Tara Shepherd | Page 3

I love Toyota My new car is not my first Toyota and definitely will not be the last, i got my first Toyota when I was 18 years old, it was crown super saloon, an a My new car is not my first Toyota and definitely will not be the last, i got my first Toyota when I was 18 years old, it was crown super saloon, an amazing car, i wish I can buy another one nowadays, my new Corolla got a very nice features, like heated front seats, and remote start feature. I like the way i was treated in Toyotatown, the people cared about what i needed and their response was excellent. More

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Great experience with a focus on the customer The moment we walked in we were treated with a smiling face and our every needs were met. The staff set us up with an appointment as well as a follow The moment we walked in we were treated with a smiling face and our every needs were met. The staff set us up with an appointment as well as a follow up e-mail with an agenda. Shawn our Sales Representative was professional, courteous and took the time to explain each step throughout our vehicle purchase. The time we walked in to the purchase of our first Toyota, Shawn ensured our needs and questions were answered. He took the time to explain our vehicle options and set up prior to our departure complete with follow up to see if we had further questions. I am in the business of customer service myself and Shawn and the Toyota Team are definitely focused on the customer experience. We will most certainly be repeat customers. Well done! Mike and Lee Ann More

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good custemer service and finance The salesman Franc Circelli did not offer the history of the car or any details even he did not respond to my call and my emails . Tara shepherd The salesman Franc Circelli did not offer the history of the car or any details even he did not respond to my call and my emails . Tara shepherd did a good job by making my appointment and give me a good ideas about the car and answered most of my questions . Chad did a good work by explaning all the items on the paper and make easy transfer to the car. Nicole Levasseur It is the great person that i have meet in toyota town she did every thing in a professional way. Thanks More

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Job done right After hearing some scraping noises from the right rear on a Thursday I thought that maybe the brakes needed looking after and made an appointment for After hearing some scraping noises from the right rear on a Thursday I thought that maybe the brakes needed looking after and made an appointment for service - because of busy schedule I couldn't get in before the weekend and since we needed the car I was worried this could be more serious than anticipated. Backing out of the driveway I heard a loud scraping noise. We needed the car on the weekend and to be on the safe side I took a chance and dropped in to the dealer on the Friday with no appointment. I explained to the service rep what I heard, and even though they looked quite busy the rep agreed to have a look at it to ease our minds about continuing to drive over the weekend. They took it out for a road test and checked underneath to discover it was just a shield scraping although they found the pads wearing really thin but still safe. Took it in on the Monday morning and the brakes were serviced to our satisfaction at reasonable cost with genuine Toyota parts. Now we can drive with peace of mind. Thanks Toyota. PS Original brakes, 125,653 KM. More

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Stress free shopping experience Great overall experience. Tomasz so knowledgeable and friendly he makes my car shopping experience stress free and transparent. I definitely recommend Great overall experience. Tomasz so knowledgeable and friendly he makes my car shopping experience stress free and transparent. I definitely recommend Toyota town and Tomasz. More

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Outstanding Service!! On Monday May 7, 2018 I visited ToyotaTown to look closer at the 2018 Camry, get details, and have a test drive. I had not planned on buying that day, On Monday May 7, 2018 I visited ToyotaTown to look closer at the 2018 Camry, get details, and have a test drive. I had not planned on buying that day, but rather, just get information to help in deciding what to buy. I met with Sean O'Grady who was superb as a rep! I found that Sean was really interested in providing me with information, and addressing questions as opposed to pressuring me to buy the car. He made me feel like a valued customer! I really appreciated Sean's professionalism, as if I get pressured, I will typically walk away, and go buy someplace else! As we worked thru the information, Sean not only addressed all the aspects of the vehicle, but also gave me various options on purchasing such as Pay Cash, Finance Option, or Lease Option! I had never leased as I prefer a cash option, and never thought I would lease, but when we reviewed the 3 options it became apparent that the Lease Option offered advantages! Eventually I met with Sean's Manager Janine who was also extremely informative and no sales pressure! The efforts and approach of these two Toyotatown representatives being so professional, resulted in me making a decision to buy the Camry LE that day! Thank you to both Sean and Janine for their assistance, and I fully recommend to anyone interested in buying a vehicle, to contact Sean and Janine if you want to be dealt with professionally! Very well done! I also spoke on the phone with Tara Shepard to schedule my appointment when she called me as a result of being on the Toyotatown website on the weekend. Helen Kolyn processed my deposit on the vehicle! Overall a very professional TEAM!! More

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Excellent Experience dealing with ToyotaTown and William I'd been on a hunt for a Prius for some time. I'd been to many dealerships between Whitby and Sarnia looking for someone who seemed to care about my b I'd been on a hunt for a Prius for some time. I'd been to many dealerships between Whitby and Sarnia looking for someone who seemed to care about my business. I knew the exact car I wanted so I didn't need someone to sell me on the features and benefits...what I wanted was service. After all, I was handing over a sizeable amount of money. William was excellent throughout the whole experience. I could have purchased the car from anywhere but I drove all the way from Ajax to work with him. And the support team at Toyotatown were equally excellent. They called when they said they'd call. They returned emails quickly and my car was ready and waiting for me on pick up day. It's too bad I live so far away that I cannot take advantage of their service centre. Thank you William. I LOVE, LOVE, LOVE my Prius! More

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