Stephanie Shearsby | Page 10

Excellent all around Rick was professional, friendly and patient. Would definitely recommend to anyone. All the team at Lexus of London were pleasant to deal with and very Rick was professional, friendly and patient. Would definitely recommend to anyone. All the team at Lexus of London were pleasant to deal with and very helpful. I'll be back for sure.... More

Report | Print

Exceptional Service, Very Gracious Managers and Staff Lauren was very helpful and accommodating--and very responsive. Thoroughly explained to us the details of our purchase (vehicle, warranty, financing, Lauren was very helpful and accommodating--and very responsive. Thoroughly explained to us the details of our purchase (vehicle, warranty, financing, add-ons)--and was very warm and gracious all throughout. She was kind enough to promptly accommodate our inquiries, big and small (in person and by email)--and did all she could to help. Even gave us a personalised thank you note on behalf of the dealership, when we got our car. Jack, Allen, and Rick were also very kind, as we came to the dealership quite late on a late snowy Saturday afternoon; they accommodated us even beyond the dealership hours. I was also able to get a great referral from Jack for our car insurance. Nathan briefed on us on our vehicle the day we picked it up--and was also very friendly all throughout. Same with Stefanie, one of the managers, who came by to greet and thank us for our business. Lastly, Romeo from Parts was likewise very helpful in assisting us with our vehicle. All in all, their service and assistance went above and beyond! Would highly recommend this dealership. - Reinhard and Charmaine Uy More

Report | Print

Excellent service for over 35 years Working with Kevin and Sylvia was excellent. We have been leasing from Toyota-town for over 35 years. The service, the vehicles have always been the Working with Kevin and Sylvia was excellent. We have been leasing from Toyota-town for over 35 years. The service, the vehicles have always been the best for us. They have been professional, kind, working for us to have the best vehicle we would require at the time, the service department has also been excellent. We will continue to only lease/purchase our vehicles from Toyota-town/Lexus. We recommend to all our family how we get the best service from Toyota-town/Lexus. Keep us the great work Kevin and Sylvia. More

Report | Print

I always feel welcome at Lexus of London, nice clean dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there. dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there. More

Report | Print

Outstanding Service and Customer care The team at Lexus of London has always demonstrated outstanding customer care and service since my first vehicle purchase/lease with them several year The team at Lexus of London has always demonstrated outstanding customer care and service since my first vehicle purchase/lease with them several years ago. I just received my latest vehicle on December 4th. Chris and Lauren assisted me every step of the way, handling all of the details and delivering a first class product. I had a brief chat with Stephanie who demonstrates so much enthusiasm and passion for the brand and the people with whom she works. But the highlight of my experience was Nathan Butcher. Nathan greeted me when I entered the showroom with a big smile and warm welcome. He did a comprehensive review of the car's features. His knowledge of the product, his professionalism and his humour were refreshing. You couldn't have a better "first point of contact" than Nathan. Keep up the good work, team! More

Report | Print

Pickup of my 2020 Lexus NX300 The care and service that I received at this dealership was amazing. I was greeted with a warm smile and handshake as I walked in. Lauren quickly lo The care and service that I received at this dealership was amazing. I was greeted with a warm smile and handshake as I walked in. Lauren quickly looked after the paperwork and only took a few minutes. The service team was great in installing my winter tires. Nathan walked me through the new features and ensured that I was ready to go before I left the dealership. Overall I had a great experience! This is my second Lexus purchased from this dealership and the overall experience was a good one! I would definitely recommend Lexus of London to all my family and friends! More

Report | Print

Lexus of London Team The folks we met at Lexus of London were all very personable and friendly. They made our transaction very smooth and we couldn't be more happy with ou The folks we met at Lexus of London were all very personable and friendly. They made our transaction very smooth and we couldn't be more happy with our new car. More

Report | Print

Owned 3 Lexus over the past 9 years. Wouldn't go anywhere else for purchase or servicing, not even oil changes. Total trust their honesty and quality. anywhere else for purchase or servicing, not even oil changes. Total trust their honesty and quality. More

Report | Print

We leased our first Lexus in 2017 and we were hooked right away. The service at the dealership has been excellent! My husband and I are very grateful to have found an amazing Sales Representative with R right away. The service at the dealership has been excellent! My husband and I are very grateful to have found an amazing Sales Representative with Rick Watson. He was incredibly patient and helpful over the last two years. I would constantly email asking about upgrading to the larger SUV in regards to pricing, lease details, etc. Rick was always prompt with his responses and not once did we feel like we were a nuisance, but rather a valued customer! We finally decided on the 2020 RX 350 Luxury package and couldn't' be happier! It is an absolutely beautiful vehicle. Thank you to Rick for all of your help. We will gladly refer Rick's name to anyone who asks. More

Report | Print

Lexus detailing Thanks to Shelby for explaining the package and arranging the service. The Lexus even though over 5 years old came back in near showroom condition. I Thanks to Shelby for explaining the package and arranging the service. The Lexus even though over 5 years old came back in near showroom condition. I would highly recommend this service to all Lexus owners! More

Report | Print