Sam Stewart

I’m sorry I bought a car here and I’m sorry I took my parents car here. The lack of communication is unheard of. Norris is an awful SA and will not call you back or explain things. I had to physically dr parents car here. The lack of communication is unheard of. Norris is an awful SA and will not call you back or explain things. I had to physically drive there to get answers and speak with another SA. Misty is useless as a customer whatever because on the phone she told me I could only speak to Norris and no one else. Ridiculous policy when another SA was helping me since Norris left and didn’t call me back. I don’t know what’s happened over the years but the customer service here is awful. Misty also kept blaming their phone system on all the issues I’ve had over the past year. It started off with damage in the trim around my doors which got logged by an SA as a warranty issue when it wasn’t and worse he never submitted it anyway. Same visit for a tire issue they found a nail said they wouldn’t rotate and I went to Mavis and they couldn’t find the nail turns out the tech rotated the tires anyway. Then the trim finally got worked with other recall issues was given a loaner for the we owe problem was told to be there at a certain time and the guy I needed was no where to be found. Ended up being late to an appt bc he was somewhere else. Had my car longer than they needed bc some other tech used my parts and had to wait on new ones. Had service done and the tech didn’t rotate my tires had to bring it back to have the issue looked at. Very disappointed and shocked at the treated after buying a $40K plus SUV. Mark and Kris are the only people in the Service Dept who care and will work with you. More

by dk060487 Verified Customer Verified Customer

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This was my 3rd visited in regard to the recall on my vehicle. I was glad on the 3rd visit that the part was available. vehicle. I was glad on the 3rd visit that the part was available. More

by LAVALAIS.EMILY78 Verified Customer Verified Customer

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Terrible communication. Made and received confirmation of service for April 12, only to be told they couldn’t service the vehicle for another 5 business days. The car wasn’t Made and received confirmation of service for April 12, only to be told they couldn’t service the vehicle for another 5 business days. The car wasn’t repaired until the he 29th. The phone vmx system didn’t deliver any of the dozens of messages I left. The service department wouldn’t give me the extension number for my assigned representative forcing me to use the cumbersome auto attendant and spell by name directory. I transported my vehicle via tow truck 20 miles because they made the early appointment then took longer to complete than the closer dealerships that were honest about the time. More

by STCUSHING Verified Customer Verified Customer

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I took my car to Kia for an oil change and 19 days later my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back I had to take it back the next day after they looked at it and then they tells me I have to pay $437 and I know for a fact they messed my car UP …….. More

by austell2675 Verified Customer Verified Customer

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Overall great service, great customer service, timeliness, great experience. Representative handling my experience did an outstanding job timeliness, great experience. Representative handling my experience did an outstanding job More

by LAVALAIS.EMILY78 Verified Customer Verified Customer

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Chris Vallejo offered outstanding customer service. Friendly, knowledgeable and efficient is the least I can say about this young man. He makes you feel welcomed and does not makes you feel pressured Friendly, knowledgeable and efficient is the least I can say about this young man. He makes you feel welcomed and does not makes you feel pressured to commit to anything your not ready for. He listens to your needs and provides you with what he believes is the best vehicle to fit your lifestyle. The entire staff was friendly as soon as I walked in the door and the environment is very relaxing and welcoming. I recommend Jim Ellis Kia 100% and the services and knowledge of Chris Vallejo. More

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I give them negative 10 stars. Customer service was non-existant I purchased 3 cars there over the last 10 years, but ever since Jim Ellis took over this dealership it has stead Customer service was non-existant I purchased 3 cars there over the last 10 years, but ever since Jim Ellis took over this dealership it has steadily declined in the service department. They had my daughter's car for 6 weeks. We had an appointment on January and they didn't even LOOK at it until January 18 . Took until February 28 to figure out what was causing the battery to die over and over again and make the repairs. The so called service advisor, Phil, never returned our calls. The service dept manager only returned one of my calls and was very snarky when he finally did. I even contacted the Kia Customer Assistance nationwide number 4 times and they were no help either Think twice about buying a Kia, and if you have one go somewhere else for service. I now drive a Hyundai. LOVE my car and their service is excellent! es e More

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Where is the negative star button? One star isn’t even accurate. The absolute worst service department. Customer service is definitely not a priority at this place. They never answer t One star isn’t even accurate. The absolute worst service department. Customer service is definitely not a priority at this place. They never answer the phone and they have no regard for taking care of the customer. No sense of an urgency when it comes to getting things done they drag their feet. They lack communication with the customer and never keep you updated on the status of your car. If you don’t stay on them your car will sit on the lot because they could care less about how long they take to get your car back to you. Stay far away from this place. I don’t even know why they are still in business honestly. Even the general manager doesn’t care about how poorly this facility is ran. That should tell you all you need to know. More

by Kia Verified Customer Verified Customer

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Very professional work done on my vehicle, great staff with a good customer service; the best in the county for sure. with a good customer service; the best in the county for sure. More

by Anderson Verified Customer Verified Customer

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The dealership did not communicate clearly the expected timeline for the work, they said that work was being done when it wasn’t, the led me to believe it was possible the work might get done on a day when timeline for the work, they said that work was being done when it wasn’t, the led me to believe it was possible the work might get done on a day when the service center was closed (which they gave no heads up about even though they knew in advance they were closing for a day), it was very difficult getting anyone on the phone, and one of the service advisors hung up on me and never followed up on when I could pick up my vehicle - I had to physically come in and wait 30 minutes for them to get the vehicle ready to return. And in 4 days the accomplished exactly nothing in fixing the issue with my vehicle. More

by A S Verified Customer Verified Customer

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