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Sam Stewart
Sam Stewart at Jim Ellis Kia of Kennesaw
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Sam Stewart | Page 2

Service Manager

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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3.4
106 Reviews
3.4

106 Reviews

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106 Reviews of Sam Stewart

January 17, 2024

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Employee Rating

The dealership did not communicate clearly the expected timeline for the work, they said that work was being done when it wasn’t, the led me to believe it was possible the work might get done on a day when More

by A S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Kerkoski, Norris Burns , Misty

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Jan 25, 2024

Jim Ellis Kia of Kennesaw responded

A S, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

January 17, 2024

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Employee Rating

Very professional work done on my vehicle, great staff with a good customer service; the best in the county for sure. More

by Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Mark Kerkoski, Phil Joyce, Kris Musgrove , Adnan

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Jan 17, 2024

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our service team could help out! Thanks again for your business, and we hope to see you next visit. Take care!

January 17, 2024

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Employee Rating

They have done a great job of taking care of me and my new car. More

by JACK_CALI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Brandon Pond, Mark Kerkoski, Phil Joyce, Kris Musgrove, Norris Burns

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Jan 19, 2024

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

December 23, 2023

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Employee Rating

The facility was very clean and the employees were very helpful. As soon as I pulled up I was being helped. More

by amirbeasley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Joyce, Kris Musgrove

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Jan 02, 2024

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

November 27, 2023

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Employee Rating

Dissatisfied. Sold me a 2018 Chevrolet that has stopped repeatedly. Needs battery. Refused to find the matter with the lemon because it could not be duplicated. Pr More

by JONESDIANNE93
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diana Bell, Mike Awolusi, Mark Kerkoski, Phil Joyce, Kris Musgrove, Norris Burns , CHRIS was great and very obliging.

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Nov 28, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

November 27, 2023

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Employee Rating

I was very dissatisfied with service. I will be taking my business elsewhere. Which is unfortunate because I have been a customer for years. More

by Carlawoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Unknown service attendant

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Nov 28, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

November 22, 2023

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Employee Rating

Clean,neat,friendly, the service team knows what there talking about, nice customer care area. More

by kiasoul2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Mark Kerkoski, Phil Joyce, Kris Musgrove

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Nov 24, 2023

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our service team could help out! Thanks again for your business and kind words. Take care!

November 12, 2023

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Employee Rating

Still no resolution on my key replacement. Seems like I was sold an expensive phony policy by sales department. More

by jebradfo
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joy Turner

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Nov 14, 2023

Jim Ellis Kia of Kennesaw responded

Jebradfo, we are so disappointed to learn of this situation you have described. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon. Best regards.

November 11, 2023

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Employee Rating

Loved it. They did a great job and they kept me informed throughout the process More

by Lexi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Chris Vallejo, Mark Kerkoski, Phil Joyce, Kris Musgrove, Norris Burns

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Nov 13, 2023

Jim Ellis Kia of Kennesaw responded

Lexi, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 11, 2023

Dealership Rating
Employee Rating

Amazing service and personnel. Very satisfied with professionalism and customer centric relation Thank you, very happy with my first service More

by Hilda Thielen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Mark Kerkoski, Phil Joyce, Kris Musgrove, Norris Burns

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Nov 13, 2023

Jim Ellis Kia of Kennesaw responded

Hilda, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

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