Rodney Jones | Page 8

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear that our staff provided you with a professional explanation about our EV offerings. We believe in empowering our customers with the information they need to make informed decisions, and it’s wonderful to know we could assist you in that regard. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help! Warm Regards, Jackson Acura Team

Jackson Acura responded

I'm truly sorry to hear about your experience with us. Your feedback is important, and I’d like to learn more about what happened. At Jackson Acura, we work hard to earn our customers' business and loyalty, and it’s disheartening to know we fell short in your case. We strive for transparency and customer satisfaction, so please reach out to us directly. We would like to direct you to the appropriate sales or service department to address your concerns thoroughly and work towards a resolution. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic review! We are thrilled to hear that your experience was exceptional and that Reggie continues to exceed your expectations. Your loyalty over the years is greatly appreciated, and it’s customers like you who inspire us to uphold our commitment to excellence and integrity in every interaction. Thank you for choosing Jackson Acura - We look forward to serving you for many more years to come! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback. We're sorry to hear that your recent visit did not meet your expectations, especially regarding the wait time for your oil change. It's important to us that our customers receive timely service, and we regret that we fell short in this instance. We appreciate your patience and understanding, and if you have any further concerns, please don’t hesitate to reach out. We hope to provide you with a better experience in the future. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your wonderful experience! We're delighted to hear that Reggie was attentive to your needs and made the purchasing process enjoyable. At Jackson Acura, we strive to create a welcoming environment where our customers feel valued and understood so they can find their perfect fit. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If you need anything else or have questions in the future, please feel free to reach out. We appreciate your trust in us and look forward to serving you again. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you very much for your incredible feedback! We are honored to be your go-to dealership in Atlanta and truly appreciate your continued trust in us for your automotive needs. It’s our commitment to provide efficient and exceptional customer service, and we’re glad to hear that you’ve continued to have positive experiences with our team. Thank you for being a valued member of the Jackson Acura family - We look forward to welcoming you back again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We're glad to hear that you had an excellent overall service experience and that your concerns were minimal. We appreciate your understanding regarding the time it took, and we are continuously working to improve our efficiency. If you need anything else, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you even better in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Dear Puneet Soni, Thank you for taking the time to share your feedback regarding your recent experience. We sincerely apologize for the delay in response. We strive to maintain competitive pricing while delivering high-quality service, and we regret that we did not meet your expectations this time. At Jackson Acura, we are dedicated to earning our customers' business and loyalty, and we take pride in providing quality service and want to ensure that our customers feel they receive fair and competitive pricing. Our commitment to our customers is at the heart of our business, and your insights will help us evaluate our offerings. If you have further concerns or would like to discuss your experience, please don’t hesitate to reach out directly at (678) 259-9391. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Respectfully, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you for your wonderful feedback! We’re delighted to hear that Yvonne consistently provides you with exceptional service and that you can rely on her and our service technicians. At Jackson Acura, we pride ourselves on building strong relationships with our customers and ensuring that every visit is a positive experience. If you ever need anything or have any questions, please don’t hesitate to reach out. We look forward to your next visit! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We're delighted to hear that our service center staff provided you with helpful support and that your service was completed on time. We strive to ensure our customers have a seamless experience, and your feedback encourages us to keep up the great work. If you have any further needs, please don't hesitate to reach out! Warm Regards, Jackson Acura Team