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Norris Burns
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Norris Burns
Service Advisor
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive Northwest
Kennesaw, GA 30144
57 Reviews
57 Reviews
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57 Reviews of Norris Burns
May 15, 2024
Car not vacuumed-service dept has a morale problem-walked in guy never looked up from his phone- in guy never looked up from his phone- More
by BRUCEX
Verified CustomerOther Employees Tagged: Mark Kerkoski
Helpful 
May 10, 2024
I was highly impressed with the oil change service received at Jim Ellisa Kia of Kennesaw. The entire process was extremely smooth from scheduling to dropping off my vehicle all the way to picking it received at Jim Ellisa Kia of Kennesaw. The entire process was extremely smooth from scheduling to dropping off my vehicle all the way to picking it up. Everyone was extremely friendly and the waiting room was very nice. The oil change took less than an hour and I love that because time is our most valuable resource. I love how they sent me a text to let me know the status of my vehicle and that they were wrapping up. My service agent Norris Burns was the epitome of customer service. The only feedback I would provide is at the point of scheduling, the scheduler should have known that I had purchased the one year service maintenance plan rather than trying to sell me a discount that was currently being offered. More
by CrossfitRunner
May 09, 2024
Lavoghn was absolutely excellent! He was very sharp and knowledge about the Kia product. I loved that he took his time with me regardless of knowing if I would Purchase the car today He was very sharp and knowledge about the Kia product. I loved that he took his time with me regardless of knowing if I would Purchase the car today or not. I highly recommend him and his team! More
by DAVIDASIMPSON91
Other Employees Tagged: Brandon Pond, Matt Rock, Chris Vallejo, Lavoghn Curry
May 08, 2024
Love this dealership so much ! Everyone is so nice and helpful and makes it a pleasure to drive here from downtown Atl. Everyone is so nice and helpful and makes it a pleasure to drive here from downtown Atl. More
by DAWNMEIER77
Other Employees Tagged: Brandon Pond, Sheldon Carter
May 02, 2024
Terrible communication. Made and received confirmation of service for April 12, only to be told they couldn’t service the vehicle for another 5 business days. The car wasn’t Made and received confirmation of service for April 12, only to be told they couldn’t service the vehicle for another 5 business days. The car wasn’t repaired until the he 29th. The phone vmx system didn’t deliver any of the dozens of messages I left. The service department wouldn’t give me the extension number for my assigned representative forcing me to use the cumbersome auto attendant and spell by name directory. I transported my vehicle via tow truck 20 miles because they made the early appointment then took longer to complete than the closer dealerships that were honest about the time. More
by STCUSHING
Other Employees Tagged: Mark Kerkoski, Sam Stewart
April 30, 2024
They have clean facilities. They have friendly service folks and helpful check-out staff. Easy to make appointments and get things done They have friendly service folks and helpful check-out staff. Easy to make appointments and get things done More
by JANELLELAMAR
Other Employees Tagged: I’m not sure if my service rep was Norris or someone else
April 09, 2024
The best ever would always go back to them because they are the freaking best are the freaking best More
by philiptran918
Other Employees Tagged: Chris Vallejo
April 05, 2024
Overall great service, great customer service, timeliness, great experience. Representative handling my experience did an outstanding job timeliness, great experience. Representative handling my experience did an outstanding job More
by LAVALAIS.EMILY78
Other Employees Tagged: Diana Bell, Mark Kerkoski, Sam Stewart, Phil Joyce, Kris Musgrove
