Sheila Ocasio
Sheila Ocasio at Hollywood Kia
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Sheila Ocasio | Page 2

CUSTOMER SUPPORT MANAGER

Hollywood Kia

6011 Pembroke Rd
Hollywood, FL 33023

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4.4
194 Reviews

Earning Customer For Life

Dealership Experience

2 yrs, 4 mos

Industry Experience

22 yrs

Languages Spoken

English English

Spanish Spanish

4.4

194 Reviews

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194 Reviews of Sheila Ocasio

January 17, 2024

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Personnel treated me with respect very knowledgeable when explaining what the visit for car, will always go back well recommended this place. More

by DPALMIERI
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Recommend Dealer
Yes
Jan 18, 2024

Hollywood Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. wecare@hollywoodkia.com

January 17, 2024

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My experience was great customer service was amazing overall very proud of my outcome. Very satisfied More

by TERRANCEYANCY
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Recommend Dealer
Yes
Jan 18, 2024

Hollywood Kia responded

Thanks, Terrance, for sharing about your experience with Hollywood Kia. We appreciate your business and hope to see you again soon! wecare@hollywoodkia.com

January 17, 2024

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Hollywood Kia is the best. Really great customer service. Top notch! We have purchased ate 3rd Kia More

by SUSAN.J.ACUNA
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Recommend Dealer
Yes
Jan 18, 2024

Hollywood Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Susan, and we are thrilled that you found your experience with us here at Hollywood Kia to be a positive one. Please don't hesitate to reach out if you need anything else. wecare@hollywoodkia.com

January 17, 2024

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Great dealership, friendly, nice, caring, & they work with you no matter what definitely recommend to friends. More

by KENNETH.CHARLOT
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Recommend Dealer
Yes
Jan 18, 2024

Hollywood Kia responded

Thanks for sharing about your experience with Hollywood Kia. We appreciate your business, Kenneth, and hope to see you again soon! wecare@hollywoodkia.com

January 17, 2024

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Every thing was perfect. Right on time and very thoughtful. Would recommend. I am very satisfied More

by LAVALLE.DIEGO
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Recommend Dealer
Yes
Jan 18, 2024

Hollywood Kia responded

It has been a pleasure serving you, Diego. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hollywood Kia, we look forward to having you as a valued customer for many years to come! wecare@hollywoodkia.com

January 17, 2024

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Service was professional and done in a timely manner Everyone was polite and friendly. Thank you More

by GLENNBORTNICK
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Recommend Dealer
Yes
Jan 18, 2024

Hollywood Kia responded

Glenn, thank you for choosing Hollywood Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! wecare@hollywoodkia.com

January 17, 2024

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Service is horrible they don’t care if you bought a car and spend 5k or 100k they will treat you just as bad nothing gets done your vehicle will be your problem alone the warranty’s you purchase laugh out More

by Camilagarcia100221
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Recommend Dealer
No
Jan 19, 2024

Hollywood Kia responded

We're sorry to hear about your experience, Carmila, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. wecare@hollywoodkia.com

December 27, 2023

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I never had such poor and discussing service , it almost brought me to tears ! I had a scheduled appointment and during that appointment my service rep was pulled away by Fernando M “service director “ h More

by Unhappy customer
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Recommend Dealer
No

Other Employees Tagged: Mitchell Loszynski , Fernando Mandora. Service Director.

Dec 31, 2023

Hollywood Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. wecare@hollywoodkia.com

December 13, 2023

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Once arrived everyone was kind and courtest. Waiting time was good and kept you updated on the service provided. More

by ROCCO6741
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Recommend Dealer
Yes
Dec 13, 2023

Hollywood Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! wecare@hollywoodkia.com

October 19, 2023

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The service was fast, the rep was very polite and explained everything to me. My car was clean which is a big plus!!! I love it! More

by PSIALEXANDRA
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Recommend Dealer
Yes
Oct 19, 2023

Hollywood Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hollywood Kia. wecare@hollywoodkia.com

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