Scott Rainone | Page 46

Trevor Frederickson We had the extreme pleasure of purchasing a new Volkswagon Tiguan yesterday through Trevor Frederickson and the very helpful, friendly staff at Maple We had the extreme pleasure of purchasing a new Volkswagon Tiguan yesterday through Trevor Frederickson and the very helpful, friendly staff at Maple Ridge Volkswagon. We appreciated many things about Trevor. We had at first emailed the dealership in the evening to inquire about their vehicles. Trevor was quick to respond the following morning and was very polite, knowledgeable and encouraging to us to come to the dealership at a convenient time. We were also deciding on whether to trade in our present vehicles and so received advice about doing that too. This dealership is not close to where we live but it was Trevor's professional manner that made us decide to travel the distance. Our entire experience was a positive one from pulling up to the front door to pulling away with our new SUV! We really felt that all the staff worked as a team and there was a very positive, professional atmosphere. Trevor has what we feel is the perfect combination for a sales consultant. He is very personable, knowledgeable, friendly and willing to ask for assistance with any question he may not have the specific answer for… a true team player. We are delighted with our new vehicle and with all aspects of our "buying experience"! More

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10 out of 10! We received great customer care from everyone we dealt with at the dealership. We weren't 100% sure what we wanted and our salesman, Jonhty went throu We received great customer care from everyone we dealt with at the dealership. We weren't 100% sure what we wanted and our salesman, Jonhty went through many different options until we found what worked best for us! Overall, it was a great experience and anytime we hear someone is in search of a vehicle we would without a doubt, encourage them to come your way! More

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Ben Rafaoui... What a great car salesman! Yesterday my husband bought me my first VW. He had communicated with Ben online, and when we got to the dealership he stepped aside so Ben could deal Yesterday my husband bought me my first VW. He had communicated with Ben online, and when we got to the dealership he stepped aside so Ben could deal with me directly, as I would be the primary driver. (Ben said that was very rare!) Ben was so friendly and patient, taking the time to let me examine the Tiguan, drive it, (actually, 2 different models!) and with his patient explanation see how all of the features functioned. It was a very pleasant, non-pressured experience, and I appreciated his relaxed and friendly patience so much! The dealership overall also left a very positive impression, the other men we dealt with were also friendly and professional without being pushy. Thank you! More

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this my car !?! How I'm staring thinking how can I sum this up in 25 words .Words can not express my gratitude and respect for this whole Volkswagen team.Above and beyon I'm staring thinking how can I sum this up in 25 words .Words can not express my gratitude and respect for this whole Volkswagen team.Above and beyond , all across the board . Got ME a car ;yes me ?! That in real life seemed near impossible in money &,credit standing and what I've been told car salesmen are like especially to people of my icome bracet .Having my last car shut off while driving with my son in the car scared to ever get back into that vechile ever again .e They say push pull drag thats why i evem came there . they PUSH ed it to work in every single way; income ,car choice , safety . and finance and coffee .they PULL ed me into a safe car, my son into their kids area he loved it . and DRAG end that sense of defeat of the incapabilites to get around in a safe reliable car for my sons life and mine. I am so humbled lost for words and forever grateful . Lorne thank you for everything you and ur team did for me and my son I can never say enough thank yous . Ben you did so much in the few days I was in the office while everyone was making this work for me thank u so much for finding me a car and getting rid of the unsafe one . . thank you Lenna and other sales staff for not minding my son run around the place even behind the desk points . Johnty thank u for refreshing my mind with the manual transmission had been 10 years . Scott in finance amazing professional service well spoken and very helpful with questions and making it clear what exactly I have gotten my self . I could go on . and ya Volkswagen sent me a box today in the mail congratuling me on my purchase !?I think its from germany. . Best service best staff best knowledge best dressed and best hearts . and best cars . Thank u againfrom little man & me . see all of you soon ! More

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Awesome Great help from David Procknow, Scott Rainone,Lee Bilodeau and everyone else at the dealership. Will be suggesting to friends and family. 10/10 very f Great help from David Procknow, Scott Rainone,Lee Bilodeau and everyone else at the dealership. Will be suggesting to friends and family. 10/10 very friendly More

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Exceptional Care This was an exceptional car buying experience. This was a no pressure environment, combined with honest and helpful advice. Everyone went to great len This was an exceptional car buying experience. This was a no pressure environment, combined with honest and helpful advice. Everyone went to great lengths to make sure we were satisfied. More

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Image of sleezy car sales SHATTERED Was just dreading going in to the dealership. This due to many bad car buying experiences in my life time. Been lied to, pressured, cheated, tag teame Was just dreading going in to the dealership. This due to many bad car buying experiences in my life time. Been lied to, pressured, cheated, tag teamed, you name it…. MRVW has changed my negative opinion of the car sales industry to be sure. David was an absolute gentleman to deal with. Soft spoken, not the least bit pushy. A wealth of knowledge to be sure. I believe he is referred to as a master product specialist – appropriately so. He went out of his way to answer all questions. My ‘deal’ went down late in the evening. David made himself available to answer questions and go over features on the car that night (after closing) and the following weekend in the daylight – days after the sale. Adam was pleasant as well. I knew what my trade was worth and what I wanted to pay for the new station wagon. Adam tried to get a little bit more out of the deal, gently, respectfully and it never became adversarial. Can’t begrudge the dealership for that – they are a business with a lot of expenses. Like me, they want to feed their families…. At no time did I feel uncomfortable or on the defensive. While I had finances in place, I did interact with Scott to finish up paper work. Very pleasant and helpful. Bloke (sorry – name escapes me) who handled insurance also very pleasant. Everyone at the dealership friendly, outgoing and genuine in my opinion, both on the night of purchase and today’s follow up visit. Dealership definitely has my business and new station wagon shall be maintained there. If I find myself needing a vehicle in future, I’ll be looking up David P. for sure. Many thanks – well done! Stereotypical version of shady car sales shattered! More

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Auto Canada's finest ! In the past years I've purchased numerous vehicles at dealerships all over the lower mainland, I never thought a small Volkswagen dealership would imp In the past years I've purchased numerous vehicles at dealerships all over the lower mainland, I never thought a small Volkswagen dealership would impress me so much and be my number one choice . I have referred two close friends of mine already! Das auto ! More

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I love volkswagon! Had a welcoming experience from the moment I walked in. Pierre was very pleasant and thorough in explaining all the cars features and always had an an Had a welcoming experience from the moment I walked in. Pierre was very pleasant and thorough in explaining all the cars features and always had an answer to my questions. More

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-Very Happy Customer... Maple Ridge Volkswagen BEST IN CLASS I am so impressed with the level of Service I received from Maple Ridge Volkswagen. I can truly say it has been the best experience I've received from I am so impressed with the level of Service I received from Maple Ridge Volkswagen. I can truly say it has been the best experience I've received from any dealership, from the first time I called and spoke to Alanna S till the moment I drove away in my new Jetta. Alanna listened to all my needs and I never once felt pressured to buy.Chris was phenomenal and worked so hard to close the deal.Aaron was also so amazing and answered all my questions. The entire staff at Maple Ridge Volkswagen went above and beyond. I will definitely recommend this dealership to all my friends and family and from now on only deal with them. I am forever grateful for this experience. As customer service at this level is hard to come by. Once again THANK YOU you all are so amazing... Alanna- You are fantastic... You have all my referrals. Samantha Clarke More

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