Not happy at all with the service I received this time;
they need some improvement.
The thing I found most disappointing is that I’ve had to leave my car 2 out of 3 times for service and I was NEVER offer
they need some improvement.
The thing I found most disappointing is that I’ve had to leave my car 2 out of 3 times for service and I was NEVER offered a loaner vehicle to get home and I live in Chicago, nor was I offered a loaner vehicle to get back and forth to work and to me that should be standard operating procedures. What I was exposed to while taking the El with the CTA was very very dangerous and taking an Uber got to be too expensive.
When I spoke to one of my coworkers about this issue, he informed me that he always gets a loaner, no matter what dealership he goes to if he had to leave his car; he also stated that he had NEVER asked for a loaner it’s automatically given to him if they keep his car. He was very surprised to hear that not only I but my son and my daughter are NEVER OFFERED A LOANER. I told them that there is a reason for this, that there is an underlining DOUBLE STANDARD because he’s WHITE and we are BLACK.
I’ve bought to vehicles with Hyundai and should be awarded the same courtesy given others to get a loaner with my is kept for almost a week. The dealership needs to do a better job at addressing this issue in my honest opinion….!
More
by Pastor Darnell B. Ford
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2024 -
Family Hyundai responded
Pastor Darnell, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
May 03, 2024 -
Pastor Darnell B. Ford responded
You should offer your customers loaner vehicles if you have to keep their vehicle.
I live in Chicago and I’ve had to leave my car on two separate occasions and not once was I offered a loaner. To me that should be Standard Operating Procedure. I had to take Ubers back and forth to work which got to be expensive, so I took public transportation and that proved to be quite dangerous because I get off of work at 12am in the morning and trips that normally took 25 minutes to get to work and get home, was now taking me at least 2 hours.
I don’t understand why the dealership doesn’t have an ample supply of loaners fro their customers, nor why they never even bother to offer me one.
Very good service the people who work care about the
costumer that you have there 👍 👏
costumer that you have there 👍 👏
More
by DAWNWILLER9
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2024 -
Family Hyundai responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Dawn, and don't hesitate to let us know if we can be of further assistance.
The service department is outstanding whenever we go
there they always take care of us make sure that our car is maintained well Bryan always takes care of us
there they always take care of us make sure that our car is maintained well Bryan always takes care of us
More
by GOG1007587
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2024 -
Family Hyundai responded
Thank you for your business and this review. We're happy to hear that Brian and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.
Fantastic service department would come again.
I was treated very well. I bring all my vehicles here
I was treated very well. I bring all my vehicles here
More
by BETOUNI
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2024 -
Family Hyundai responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!
Family Hyundai always has exceptional service.
They make sure you are satisfied all the time.
They make sure you are satisfied all the time.
More
by Pammy B
Verified Customer
Verified Customer
Other Employees Tagged:
Ramy, crystal
Apr 15, 2024 -
Family Hyundai responded
Pammy, Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Mike and Ramy were able to help, and we hope to see you again!
Service was as always.
Professional and precise as I have always experienced from Family Hyundai
Professional and precise as I have always experienced from Family Hyundai
More
by QUOVADIS7777
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2024 -
Family Hyundai responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Good service great people to work with no pressure to buy
something thanks again bb
something thanks again bb
More
by boicechapman
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Family Hyundai responded
Thanks for sharing your thoughts about your experience with Family Hyundai. TJ, Mike, and our team appreciate your business and hope to see you again soon!
In the need of a jam, family Hyundai was awesome to get
us in at the last minute to
Get our maint in before we left for our trip! We know dealerships are crazy booked but they were amazing to go above and
us in at the last minute to
Get our maint in before we left for our trip! We know dealerships are crazy booked but they were amazing to go above and beyond- Al over at family has been amazing to work with, always gracious assit with what we are looking to do- hands down the best
More
by Ghaenke3
Service Price Transparency
Apr 11, 2024 -
Family Hyundai responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
The people dealership at the were friendly and helpful.
They were very informative about what they had done to my suv.
They were very informative about what they had done to my suv.
More
by MARST394
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2024 -
Family Hyundai responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.
I have always get the best service n I’m please.
If I think of buying another vehicle it will be from you thsnkyou
If I think of buying another vehicle it will be from you thsnkyou
More
by petuniacj1946
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2024 -
Family Hyundai responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.