"Outstanding service! Scott, Tennile, Vanessa, Rana,..."
Outstanding service! Scott, Tennile, Vanessa, Rana, Braden, you’re all amazing! I traveled from Saskatoon to deal with this dealer, because of these staff. So much so I bought 3 vehicles in a short period. Sherwood Saskatoon wouldn’t give me the time of day, this dealer was unbelievable to deal with! So much so, I’m already excited to buy a 4th vehicle!
"2017 Silverado LT double cab"
- landon P
Scott Frost and Wayne have made this purchase very smooth.
They care about customer service and i would most definitely return to this dealer.
Overall a great experience!
"Excellent Customer Satisfaction"
Management and staff take the time to listen to your needs and ensure that you are satisfied.
The sales people do not pressure you and take the time to discuss your needs. We certainly appreciated all details during our purchase were addressed with honesty and integrity.
"2019 Trucks are Lemons & this dealer doesn't care."
Don't buy a truck here from the 2019 lineup of GMC or Chevrolet. I purchased a Trail Boss from here. It has numerous electrical/computer/sensor issues, and I've replaced the entire rear brake system 3 times and it's only at 16000kms. Bought the truck because it's marketed as work ready. It isn't. It doesn't like mud or even dust and I don't 4x4. GM will only pay for a GM product to be rented so I was asked to take another truck from the 2019 lineup to use in the feild with the same brake issues. I had to fight to get them to put me in a rental that was made for work. Between brake replacements it's been 500kms and 1800kms. A mechanic told me there's been numerous people with the same issue and some don't even take the truck to work they drive it on pavement. I can't even go to work in this vehicle and no one considers that I've already paid extra in lost time and work. When I mentioned my safety as a concern a GM customer care representative actually scoffed at me on the phone. No brakes.... Not safe on site, or while driving. No good electronics, not a reliable vehicle, no hands free. They obviously drove this truck in the mud for one commercial shot and didn't test it off road at all.
Problems as listed:
- defective brakes as in the rim is too small for the brake design and collects mud then shoves it into the brake caliper because it's got no clearance. If you purchase a truck you're also in for new rims and tires as well as perhaps a brake caliper cover and a fabricated mud flap before the rear tire
- sensors don't reset
- display goes black and doesn't turn on
- display freezes and doesn't let you do anything
- sensors on things like windshield washer fluid and air filter bounce from indicating one thing to indicating another in the space of minutes
- still, after all these years, has the same transmission design that collects mud and won't let you shift from drive into park or vice versa. I've been stranded twice in the middle of nowhere by myself under the truck with it in drive trying to chip out mud so the cheap little transmission link arm can move. That is not an offroad "feature"
I asked for a payout, the amount they (Scott Frost) are offering is as if they consider it a broken truck, not a truck they marketed incorrectly and is inherently designed with flaws and obviously not tested. I asked if the salesmen (Aaren) (both self proclaimed don't know anything about the trucks and that's two that I've talked to) would consider selling me a truck that's similar, picked an older one with more kms, lesser tow capacity, no lift, and no aggressive tires, and that was also a no. The first thing they do is ask for you to sign a piece of paper that allows them to check on how much you owe on the loan for a payout which seems helpful, but I paid alot off so they offer what I have left which is a huge loss. They both tried to sell me on a truck that is more expensive, get me into a leased vehicle, all at a loss to me. Now, even with email proof of a GM representative saying that bigger rims will only postpone the brake issue, Scott insists on sending rims that don't match the truck and making me pay for tires. That offer is only on the table because the service manager (Wayne) who I only kind of know has tried to help me. Everyone defers to the other party and every fair option I've asked for is turned down. Seems as if you haven't spent a ton of money here that you are not an important customer. I have been missing work to take care of this and in my industry that's an easy ask for a layoff.
All the 2019s have the same brakes. Don't purchase one and definitely don't do it from this dealership. GM is just waiting until warranty runs out on the trucks, and Everytime you call customer care, the only thing they assist with is talking to the dealership which is what I do when I drop off the truck, and their biggest solution to date is to wash the wheels frequently.
Sorry Sherwood. If I can't make money with my truck, you shouldn't make money with yours.
Other Employees Tagged:
"I had a pleasant experience here "
From the initial contact through the internet, I was treated respectfully and without pressure through the whole purchase of a new truck. Tenille answered any questions I had, Rana explained the packages but did not pressure, management and delivery personnel were also helpful. Overall we were treated respectfully and professionally!
"Great experience purchasing a new car. "
Had to trade in my old jeep and got a great deal on a new vehicle. The entire team was great at sherwood park chev
"Customer service "
The Customer service was impeccable at Sherwood Park Chev. I wasn't sure what to expect as I have been to other Chevy dealers and was not happy with the way I was treated. At Sherwood Park Chevrolet the entire staff was not only welcoming and helpful, but treated me with the utmost respect and I left feeling ecstatic. Thank you so much to Jordan and his team! I couldn't have been happier to spend my money! I highly recommend Sherwood Park Chevrolet!
"Customer Satisfaction "
Jarid Toma and the team at Sherwood Park Chevrolet, ensured that I ended up with the exact truck that I needed. Replaced the original purchase within a couple weeks after the original purchase turned out not satisfactory to my needs, gave me a loaner and kept in constant communication the whole time.
Very polite, understanding, professional and accommodating. I would definitely recommend this dealership.
"Poor customer service."
After about 18 months I can finally drive my vehicle at night but no thanks to Sherwood Park Chev. I had my 2017 vehicle in for poor headlights about 10 times and even though the dealership upgraded and rewired the headlights things did not improve and the headlights kept burning out. At one point both headlights were burnt out and I had to wait almost a full week to get my vehicle in.
One of my complaints was that the headlights were on all the time even during the day. I was told by the shop foreman that this was normal and was the only way the new system could work. 4 months ago I took my vehicle to a performance shop and they ended up replacing the bulbs, one of which
were burnt out that the dealer refused to replace, and re-wiring the system at a cost of about $650.00 to me. They were amazed that the headlights were hooked into the ignition switch instead of the fuse box.
Another example of poor Custer service. today I stopped in for an oil change. I got there early but waited in line. Sign and website said open at 8:30. At 8:45 there was 4 vehicles in line but still not open. When one person in line called the dealership
They were told service was closed. Could they not put some kind of sign on the door.
"Few problems "
- UN Happy customer
Had ran into a few hiccups but Scott frost had reached out to me and is taking care of the issues. Happy to see things corrected