Romeo Nissan | Page 30

Remove snows. Recall repair Provide a courtesy car, they text your when the car is ready for pick up, your car is returned to you cleaner than when you dropped it off, staff are Provide a courtesy car, they text your when the car is ready for pick up, your car is returned to you cleaner than when you dropped it off, staff are always always polite. Looking for a new car - they bring the car to you to test drive, after you purchase the car...they will deliver it to you. Always a positive experience. More

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Professional and Prompt I would never consider taking my Lexus anywhere else for service. Romeo has been exceptional each and every time. He goes above and beyond what is e I would never consider taking my Lexus anywhere else for service. Romeo has been exceptional each and every time. He goes above and beyond what is expected, provides honest and reliable information which is always appreciated! Thank you! More

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Review Brought my vehicle in to have the tires changed. Very impressed with receiving my car back with it being washed, mats cleaned and quick cleaning insi Brought my vehicle in to have the tires changed. Very impressed with receiving my car back with it being washed, mats cleaned and quick cleaning inside as well as the convenience of a loaner vehicle. I must admit I am a little disappointed with the upcoming changes to the loaner program. More

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Very satisfying. What I expected from Lexus & I was happy with it. Was able to get in right on time & it was fixed when Romeo said it would be. What I expected from Lexus & I was happy with it. Was able to get in right on time & it was fixed when Romeo said it would be. More

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Air bag recall Great service very accommodating great snacks. Should have TV on close caption as there is know sound. Nothing you can do about the Free Press it is w Great service very accommodating great snacks. Should have TV on close caption as there is know sound. Nothing you can do about the Free Press it is what it is. More

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Leak in Tire This dealership is always very responsive to issues that arise. If urgent they try to fit it in while you wait which is appreciated. I requested a c This dealership is always very responsive to issues that arise. If urgent they try to fit it in while you wait which is appreciated. I requested a call back to understand the issue and I received a call back from Romeo with with information that I requested. More

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Excellent Service I really appreciate the time Romeo takes to continue to teach me about my vehicle and to ensure every issue is resolved quickly to my satisfaction. I really appreciate the time Romeo takes to continue to teach me about my vehicle and to ensure every issue is resolved quickly to my satisfaction. More

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Lexus of London - great service! Traded our 2005 Lexus for a 2018. All staff (sales, service, etc.) were knowledgeable, courteous and helpful. There was a small mix up with one of t Traded our 2005 Lexus for a 2018. All staff (sales, service, etc.) were knowledgeable, courteous and helpful. There was a small mix up with one of the additional services we purchased and they resolved it immediately and to our satisfaction. Would absolutely recommend them. More

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Exceptional Service Department The cars are Lexus's so I don't need to explain that. The service which is subject to variable is where this dealership shines. You expect a very hi The cars are Lexus's so I don't need to explain that. The service which is subject to variable is where this dealership shines. You expect a very high service standard via Lexus and Lexus of London have nailed it. Romeo and Henry (or Harry) were a pleasure to deal with, absolutely made me feel at home and valued. I would not change anything in the service department and felt complete value for every penny spent. The dealerships support of local charity events and organizations is exceptional and over the top generous. More

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Great Service at Lexus Of London I was in for a regular service, and was impressed by the professionalism of all team members, Shelby when booking my appointment, Henry as my service I was in for a regular service, and was impressed by the professionalism of all team members, Shelby when booking my appointment, Henry as my service advisor, and Romeo for the warm welcome ( Karen was not there during my visit ). I was offered a 'Loaner" vehicle so I did not have to wait at the dealership, and my vehicle was freshly washed when I picked it up at the end of the day. The recommendation for future service ( brakes ) was explained in full by Henry, so I will be prepared when I come back at my next service interval. And a Big Thank you to Tom Hiscott from the Sales Department, for helping me choose the right vehicle...I love my RX 350. Angelo Trakas More

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