Scott Lupo | Page 23

As usual, this dealer meets and exceed expectations for customer service all around. Upon entering, I'm greeted with smiles and warm words. I've come to the dealer for over 11 years now, from my previous p customer service all around. Upon entering, I'm greeted with smiles and warm words. I've come to the dealer for over 11 years now, from my previous purchase of a sonata. Even though some faces have changed over that time a decent amount that remains will still show familiarity when they see me. Steve and I conversed about college days with ourselves and children through the Hawkeye connection. The name "Family Hyundai dealership" really fits the location. They are always welcoming and my new purchase went as smoothly as I expected it. Though I hadn't met Carlos before, he was a gracious participant in my purchase. We laughed and stayed focus on the deal being complete efficiently. Al is someone that also, makes you laugh and present honest information about the cars and the history. When I see him, I am even more at ease because he comes off genuine and appreciative of my presence and jovial demeanor. All in all I m happy with my purchase and look forward to moment of connection whenever I am in the dealership. Thanks again, to everyone involved in this recent purchase of a new car... Kudos! More

by solidiphi3 Verified Customer Verified Customer

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Great service and so friendly. It was a pleasure working with everyone at Family Hyundai It was a pleasure working with everyone at Family Hyundai More

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The service department was friendly, responsive, and timely service. The sales representative were also attentive to my needs timely service. The sales representative were also attentive to my needs More

by LODOLCEJOHN Verified Customer Verified Customer

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I truly appreciate the service at Family Hyundai Mayweather from sales was great, and the rest of the team as well let me not forget Scott in finance. This whole place is just feeled with warm welco Mayweather from sales was great, and the rest of the team as well let me not forget Scott in finance. This whole place is just feeled with warm welcome and love that's why I keep going there. This is like my third or forth car from these guy, because of the excellent customer service. With the team in service as well you guys just keep giving your best. Thanks for showing me what that look like. More

by Dorothy Smith Verified Customer Verified Customer

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Larry was excellent and made sure the process was fast and painless. I will purchase again!!!! and painless. I will purchase again!!!! More

by larrylavonwilkes Verified Customer Verified Customer

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Nice people to do business with. Friendly staff that want to get you the best deal. Friendly staff that want to get you the best deal. More

by pravonna4 Verified Customer Verified Customer

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Very friendly and knowledgeable. Explains everything in detail including going over the features of the vehicle and the protection warranties Explains everything in detail including going over the features of the vehicle and the protection warranties More

by DEBGILL1 Verified Customer Verified Customer

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Larry was great help and made our experience easier than expected would recommend him in the future expected would recommend him in the future More

by ADELADIBZAKI Verified Customer Verified Customer

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This is the 2nd time I’ve bought a car from Family Hyundai…& I was so glad to see that George “Skip” Hasenjaeger was still there! He sold me both cars, 9 years apart…& to this day, I still believe he Hyundai…& I was so glad to see that George “Skip” Hasenjaeger was still there! He sold me both cars, 9 years apart…& to this day, I still believe he is the BEST!! He takes time to listen, I trust his advice & I always get the best deal! Also…high marks to “Al” from Aftermarket Upgrades & “Scott” from Finance! Both men were great & very patient in explaining things. And a special thanks to “Graham” for helping secure my deal & push it through!! I was treated great & have a beautiful car to show for it!! More

by TIPPETTMARY3060 Verified Customer Verified Customer

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Inventory of the vehicle I was looking for was greater than other dealers I visited; however, the customer service was well below expectations. I came in and requested a specific feature on a car, however than other dealers I visited; however, the customer service was well below expectations. I came in and requested a specific feature on a car, however, the car I received did not have this feature and I was not told that it did not. Therefore, I had to return the car and take a loss. Repurchased another car and 2 days later received a call that they financed me with the wrong bank and I need to come back to resign documents. I can't make it there until the weekend, but I am being pressured that they are there until 9 pm and I should get there before next month so I don't miss a payment. I am frustrated that they do not take accountability for their errors. More

by nlkyler Verified Customer Verified Customer

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