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Phil Joyce
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Phil Joyce | Page 2
Service Advisor
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive Northwest
Kennesaw, GA 30144
112 Reviews
112 Reviews
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112 Reviews of Phil Joyce
May 24, 2024
This was my 3rd visited in regard to the recall on my vehicle. I was glad on the 3rd visit that the part was available. vehicle. I was glad on the 3rd visit that the part was available. More
by LAVALAIS.EMILY78
Verified CustomerOther Employees Tagged: Diana Bell, Mark Kerkoski, Sam Stewart, Kris Musgrove, Norris Burns
Helpful 
May 20, 2024
Always professional and courteous. Estimate of how long it will take was accurate. Bill was very accommodating Estimate of how long it will take was accurate. Bill was very accommodating More
by MYLAMITCHELL
Other Employees Tagged: Katherine Nunn
May 16, 2024
Poor communication and customer service. Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a per Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a person on the phone when you call them. The following Wednesday still no word. I texted, emailed, called left voicemails and finally got a text message on Thursday telling me that it was in diagnostics and tracking for an update later that day or Friday. Friday got a text that it was more than the starter, and that they had no loaners but I could rent a car once the work was authorized by kia and get reimbursed . I am hoping at the point ( over a week later and a full day in diagnostics they found the problem and thinking it must be something bigger than the starter. Monday, I get a diagnostic report video telling me that it was the battery but with no verification than anything else that I asked be tested, was done such as the starter and the alternator. Phil assured me that I would get documentation that the starter the alternator and other components of that system were good, but I have yet to receive anything. I have zero confidence that my concerns were addressed. I don’t think it should take over three days to diagnose a dead battery. It off when I got to the dealership to pick up the car they couldn’t find the paperwork and the key was on some other service person‘s desk and the price on the invoice was $100 higher than what I was quoted over the phone. Kris was kind enough to honor the phone quote. The only bright part of this ordeal. This experiences par for the course with the reviews that I saw for any warranty work performed by the dealership’s service department. Save yourself a hassle and take your car anywhere else but this place! More
by Katyoubs
Other Employees Tagged: Kris Musgrove
May 14, 2024
Another dealership said they would need 7 days minimum to fix a recall. Even with an appointment. I relayed that information to Jim Ellis. They laughed. I went in 36 hours later. Was done in less than 2. fix a recall. Even with an appointment. I relayed that information to Jim Ellis. They laughed. I went in 36 hours later. Was done in less than 2. Service is key. More
by Kenney J
May 10, 2024
I was greeted promptly and the scheduled maintenance work completed satisfactorily in less time than estimated. completed satisfactorily in less time than estimated. More
by Rick tilley
Other Employees Tagged: Mark Kerkoski
April 30, 2024
I had a bad past experience but this interaction was quality- love the texting updates and appreciated the quick diagnosis. I won’t use their recommended tow company tho- there are cheaper ones out ther quality- love the texting updates and appreciated the quick diagnosis. I won’t use their recommended tow company tho- there are cheaper ones out there and felt sort of “taken” thinking I was getting a deal by using Kia’s recommendation where “they get a discount”- it’s not. More
by justgoldens
