Christopher Lopez

Much better than Miami Lakes Kia, who butchered my transmission. Hollywood Kia had to replace my transmission after what Miami Lakes Kia did. The only problem I had with Hollywood Kia is 1 servi transmission. Hollywood Kia had to replace my transmission after what Miami Lakes Kia did. The only problem I had with Hollywood Kia is 1 service advisor who didn’t clearly keep me up to date with a set back in their technician roster and it ended up ruining parts of my plans for having relied on his word and then being set back. Instead of hoping we become busy and not follow up, it’s common sense to tell customers about hiccups so we can plan accordingly, no? And then they become upset when you curse at them, having become livid, for not offering you the courtesy of proper communication. When you rely on people and they don’t keep their promises, that trust breaks. And without trust, what are we as a society? When the trust is broken, it is betrayal. That’s the upsetting part. And then they take offense when you are hurt because of the betrayal. Other than that…Hollywood Kia did a good job restoring my car. More

by r_sina Verified Customer Verified Customer

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Appreciate all the reminders to have the car serviced and any explanation of the work that needs to be completed. any explanation of the work that needs to be completed. More

by ASTRIDAB1 Verified Customer Verified Customer

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Need to have a snacks to get other than snack machine and TV boring just sitting there TV boring just sitting there More

by CATLDYTWO Verified Customer Verified Customer

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Better than any luxury car dealerships I have been at. Efficient, attentive, effective and honest! Efficient, attentive, effective and honest! More

by TraderV Verified Customer Verified Customer

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The customer service I recieved from Chris was great, he helped me get my issue resolved promptly with my KIa Optima. helped me get my issue resolved promptly with my KIa Optima. More

by Emilio Gonez Verified Customer Verified Customer

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Prompt registration. Chris explained in detail 10000 mile service and need for front end alignment due to wear on tires. I waited at dealership and service was completed Chris explained in detail 10000 mile service and need for front end alignment due to wear on tires. I waited at dealership and service was completed within 90 minutes. Car was washed for me before I left dealership. More

by ktrappe Verified Customer Verified Customer

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Chris, my service advisor is always very helpful and attentive to my concerns. I haven’t had any issues so far. attentive to my concerns. I haven’t had any issues so far. More

by LORNAMARCHENA Verified Customer Verified Customer

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Very good and is always very professesional In fullfulling my needs and helping with my concerns fullfulling my needs and helping with my concerns More

by BRIAN81884 Verified Customer Verified Customer

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I was very happy with my visit and everything thing went well thanks to everyone well thanks to everyone More

by ZACHERYC12 Verified Customer Verified Customer

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Chris is amazing ! Fantastic communication skills and customer service. Always answered my questions and made me feel 100 percent comfortable with any of my choices Fantastic communication skills and customer service. Always answered my questions and made me feel 100 percent comfortable with any of my choices More

by ALEXANDRACAZA3 Verified Customer Verified Customer

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