Shane Moss | Page 15

DEALERSHIP SERVICE - "I was won over by this group" For a long while, I was skeptical of dealerships and bought used cars on my own and getting service through friends' shops. One afternoon out of cur For a long while, I was skeptical of dealerships and bought used cars on my own and getting service through friends' shops. One afternoon out of curiosity, I wandered into Courtesy and was directed to Kenny Haynes. Kenny surprised me with the number of questions he asked about my wants and needs. No pressure at all; then he proceeded to flash some very good prices at me. I bought the car and decided to try their service as well. That was about 25 years and 10 cars ago. I discovered the hidden value of up-to-date info on maintenance reminders and recall fixes not normally seen. It wasn't long before I was being greeted by my first name from a few in the service department. And not just a fly-by but a short chat about why I was there today or how is the family or how did that vacation go. The company name COURTESY, is truly their brand and shows right from the grass roots of this business. Shane and Will have been long-time trusted consultants in my auto concerns. Scott and Alex are newer friends in the shop and are obviously on board with the program as well. Dear friends at Courtesy Ford, thank you for the confidence in the safety of my vehicles and my family along with the peace of mind and enjoyment of driving. Cheers, Dan Lajoie More

Helpful 0

Report | Print

Service with Integrity and Courtesy I have just purchased my second vehicle from Courtesy Ford and have been using the service department for five years. On all levels, I am very please I have just purchased my second vehicle from Courtesy Ford and have been using the service department for five years. On all levels, I am very pleased with the staff and the quality of my service. I feel that all those I have dealt with are honest, hard-working people who genuinely care about me as a customer. I am very pleased with my 2017 Ford Escape and feel that it is the perfect match for my lifestyle and budget. Kenny is a thoughtful and professional sales person and George went out of his way to make sure I understood all the financing details. Even the staff at Ford Motor Credit have been very kind in answering my questions and straightening out a slight glitch in the paperwork. The service staff are all kind, cheerful and professional, and I find service visits to be convenient and thorough. Special thanks to Kenny for his professional and courteous follow up with me. In all our communications I feel that I am heard and treated honestly, kindly and fairly. More

Helpful 0

Report | Print

excellent customer service Have been to Courtesy Ford for the last few F150 pickup trucks. I find the staff very knowledgeable and friendly and willing to accommodate all my ne Have been to Courtesy Ford for the last few F150 pickup trucks. I find the staff very knowledgeable and friendly and willing to accommodate all my needs. i have dealt with Brandon Flonders each time and find him very personal, knowledgeable and willing to go the 'extra mile' to see all my needs are addressed. I would not hesitate to recommend Courtesy Ford or any of their staff whatsoever nd in particular, Brandon Flonders. He makes a somewhat stressful experience very pleasant. The Service Department is also above reproach. More

Helpful 0

Report | Print

Top Notch Salesman I have been dealing with Kenny at Courtesy Ford for over 10 years. I continue to purchase and service my vehicles at Courtesy because of the continuou I have been dealing with Kenny at Courtesy Ford for over 10 years. I continue to purchase and service my vehicles at Courtesy because of the continuous quality and professionalism I experience with Kenny Haynes and all staff at Courtesy. More

Helpful 1

Report | Print

Extremely helpful and not pushy! I've had some poor experiences in other dealerships. Zach was very friendly open about the process and what happens. It was my second vehicle purchase I've had some poor experiences in other dealerships. Zach was very friendly open about the process and what happens. It was my second vehicle purchase and won't deal with anyone else. Has sent me a Christmas card to me and my family which shows he puts effort in continuing his relationship with his customers. Very very happy with his service and my Ford Escape! Thank you Zach. More

Helpful 0

Report | Print

r worrall treat me like family i have bought a lot car's and my family has too. we are so happy with you all you're staff it is a piece of mind thankyou treat me like family i have bought a lot car's and my family has too. we are so happy with you all you're staff it is a piece of mind thankyou More

Helpful 0

Report | Print