Romeo Nissan | Page 37

Unbelievable Service I cannot say enough good things about the level of service for Lexus of London and particularly dealing with Romeo Nissan. I bought a pre-owned Maz I cannot say enough good things about the level of service for Lexus of London and particularly dealing with Romeo Nissan. I bought a pre-owned Mazda from them, and after about 2 months I was having issues with the hatchback. Despite them being under no obligation to fix the vehicle as it wasn't under warranty, they took it in not once, but twice to make sure it was fixed properly. They provided me with a courtesy car to use while they had my vehicle, they gave me updates throughout the week, and didn't charge me a dime. Romeo was an absolute pleasure to deal with and made sure to give me detailed updates about what the technicians had done and then explain anything I was unsure of. I have told everyone I know about how great the service is here at Lexus. 10/10 would recommend to ANYONE looking to purchase a car. More

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Always exceptional service I can't imagine a better experience with a service department...unless it was free!!! I've been dealing with them for 6 years now, and every time h I can't imagine a better experience with a service department...unless it was free!!! I've been dealing with them for 6 years now, and every time has been just great. The service advisors are always helpful, knowledgeable, and very pleasant to deal with, and know and remember you by name. No surprises. And the courtesy vehicles are excellent and make it so much easier to get your vehicle in for service. Daryl More

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Service and snow tire installation An excellent dealership with very customer satisfaction centered staff. All work is fully explained and completion time is predicted. The dealership i An excellent dealership with very customer satisfaction centered staff. All work is fully explained and completion time is predicted. The dealership itself is always spotless and very welcoming. More

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service and tire change Dealt with Karen she is excellent with me the customer. She had questions when I left she called me and explained everything to me instead of going ah Dealt with Karen she is excellent with me the customer. She had questions when I left she called me and explained everything to me instead of going ahead with anything my vehicle. When I arrived back she showed me the part that needed to be replace. She is very knowledgeable. More

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Helped us regarding the position on roof crossbars We recently purchased a 2017 RX 350 we asked how the crossbars are removed Romeo not only demonstrated but had a serviceman move them forward this mad We recently purchased a 2017 RX 350 we asked how the crossbars are removed Romeo not only demonstrated but had a serviceman move them forward this made it much easiler for future use and was very much appreciated thanks Romeo More

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Exceptional Service Kudos to the Lexus of London staff for going above and beyond to ensure their customers are completely satisfied. Recently I went in for routine serv Kudos to the Lexus of London staff for going above and beyond to ensure their customers are completely satisfied. Recently I went in for routine service and a issue was found during inspection that had so far not caused any problems. They made arrangements to bring my car in to fix this issue while it was still under warranty, provided me with a substitute vehicle that they brought to my home 45min away from the dealership and had my car done on time, inspected and even did a great cleaning job for me! I would recommend them to anyone! thank you to all the staff! More

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Effortless and Uncomplicated I was contacted regarding a recall on my RX 350 an appointment was arranged. I was instantly dealt with and given a courtesy car. I returned a few hou I was contacted regarding a recall on my RX 350 an appointment was arranged. I was instantly dealt with and given a courtesy car. I returned a few hours later to a clean car full of gas and problem solved. It just doesn't get any easier than that!!! We live in a busy world but its refreshing to experience organized professionalism at its highest level! Karen and Romeo are a joy to deal with. More

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great service from Romeo I took my Lexus 350 in for break service on September 20th. The service rep Romeo Nissan provided very professional and courteous service during the e I took my Lexus 350 in for break service on September 20th. The service rep Romeo Nissan provided very professional and courteous service during the evening. The work was completed very efficiently in a timely manner. Romeo seems very experienced in his knowledge of auto repair and talked to me about the whole process of the repair, which kept me at ease.Thanks Romeo. More

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fantastic service Excellent knowledgeable and friendly service department. Would recommend for service. Work is explained up front, done on time and price quoted. Clean Excellent knowledgeable and friendly service department. Would recommend for service. Work is explained up front, done on time and price quoted. Clean and comfortable service and waiting area More

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Top drawer front to back This is how a dealership should be run. Thanks to Sue Vincent and Kylie Burridge on the transaction, and Rob for the delivery. Will drive the 125 km This is how a dealership should be run. Thanks to Sue Vincent and Kylie Burridge on the transaction, and Rob for the delivery. Will drive the 125 km from Burlington to London for service. More

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