Kim DeVries
Kim DeVries at Family Hyundai
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Kim DeVries

Customer Care Specialist

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
31 Reviews
4.4

31 Reviews

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31 Reviews of Kim DeVries

May 15, 2024

Dealership Rating
Employee Rating

We enjoyed the process, from the start to the finish. Everyone we dealt with was very nice to work with. Thank you More

by 080800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 13, 2024

Dealership Rating
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Everyone we dealt with was great. This was actually my best car buying experience. I would highly recommend. More

by TDEGROa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2024

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

February 25, 2024

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Employee Rating

Fabulous. Have purchased several cars within our family and have never been disappointed!! Love our new car!! More

by Peggy30
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Feb 25, 2024

Family Hyundai responded

Thank you, Peggy, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Congratulations on your new vehicle! We look forward to working with you again!

January 02, 2024

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It’s a wonderful dealership to do business with… the sales people are kind and vey knowledgeable More

by richgreybill
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Jaclyn Bobbitt, Courtney Mearns, TJ Schmitt, Scott Lupo , Wayne Huffman was very helpful with the issue with my

Jan 02, 2024

Family Hyundai responded

Thank you, Rich, for the kind words for our service and sales departments! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 29, 2023

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Employee Rating

The atmosphere inside the dealership was very comforting. The vehicle we wanted was onsite, negotiating was easy and not time consuming. The salesperson was knowledgeable and friendly. Throughout the experie More

by FCHEX01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Mike Majors, Robbie Watson , Salesperson Jaclyn

Nov 30, 2023

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 13, 2023

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Employee Rating

We just felt very comfortable we the way we were treated. Everyone was nice and helpful throughout the process. Jaclyn was extremely helpful and very knowledgeable. More

by FCHEX01
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Nov 14, 2023

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jaclyn met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 22, 2023

Dealership Rating
Employee Rating

Good initial interaction with Kim in internet dept who I told her I'm ready to buy and not looking to play games, I explained I already had a trade in certificate from CarMax and that if they were willing t More

by SEANMULCAHEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jaclyn Bobbitt, Maverick Watson

Oct 25, 2023

Family Hyundai responded

Sean, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 01, 2023

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Employee Rating

Service dept is always prompt. They keep you informed of progress, additional services needed or any delays More

by EAHOSTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 20, 2023

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Employee Rating

The lady Kim at the front desk came off to me so rude I couldn’t believe. She even went as far as talking over me. Told me sense I had so much push back she’s not going to set up the appt for me because I More

by SHARDA.WILLIAMS
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh , Omar Martinez

Jun 20, 2023

Family Hyundai responded

Thank you, Sharda, for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 14, 2023

Dealership Rating
Employee Rating

I was planning to order a Hyundai palisade when I was told they were adding a $3000 dealer markup. I will be passing on utilizing this dealership for any reasons in the future. More

by JasonJ
Sales Price Transparency
Recommend Dealer
No
Jun 18, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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