Romeo Nissan

I searched 1 year for this model and received calls to view the model I wanted. Suddenly the correct vehicle in the right condition was traded in. I went to view it, and my decision was made in 1 minute…Y view the model I wanted. Suddenly the correct vehicle in the right condition was traded in. I went to view it, and my decision was made in 1 minute…YES!! I kept viewing and reviewing looking for any red lights or black flags, but there was none. So we wrote the deal. Done! Was handled excellently on all levels. Here’s why I searched 1 year. Because my other Lexus bought 2 years ago sold me or upsold me into buying another one. This is literally the Lexus business model (that I didn’t know). My 1st Lexus (that I searched 1 year for as well), had presold me to buy again. So where am I going with this? THE BRAND was designed 4 decades ago to give you calm ownership and extreme reliability. In an insane world, these vehicles bring calm in your automotive requirements. It is literally by design. THAT is why you buy a Lexus and that is why you would potentially go to London Lexus, it is the experience and lack of insane drama, just calm cool collected. Jillian is a peach. You’ll see. Jim. More

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It seems that the transition to Open Road has made negotiations more difficult for purchasers. negotiations more difficult for purchasers. More

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The entire Lexus team I had interaction with were all great to deal with, no issues! great to deal with, no issues! More

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The service department is top rated! The waiting area is fantastic. The only reason I didn’t rate Lexus of London a 5 star is the sales process. A year ago I bought my 3rd Lexus. The waiting area is fantastic. The only reason I didn’t rate Lexus of London a 5 star is the sales process. A year ago I bought my 3rd Lexus. I prearranged test drives and had to test drive dirty vehicles that were the sales people’s personal vehicles. I don’t think I made the best choice in purchasing a vehicle and I am a bit disappointed More

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Rick is an excellent, knowledgeable salesperson who has taken care of my family for years. Always professional, attentive, and makes every experience smooth and stress-free. My family has also been long ti taken care of my family for years. Always professional, attentive, and makes every experience smooth and stress-free. My family has also been long time customers at Lexus of London, their service is top notch and they are very knowledgeable I would never go anywhere else. More

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Romeo is an excellent service manager, deals with our needs right away and has excellent communication skills. needs right away and has excellent communication skills. More

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Jillian was very knowledgeable and a pleasure to deal with. She has a great personality and willing to go the extra mile to make our experience an awesome one. She’s a great asset to the Lexus of Londo with. She has a great personality and willing to go the extra mile to make our experience an awesome one. She’s a great asset to the Lexus of London family More

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Looking to buy our 4th RX we were fortunate to have Jillian Cook work with us to attain a perfect match to our needs and budget. Jillian is the best. Indeed Lexus of London personnel including Recept Jillian Cook work with us to attain a perfect match to our needs and budget. Jillian is the best. Indeed Lexus of London personnel including Reception, Sales Management, Financial Management, Service Management and our Delivery Specialist made this acquisition a pleasure. More

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General Manager Chris Pinelli arranged for and Service Manager Romeo Nissan took excellent ‘after sale’ care of a situation which arose with my ‘21 IS300, I very much appreciate this! Manager Romeo Nissan took excellent ‘after sale’ care of a situation which arose with my ‘21 IS300, I very much appreciate this! More

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Rick provided an exceptional level of service from the moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. Rick made the process stress-free and enjoyable, ensuring I felt confident and well-informed throughout. His genuine care for his customers really stands out. I’m thrilled with my new Lexus and truly grateful for Rick’s help! The delivery team was wonderful — they patiently walked me through every feature, set everything up perfectly, and made sure I felt confident with my new Lexus before leaving the dealership. The finance team was equally outstanding; they were professional, transparent, and made the paperwork process quick and easy. I am truly grateful for such a seamless and exceptional experience. I highly recommend Rick and the entire team!” More

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