I to have private conversations about our purchase while not in the presence of a high pressure sales person. More

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Amazing Experience I had an amazing experience buying my 2013 Prius with ToyotaTown. From chatting with Tara on the phone, to Financing with Nicole (who went the extra I had an amazing experience buying my 2013 Prius with ToyotaTown. From chatting with Tara on the phone, to Financing with Nicole (who went the extra mile for me), to sales with Gwen, every step was professional and actively positive. Gwen even dropped a donation to our charity haunted house when she dropped off the car! Unreal service and great people. Couldn't recommend it more. More

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Toyota Town London , Ontario Pedram Ebrahimi was very helpful when we purchased a car from Toyota Town. Car buying is usually stressful but he wasn’t pushy which was the proper sa Pedram Ebrahimi was very helpful when we purchased a car from Toyota Town. Car buying is usually stressful but he wasn’t pushy which was the proper sales technique for me. He showed what the Toyota product could do and let you make up your mind without added pressure. All in all a good expey More

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.sales and service Rob Dako continues to go over and beyond. Helped with price matching and cares about safety. Very personable too. Todd gave his input when I was looki Rob Dako continues to go over and beyond. Helped with price matching and cares about safety. Very personable too. Todd gave his input when I was looking at warranty for a used van. Ken has helped me buy 3 or 4 cars and now my daughter. More

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First Car Purchase - Fantastic Experience Test Drive To Sale I recently bought a 2017 Toyota Tacoma through Suzanne at Toyota Town London. My appointment was set up without any hiccups, and they were very accomm I recently bought a 2017 Toyota Tacoma through Suzanne at Toyota Town London. My appointment was set up without any hiccups, and they were very accommodating with my schedule. The car was very clean for my test drive, and Suzanne showed me the truck features in a very thorough way. I purchased the vehicle that same day, and she made the entire process hassle free - I did not feel any pressure or obligation, which was very nice. Janine in finance went through all the details of the sale and warranties smoothly and was very patient. Because I live in Toronto, I took the train in to pick up my truck. Suzanne even offered me a ride from the station. The truck was immaculate on arrival, and Suzanne made sure everything was up to snuff inside and out, and that I was totally satisfied. Thank you everyone, especially Suzanne at Toyota Town :) More

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Research for new car pur hase Attentive, knowledgeable staff. Variety of vehicles available. We advised Justin when we arrived that we were only looking at this point, trying to ed Attentive, knowledgeable staff. Variety of vehicles available. We advised Justin when we arrived that we were only looking at this point, trying to educate ourselves about the available vehicles, options, pricing and purchase process. Justin was very knowledgeable and respectful of our intent. We test drove 2 vehicles which really helped us decide what we wanted in a new vehicle. We did not purchase a vehicle during our visit but we will continue to work with Justin to find the right vehicle and price for us. More

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Customer service above and beyond expectations We needed to replace a vehicle that was written off after an accident. This was not a normal situation for us as we needed to make a purchase while m We needed to replace a vehicle that was written off after an accident. This was not a normal situation for us as we needed to make a purchase while my spouse was recovering from injuries suffered in the accident. Everyone went above and beyond to ensure a smooth experience from initial inquiry to delivery of the vehicle. All questions were answered quickly and efficiently, sometimes quicker than we thought possible. While I dealt with most of the details, staff were thoughtful and intentional in asking about my wife's recovery. They went above and beyond in terms of customer service to make things as easy as possible for my wife. Small gestures really do add up, especially during a time of high stress, and did not go unnoticed! Kudos also to the detailing team: our used vehicle looked like it was fresh from the factory when we picked it up! More

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Best sales folks ever We recently bought a van from ToyotaTown, our second purchase from there. I think this be our one stop shop from now on whenever we want a new vehicle We recently bought a van from ToyotaTown, our second purchase from there. I think this be our one stop shop from now on whenever we want a new vehicle. The salespeople are fabulous - any that we have ever dealt with. This time we had the pleasure of working with Geordie (or he with us!). He was great - we did not feel pressured by Geordie in any way to make a purchase and he always wanted to make sure that we knew about the features of the vehicles that we looked at. It was a good to have a salesperson that we could joke with and who didn't belittle us if we didn't understand something. He was very thorough in discussing all the 'bells and whistles' of the vehicle we ended up with, even though we kept him late one evening to do it. We'll go back for Geordie's help again, that's for sure! Thank you, Geordie! More

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