Steve Hillerud | Page 11

Oil change & maintenance check An employee from Wolfe Cadillac drove my Chevie Cruze over to Western GMC Buick to have it serviced. I waited comfortably at Wolfe Cadillac for my ca An employee from Wolfe Cadillac drove my Chevie Cruze over to Western GMC Buick to have it serviced. I waited comfortably at Wolfe Cadillac for my car to be serviced and returned to me. Western GMC Buick serviced my car promptly and I got it back ready for another year of safe driving. More

Report | Print

I have been going here for over 20 years .Have had no I have been going here for over 20 years . Have had no issues and Gerry and Cindy Have always looked after my needs. Would recommend to everyone I have been going here for over 20 years . Have had no issues and Gerry and Cindy Have always looked after my needs. Would recommend to everyone More

Report | Print

I brought my 2015 Denali in to be serviced last week. The running boards had stopped working and that is the main reason I brought it in. I was told that they both needed new motors and it would cost upwards running boards had stopped working and that is the main reason I brought it in. I was told that they both needed new motors and it would cost upwards of $4000.00. I had to decline that service due to the fact that I could not afford that at this time. I decided to have my oil changed, cabin air filter changed and malfunctioning sensor changed instead. Then, I received a phone call stating that something was wrong with my radio screen. There was absolutely nothing wrong with my radio screen prior to this service. I told the service advisor (I think his name was Steve) that the screen is fine. He told us about another sensor that needed to be fixed so we said okay. When we picked up our vehicle, our bill was $2500.00. This was very expensive for us but we agreed to everything and paid our bill. When I got back in my vehicle my radio screen was off completely. I went back inside asking what happened but they claimed “it just stopped working”. They said it would be $80 to diagnose the issue. I told the service agent that we just spent all of this money and it clearly something that happened during the service, and that they should at least look at it without charging me $80. They say “sorry, these things sometimes just happen and stop working. I was told that there was no deal they could have offered me. I thought they could have done something considering I’m supposed to be one of there “valued clients”. I looked up on YouTube how to fix a screen that has been unplugged. And guess where it was unplugged? Right next to the cabin filter which I had serviced. Obviously it had been bumped and unplugged during the service. I took it upon my self to plug it back in. Everything is working fine now. But I will never take my vehicle back to Western GMC nor buy another GMC in the future. They definitely showed their true colours by refusing to take responsibility for something that they did or even try to help one of their clients out, especially in challenging times where customer service is important. More

Report | Print

Steve, thank you for your effort to deliver what you promised. Very welcoming atmosphere. As usual western Buick gmc service department exceeds expectations. I’m glad I bought my vehicle here promised. Very welcoming atmosphere. As usual western Buick gmc service department exceeds expectations. I’m glad I bought my vehicle here More

Report | Print

Great GMC dealership they always go the distance making sure I am happy with the work that was done on my vehicle. If there’s a problem they will make it right 👍👍 sure I am happy with the work that was done on my vehicle. If there’s a problem they will make it right 👍👍 More

Report | Print

Fantastic dealership. I have had a great experience dealing with everyone from when I first visited the dealership, buying my vehicle and getting all.of the maintenance done right there. I plan on buyi dealing with everyone from when I first visited the dealership, buying my vehicle and getting all.of the maintenance done right there. I plan on buying my next vehicle here also. Thank you Western GMC Buick!!!! More

Report | Print

Great service by the department but hard to deal with steve I came in for some warranty work and when I was explaining the situation in detail to steve he seemed very smug like I didn’t know what I was talking I came in for some warranty work and when I was explaining the situation in detail to steve he seemed very smug like I didn’t know what I was talking about. I have had a few other fiends that visited this dealer with good reviews except for fir steve. Overall the experience was good from the dealer. More

Report | Print

Truck service and warranty repair Steve was excellent to deal with and was completely knowledgeable in his job. Pleasure to deal with Steve, Aaron Peterson, and Alan Walker. The warr Steve was excellent to deal with and was completely knowledgeable in his job. Pleasure to deal with Steve, Aaron Peterson, and Alan Walker. The warranty matter was handled in a timely manner and was completed correct and on time. More

Report | Print

Part of the Western Family Thank you to the Western staff especially Aaron Walker, Alan Walker and Rebecca Gottfried on our recent truck purchase. Aaron is an honest, easy going Thank you to the Western staff especially Aaron Walker, Alan Walker and Rebecca Gottfried on our recent truck purchase. Aaron is an honest, easy going and friendly salesman. He focused more on getting us the vehicle we wanted and raising questions we may not have thought about rather than pushing a sale he felt was best for us. The follow up calls to get the purchase completed on our schedule were always answered quickly and no details were missed in the walk through. Aaron is always willing to take a call with a concern even days after the purchase. A thank you goes to Rebecca as well for having all the finance details organized to make that part of the process smooth and stress free. Western will make you feel like family by introducing you to staff in all departments and will go out of their way to ensure you are happy. Thank you to all the staff. Ronda and Ken Kehoe More

Report | Print

Many Thanks The consistent professional friendly customer service along with quality workmanship from all departments is what keeps me coming back to Western GMC. The consistent professional friendly customer service along with quality workmanship from all departments is what keeps me coming back to Western GMC. No additional work is carried out without approval first. More

Report | Print