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426 Reviews of Rodney Jones
August 20, 2024
Amazing and always friendly staff , they are reliable and always helpful I love coming here. always helpful I love coming here. More
by phylliscampbell7
Verified CustomerOther Employees Tagged: Nick Covino, Cody Johnson, Yvonne Russell , Cameron Hilden
August 20, 2024
I find the service to be excellent. Cody and all the staff are courteous and knowledgeable. Cody and all the staff are courteous and knowledgeable. More
by n2
Other Employees Tagged: Nick Covino, Cody Johnson
August 16, 2024
We’ve had our vehicle serviced there for the past 14 yrs. Always great service. Always great service. More
by kmsm02
Other Employees Tagged: Nick Covino
August 06, 2024
Excellent Golden all the staff and mechanics where very professional and awesome would recommend folks any time professional and awesome would recommend folks any time More
by Kenneth
Other Employees Tagged: Nick Covino, Cody Johnson, Yvonne Russell , Cameron Hilden
July 26, 2024
Overall a very professional and honest service center. Yvonne provided exceptional customer experience. I’ve enjoyed each visit thus far. Yvonne provided exceptional customer experience. I’ve enjoyed each visit thus far. More
by TT
Other Employees Tagged: Nick Covino, Reggie Hammond, Yvonne Russell
July 15, 2024
Worst service experience of my life. Rodney the Service Manager out right lied in order to not fix our 2024 Acura MDX under warranty. Come on, its a brand new vehicle, Not sure how Rodne Rodney the Service Manager out right lied in order to not fix our 2024 Acura MDX under warranty. Come on, its a brand new vehicle, Not sure how Rodney or Yvonne sleep at night. Karma is real.... More
by DOUGLAS TINKER
Other Employees Tagged: Yvonne Russell
July 15, 2024
Buyer beware! Do not get your car serviced here! If there was a zero star option that is what I would rate the service of this dealership. As a woman I feel compl Do not get your car serviced here! If there was a zero star option that is what I would rate the service of this dealership. As a woman I feel completely taken advantage of, not listened to and gaslit. I brought my brand new type s mdx (their top of the line suv, $75k) into their service center to honor the Acura warranty. The brakes have a high pitched screeching noise when applying pressure from stopping. I was told by Yvonne our service advisor that 4 people including technicians drove the car and they didn’t hear anything. During this time they also had to repair the steering column shaft as that was vibrating. Yvonne stated that there seems to be some issues with that model she has seen from previous customers, but they would handle all the issues. I told Yvonne I would come back and take a ride with her to show her the brake screeching. She said no problem. I arrived and she quickly stated that they only drove it in the parking lot in reverse in slow speeds and there was no noise so there is nothing they could do if they couldn’t recreate it. I told her I would like to drive around the block to show her. Within one minute of leaving the service center the screeching happened. Her face turned white and immediately she said we didn’t hear that when we did it. I then again stepped on the brakes and she said wow ok yes I can hear that. I drove immediately back to the service center where she called Rodney the service manager. She stated on the phone to him, she heard the noises and was asking him what to do. This was in the presence of myself and my husband. We asked for a loaner and was told no, as there is no issue with the brakes and no resolution. I then opened a case with Acura corporate and was told if the dealership acknowledges the brake screeching Acura could assist. When I reached out to Rodney again, he stated that Yvonne said there was no noise and there was no issue. So not only is Yvonne lying but so is Rodney. How disgusting of a business to take advantage of a women and making me feel crazy and discriminated against, when all I am asking for is them to fix a fully warrantied top of the line vehicle. Rodney and Yvonne should be ashamed of yourself and that is certainly not the claims of Harvey Jackson “everything we do, we do with excellence”. More
by Aliciatinker1
Other Employees Tagged: Yvonne Russell
June 28, 2024
Scheduled appointment online. They evaluated the problem quickly and provided a text message with a link so I could read the technician’s observations and see a video clip of the They evaluated the problem quickly and provided a text message with a link so I could read the technician’s observations and see a video clip of the issue. The repair recommendation was clear as were costs. The service manager followed up as well. I approved the service action on the web. The repair was made quickly and my car was returned to me cleaned and ready to go. Car has performed well since the repair. More
by DrewG
Other Employees Tagged: Nick Covino, Cody Johnson
June 23, 2024
Service experience was great as usual! I like the waiting area. It is very comfortable and I can work from there as well. Rodney my service manager was very professional and helpful. He he I like the waiting area. It is very comfortable and I can work from there as well. Rodney my service manager was very professional and helpful. He helped me connect my new iPhone to Apple Car Play which was much appreciated! Service ran on time too. More
by leeghannam
June 13, 2024
The Timing of the Service exceeded my export 90 minutes by being complete in less than 1 hour!! by being complete in less than 1 hour!! More
by harleyk
Other Employees Tagged: Cody Johnson
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