Kris Musgrove | Page 2

Great experience with every person we in the dealership. Very nice and welcoming atmosphere. They made us feel at ease. Very nice and welcoming atmosphere. They made us feel at ease. More

by Martha Verified Customer Verified Customer

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I same in to get a complete oil change and about a week in a half later my low engine oil light came on while I was on my way to work because my oil change was not done correctly. So Lucas the lead had to in a half later my low engine oil light came on while I was on my way to work because my oil change was not done correctly. So Lucas the lead had to come to my job and take a look at my car and it result in my car being towed back to the shop so they can redo my oil change . I am highly upset because I spent my hard working money on an incomplete job. This is not my first time receiving bad service from you guys my last time I received bad service I came in to get an oil change and my car completely detailed in the exterior and first I was told I could’ve have the service because the person who does it called in to work. Then a few minutes later a guy came to me and stated he was the supervisor and that he would shampoo my car out for me well all he did was vacuumed the inside and left everything the way it was no wipe down nor was my carpet shampoo/ detailed. I’m very upset because that day I spent over $400 dollars of my hard working money . More

by ROSEMONDMYKAYLA23 Verified Customer Verified Customer

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Do not like your digital Stella make an appointment you can never get through for a simple question about the vehicle can never get through for a simple question about the vehicle More

by Tanyahendrix Verified Customer Verified Customer

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Never had an issue with this dealership from the purchase of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. More

by Jeterli002 Verified Customer Verified Customer

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Service was prompt and I got good communication about my vehicle status. Overall very happy with my experience with this service center. vehicle status. Overall very happy with my experience with this service center. More

by CHAD.BELINFANTI Verified Customer Verified Customer

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Poor communication and customer service. Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a per Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a person on the phone when you call them. The following Wednesday still no word. I texted, emailed, called left voicemails and finally got a text message on Thursday telling me that it was in diagnostics and tracking for an update later that day or Friday. Friday got a text that it was more than the starter, and that they had no loaners but I could rent a car once the work was authorized by kia and get reimbursed . I am hoping at the point ( over a week later and a full day in diagnostics they found the problem and thinking it must be something bigger than the starter. Monday, I get a diagnostic report video telling me that it was the battery but with no verification than anything else that I asked be tested, was done such as the starter and the alternator. Phil assured me that I would get documentation that the starter the alternator and other components of that system were good, but I have yet to receive anything. I have zero confidence that my concerns were addressed. I don’t think it should take over three days to diagnose a dead battery. It off when I got to the dealership to pick up the car they couldn’t find the paperwork and the key was on some other service person‘s desk and the price on the invoice was $100 higher than what I was quoted over the phone. Kris was kind enough to honor the phone quote. The only bright part of this ordeal. This experiences par for the course with the reviews that I saw for any warranty work performed by the dealership’s service department. Save yourself a hassle and take your car anywhere else but this place! More

by Katyoubs Verified Customer Verified Customer

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We didn't have to wait and the service was speedy. Kids was very friendly. Kids was very friendly. More

by JP2126 Verified Customer Verified Customer

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Very nice and clean environment, friendly staff. Usually in and out at or before the time provided by the service advisor. Usually in and out at or before the time provided by the service advisor. More

by ANISSA Verified Customer Verified Customer

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Always respectful and professional. Answers all my questions and keeps me uopdated. Thankful for my service advisor every time I come in. Answers all my questions and keeps me uopdated. Thankful for my service advisor every time I come in. More

by KATHY.TROGLIN5 Verified Customer Verified Customer

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The person who wrote up my car, put the wrong info in the system. A 60,000 mile service shouldn't cost over $900. I will never do business with this Dealership again. system. A 60,000 mile service shouldn't cost over $900. I will never do business with this Dealership again. More

by RACHEL.WATTS Verified Customer Verified Customer

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