Kris Musgrove
Service Writer
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive Northwest
Kennesaw, GA 30144
143 Reviews
Write a Review143 Reviews of Kris Musgrove
May 18, 2024
Never had an issue with this dealership from the purchase of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. More
Other Employees Tagged: Brandon Pond, Katherine Nunn, Larry Perdersen
May 18, 2024
Service was prompt and I got good communication about my vehicle status. Overall very happy with my experience with this service center. vehicle status. Overall very happy with my experience with this service center. More
Other Employees Tagged: Mark Kerkoski , Jahvon sims
May 16, 2024
Poor communication and customer service. Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a per Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a person on the phone when you call them. The following Wednesday still no word. I texted, emailed, called left voicemails and finally got a text message on Thursday telling me that it was in diagnostics and tracking for an update later that day or Friday. Friday got a text that it was more than the starter, and that they had no loaners but I could rent a car once the work was authorized by kia and get reimbursed . I am hoping at the point ( over a week later and a full day in diagnostics they found the problem and thinking it must be something bigger than the starter. Monday, I get a diagnostic report video telling me that it was the battery but with no verification than anything else that I asked be tested, was done such as the starter and the alternator. Phil assured me that I would get documentation that the starter the alternator and other components of that system were good, but I have yet to receive anything. I have zero confidence that my concerns were addressed. I don’t think it should take over three days to diagnose a dead battery. It off when I got to the dealership to pick up the car they couldn’t find the paperwork and the key was on some other service person‘s desk and the price on the invoice was $100 higher than what I was quoted over the phone. Kris was kind enough to honor the phone quote. The only bright part of this ordeal. This experiences par for the course with the reviews that I saw for any warranty work performed by the dealership’s service department. Save yourself a hassle and take your car anywhere else but this place! More
Other Employees Tagged: Phil Joyce
May 09, 2024
The person who wrote up my car, put the wrong info in the system. A 60,000 mile service shouldn't cost over $900. I will never do business with this Dealership again. system. A 60,000 mile service shouldn't cost over $900. I will never do business with this Dealership again. More
May 06, 2024
I went in to get a diagnostic for my car. (Pretty sure there was something going on with my timing belt or transmission) After they took my car, they said they wont do the diagnostic without (Pretty sure there was something going on with my timing belt or transmission) After they took my car, they said they wont do the diagnostic without repairing something on my steering wheel (nothing that i needed done). They would not return the car unless i payed for at least the diagnostic fee (which they did not even diagnose). Also, my sunglasses were stolen More
May 05, 2024
I brought my car in for an oil change. Realized I was due for a big checkup and I also had a recall to deal with. I was quoted 3-3 1/2 hours. To my surprise my car was ready in 2 hours! Realized I was due for a big checkup and I also had a recall to deal with. I was quoted 3-3 1/2 hours. To my surprise my car was ready in 2 hours! More