Scott Rainone | Page 50

Excellent Customer Service! We had a great experience buying our new car. Everyone was helpful, friendly and courteous. We were informed with information but not overwhelmed. The We had a great experience buying our new car. Everyone was helpful, friendly and courteous. We were informed with information but not overwhelmed. The sales staff was helpful and patient not pushy, allowing us to take our time to consider our options. They built a rapport with us before asking or pushing for our sale. It is hard to find good customer service but the service at this location was excellent. More

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Not just a car When we walked into this dealership we had no expectations at all. I have had serious medical issues and five surgeries in the last six years one of w When we walked into this dealership we had no expectations at all. I have had serious medical issues and five surgeries in the last six years one of which was brain surgery to remove a tumor. My final surgery was in September 2013 and since then I've been trying to get back on my feet which has included getting back my credit. My oldest daughter is now the only driver in the family and is taking my elderly mother and myself to all of our medical appointments lots of which have been at Vancouver General. When my daughters car broke down two weeks ago my heart sank cause I knew our options were slim to none. As her mother I was so worried as she gets off work late at night and has to drive a fair distance home. She has to travel along Fraser Highway and parts of the highway are very dark and isolated. We also all know that we can't rely on cell phones. Now that I have given the explanation as to why this isn't just a car for us I will get straight to the review. My daughter went the first day and did all the test driving and got all the details and what not. She couldn't get what she needed to get on her own so called me and said they needed my information. The next day the dealership sent someone to pick us up and bring us there. When I got there we were greeted by Johnty. I found Johnty to be very friendly, professional and very knowledgeable about the cars. We got down to business and at one point I got very disappointed that I wasn't going to be able to do this for my daughter. Johnty was on it and reassured us not to give up yet, At that point Johnty went to the appropriate people to see what we could do and my god it got done and we had ourselves a brand new 2014 Volkswagen Jetta. The staff was so friendly, they held the doors open for each customer walking in there and had a smile on their faces and acknowledged each customer that came into the dealership while we were there. They bought us lunch while we were waiting and were always asking if we needed anything else. The warranties and extended warranties were explained to us thoroughly as well as the financing. Johnty had all the statistics on the vehicle such as crash test rating etc.etc. We never felt like we didn't matter and that's huge. I'm one very happy momma. This experience for me has been PRICELESS.Thank you Maple Ridge Volkswagen and all of your fantastic staff. More

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OUTSTANDING TOP TO BOTTOM i was dealing with jim pattison vw and maple ridge vw maple ridge team over exceeded expectation over jim pattison vw hands down! it was such great se i was dealing with jim pattison vw and maple ridge vw maple ridge team over exceeded expectation over jim pattison vw hands down! it was such great service from ALANNA MR MASSE MR RAINONE THAT I SENT A GOOD BUDDY DOWN TO MAPLE RIDGE VW! and he purchased a vw the next day! WOULD RECOMMEND THEM TO EVERY ONE! EVERY EMPLOYEE THERE IS GREAT AND WORKS AS A TEAM!!!! AWSOME EXPERIENCE ON BOTH VISITS! More

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A excellent dealership Johnty, Erin and Scott, helped us in finding a vehicle that was right for us, both practical and in our price range. They went out of there way to get Johnty, Erin and Scott, helped us in finding a vehicle that was right for us, both practical and in our price range. They went out of there way to get us driving in a VW. They made it effortless for us and actually enjoyable unlike other dealerships we went to. We weren`t pressured into anything which was nice, and Johnty was a great salesmen who knew a lot about the vehicle we were interested in. Erin and scott defiantly helped us out with the financial end which was great! Also lunch was delicious which they provided. :) They also had a nice play area for my 4 year old which she enjoyed. It was comfortable experience and I would highly recommend this dealership to friends and family. More

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Buying a New Car Experience My wife and I were looking for a new vehicle and had decided on the Tiguan. I had been to 3 dealerships and all were very helpful. However when I met My wife and I were looking for a new vehicle and had decided on the Tiguan. I had been to 3 dealerships and all were very helpful. However when I met with David Procknow he seemed to go above and beyond to help me with what I was looking for. Adam made sure I got the best value for my trade in and he and David made sure the payments would fit our budget. Scott in turn made the final financing and options for warranties etc. easy for us to choose. I will highly recommend to anyone looking for a great experience and a quality vehicle that they go see the staff at Maple Ridge Volkswagen. Thanks again K. and T. DeFoe More

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Great experience Dealt with Alana and Chris on the 2012 Golf Wagon tdi. We had some intense negotiations, thought they were fare with there offer on our trade in and g Dealt with Alana and Chris on the 2012 Golf Wagon tdi. We had some intense negotiations, thought they were fare with there offer on our trade in and gave us a competitive price on the purchase. The whole staff was great and fun to be around, would do it again when I trade up. Thanks Richard and Kim More

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Our Second Car My wife and I just purchased our second car from Maple Ridge Volkswagen and our third car from David P. Our first car was not a VW but we followed Dav My wife and I just purchased our second car from Maple Ridge Volkswagen and our third car from David P. Our first car was not a VW but we followed David to MR VW... and we are so glad he did because we love our VW's. I've never thought of David as a "Salesman" but more of a friend with our best interest at heart. We have never regretted our purchased through him as he has always put us in the perfect car at the best price. He has been very patient with my wife and I (and our 3 young kids in tow) and listens to what we want. He carefully explains the details of each car and any time we pop back into the dealership for anything he is always comes through the front doors with a big smile and wave and makes us feel like we are the only people he deals with. David is truly a great guy and we hope he never leaves. More

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