Phil Joyce

They xxxxed me by loosing a part under my hood. They were supposed to contact me to replace the part and didn't They were supposed to contact me to replace the part and didn't More

by Geoarmb Verified Customer Verified Customer

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This was my 3rd visited in regard to the recall on my vehicle. I was glad on the 3rd visit that the part was available. vehicle. I was glad on the 3rd visit that the part was available. More

by LAVALAIS.EMILY78 Verified Customer Verified Customer

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Great service very attentive and great communication. Would definitely recommend to family or friends. Good job! Would definitely recommend to family or friends. Good job! More

by MARIAHDUNCAN Verified Customer Verified Customer

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Always professional and courteous. Estimate of how long it will take was accurate. Bill was very accommodating Estimate of how long it will take was accurate. Bill was very accommodating More

by MYLAMITCHELL Verified Customer Verified Customer

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Service good with the dealership and the advisor was great for the kia Rio car great for the kia Rio car More

by Cdjaneiya1 Verified Customer Verified Customer

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Fast and efficient service. Friendly people, nice waiting room. Diagnosis and recommendations but no pushing. Pleasant experience overall. Friendly people, nice waiting room. Diagnosis and recommendations but no pushing. Pleasant experience overall. More

by Abusamuel Verified Customer Verified Customer

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Poor communication and customer service. Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a per Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a person on the phone when you call them. The following Wednesday still no word. I texted, emailed, called left voicemails and finally got a text message on Thursday telling me that it was in diagnostics and tracking for an update later that day or Friday. Friday got a text that it was more than the starter, and that they had no loaners but I could rent a car once the work was authorized by kia and get reimbursed . I am hoping at the point ( over a week later and a full day in diagnostics they found the problem and thinking it must be something bigger than the starter. Monday, I get a diagnostic report video telling me that it was the battery but with no verification than anything else that I asked be tested, was done such as the starter and the alternator. Phil assured me that I would get documentation that the starter the alternator and other components of that system were good, but I have yet to receive anything. I have zero confidence that my concerns were addressed. I don’t think it should take over three days to diagnose a dead battery. It off when I got to the dealership to pick up the car they couldn’t find the paperwork and the key was on some other service person‘s desk and the price on the invoice was $100 higher than what I was quoted over the phone. Kris was kind enough to honor the phone quote. The only bright part of this ordeal. This experiences par for the course with the reviews that I saw for any warranty work performed by the dealership’s service department. Save yourself a hassle and take your car anywhere else but this place! More

by Katyoubs Verified Customer Verified Customer

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Another dealership said they would need 7 days minimum to fix a recall. Even with an appointment. I relayed that information to Jim Ellis. They laughed. I went in 36 hours later. Was done in less than 2. fix a recall. Even with an appointment. I relayed that information to Jim Ellis. They laughed. I went in 36 hours later. Was done in less than 2. Service is key. More

by Kenney J Verified Customer Verified Customer

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Amazing customer service. Was a great guy and will continue to go here for any service needs Was a great guy and will continue to go here for any service needs More

by valeria.sanchexx Verified Customer Verified Customer

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I was greeted promptly and the scheduled maintenance work completed satisfactorily in less time than estimated. completed satisfactorily in less time than estimated. More

by Rick tilley Verified Customer Verified Customer

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