Dealership Experience
15 yrs, 9 mos
Industry Experience
36 yrs, 8 mos
Languages Spoken
English
425 Reviews
Write a Review425 Reviews of Susan Riddell
October 11, 2014
Amazingly comfortable experience I did a lot of research before deciding the vehicle I wanted to lease. Just to be thorough I was working with 2 in town and 3 out of town dealerships I did a lot of research before deciding the vehicle I wanted to lease. Just to be thorough I was working with 2 in town and 3 out of town dealerships to make sure I was getting the best deal. Although there was 1 dealership that offered me a demo with a few more options for about the same price; I chose to go with HMP. The reason I went with HMP was Justin Parker. I was already sold on the Cruze. Justin sold me on the dealership. I dealt with all dealerships via email. Having never met Justin; his email correspondence was always prompt and courteous. Full of helpful information without the slightest hint of pressure. When I met Justin in person; he did not disappoint. He was just as friendly and helpful as he was in his emails. I was totally comfortable with everything. He made the process so easy. Justin totally "customer appreciation". I must also say a few words about Susan Riddel from finance. I came expecting and prepared for high pressure extras sales pitch. I was floored to find that Susan was as nice as everyone else at the dealership. She thoroughly explained my options and left me to make my own decisions. Thank you Justin. Thank you Susan. Thank you HMP. This was my first dealing with HMP but I can feel it won't be the last time. Thanks again Rick Slee London More
Other Employees Tagged: Justin Parker
October 07, 2014
Service after sale This is the first General Motors product I have bought and the buying experience at Huron Motor products was straightforward with no hidden surprises. This is the first General Motors product I have bought and the buying experience at Huron Motor products was straightforward with no hidden surprises. Even though I had my servicing elsewhere since I am not from the Exeter area, Susan in the business office assisted in a very timely matter to assist after 5 years. This friendly professional approach is much appreciated and with Cathy's straightforward quotes I will continue to consider this dealership when buying a GM More
Other Employees Tagged: Cathy Gray
October 04, 2014
The dealer ship I would recommend Greatest experience buying a new car. Justin and Susan were a great people to deal with. they were very helpful, friendly. Thank you HMP team. Greatest experience buying a new car. Justin and Susan were a great people to deal with. they were very helpful, friendly. Thank you HMP team. More
Other Employees Tagged: Justin Parker
September 29, 2014
Professional, caring, excellent customer service! Equinox, Torrent, Terrain and now a GMC Sierra....all 4 vehicles purchased at HMP. Obviously HMP has the quality of service encouraging us to return Equinox, Torrent, Terrain and now a GMC Sierra....all 4 vehicles purchased at HMP. Obviously HMP has the quality of service encouraging us to return time after time. They have paid attention to our needs and each time been able to provide us with a vehicle we have been extremely happy with. More
Other Employees Tagged: Tim Hamather
September 17, 2014
personal treatment We always feel wanted at the dealership - staff are extremely friendly. Chuck has always treated us with great respect and Jeff and his staff have bee We always feel wanted at the dealership - staff are extremely friendly. Chuck has always treated us with great respect and Jeff and his staff have been really helpful with any service issues. We have recommended the dealership to our friends and many have taken our advice. Thanks also to Susan, Ann and Tim for making us feel good about our purchase. More
Other Employees Tagged: Chuck Erb , Anne Sullivan