I am writing about a recent experience I had with my 2022
(leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept
(leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept losing air pressure. We would fill it up and if I drove more than 30min on the highway the pressure would go down quickly. I had brought my vehicle into Jackson Acura service in Roswell several times and every time they would tell me they dunked the tire and could not find anything wrong. They would fill it with air (charging me for a flat tire fix) and then the issue would happen again. On February 15, 2024, I brought it in again (4th time for same issue) I was told that they gave me a new tire and that all should be fine. April of 2024 the issue happened again. I was told by Cameron my Service Advisor that there was nothing they could do since the dunk tank did not show any issues. Needless to say, this was NOT an answer I was happy with. They are the experts and yet could not figure out the issue. After having a very contentious conversation with Cameron and him telling me I need to pay $300 for a new rim, which may or may not fix the issue. I requested to speak to the service manager, Rodney who was out to lunch at the time. Cameron said he spoke with Rodney and was told to replace the entire wheel assembly, rim and tire but that if the issue happened again, it would be "on me" and I would have to pay. Needless to say, this did not sit well with me, and I left in tears of frustration. Rodney did call me back and was very nice and professional. He told me to bring my car back and they would replace the entire assembly, rim and tire. Brought my vehicle in this morning and low and behold once they took everything apart, they found that the internal valve stem where it meets the air pressure monitor was separating, which was causing the issue ALL ALONG, which leads me to believe I never received a new tire in February as I was told. Rodney did the right thing, and I was happy with Rodney, but I have lost faith and trust in Jackson Acura Service. My lease is up in November 2024, and I planned to get another Acura from Jackson Acura but now I think I will be looking into other dealerships/manufacturers.
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by Tracy M Palma-Doran
May 03, 2024 -
Jackson Acura responded
Dear Tracy M Palma-Doran,
We're relieved to have resolved the issue with your 2022 Acura MDX, and again we're deeply sorry for the inconvenience you experienced. Your frustration is completely understandable, and we recognize that your recent experience falls short of the standard of service we strive to provide. We do not want anyone to leave our dealership believing we have not made every effort to earn their business.
We want to assure you that we have taken every measure to address the situation and make it right. Your satisfaction is of utmost importance to us, and we're committed to earning back your trust in Jackson Acura.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. We're here to ensure that your future experiences with us are nothing short of exceptional.
Thank you for your patience and understanding, and for giving us the opportunity to make things right. We truly value your business and hope for the opportunity to serve you again in the future.
Warm Regards,
Jackson Acura Team
May 03, 2024 -
Tracy M Palma-Doran responded
Thank you for reaching out to me and for coming to the table with a great deal and for acknowledging that what I experienced was not up to the standards I had come to expect from Jackson Acura. I am looking forward to starting over with Jackson Acura. My husband also has an MDX and has been using Jackson Acura for his Maintenace needs.
Thank You Again!
Excellent communication and service.
They performed very good work on my vehicle and diagnosis correctly.. It was very professional.
They performed very good work on my vehicle and diagnosis correctly.. It was very professional.
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by muradqq
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience! We're delighted to hear that you were satisfied with the communication and service you received at our dealership. Ensuring that our work is both professional and accurate is paramount, and we're glad that we met your expectations.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to assisting you again in the future!
Warm Regards,
Jackson Acura Team
Great dealer experience at Jackson Acura!
Dmitry Gumanov walked us through the whole process and left no stone unturned, and I was pretty calm and confident with the deal on the new Acura Int
Dmitry Gumanov walked us through the whole process and left no stone unturned, and I was pretty calm and confident with the deal on the new Acura Integra!
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by Oleksandr Kovalenko
Apr 11, 2024 -
Jackson Acura responded
Thank you for sharing your experience! We're thrilled to hear that Dmitry provided you with exceptional service and guided you through the entire process with thoroughness and expertise. At Jackson Acura, customer satisfaction is our top priority, and we're delighted to have created an easy buying experience for you.
Should you need any further assistance or have questions down the road, please feel free to reach out. We truly value your trust and look forward to serving you again in the future - Enjoy your new Integra!
Warm Regards,
Jackson Acura Team
Great visit!
My representative working with me was very attentive and kept me notified of the progress. Awesome job!
My representative working with me was very attentive and kept me notified of the progress. Awesome job!
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by Janie.picklesimer
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2024 -
Jackson Acura responded
We greatly appreciate your feedback and are thrilled to hear about your positive experience at Jackson Acura! It's wonderful to know that your representative provided attentive service and kept you well-informed throughout your visit. Our team is dedicated to ensuring every customer has an exceptional experience each time they visit. If you have any further questions or need assistance, please feel free to reach out. We look forward to continuing to exceed your expectations in the future!
Warm Regards,
Jackson Acura Team
Everyone at Jackson Acura was great to Work with!
Reggie was so knowledgeable and made it an easy decision to purchase the Acura. He showed me how to work all the features and got the car ready qui
Reggie was so knowledgeable and made it an easy decision to purchase the Acura. He showed me how to work all the features and got the car ready quickly. Lenore was also great on financing. They made the car buying experience easy and enjoyable!
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by CLHOBBS33
Verified Customer
Verified Customer
Apr 11, 2024 -
Jackson Acura responded
Thank you so much for sharing your positive experience at Jackson Acura! We're thrilled to hear that Reggie and Lenore provided you with knowledgeable and efficient service. It's fantastic to know that they made the process easy and enjoyable for you, ensuring you felt comfortable with all the features of your new Acura. We strive to make every visit as seamless and pleasant as possible.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to serve you in the future - Enjoy your new Acura!
Warm Regards,
Jackson Acura Team
Alway excellent service and professional service team!
Thank You Jackson Acura! I will alway have my Acura's serviced at your facility
Thank You Jackson Acura! I will alway have my Acura's serviced at your facility
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by IBNETT70
Service Price Transparency
Apr 10, 2024 -
Jackson Acura responded
Thank you for your kind words and continued trust in Jackson Acura for your vehicle servicing needs! We're delighted to hear that you consistently receive excellent and professional service from our team. Your satisfaction is our top priority, and we're committed to delivering the same high-quality service every time you visit us.
Should you ever need anything or have any questions, please don't hesitate to reach out. We truly appreciate your business and look forward to welcoming you back in the future!
Warm Regards,
Jackson Acura Team
1st service appt.
on new Acura RDX required tire rotation. Told 3 times by service advisor that tires were definitely rotated. I proved tires were not rotated due to s
on new Acura RDX required tire rotation. Told 3 times by service advisor that tires were definitely rotated. I proved tires were not rotated due to scratch on tire rim. Service Manager's responses: "Unfortunately, the service advisor has no idea that the service was not completed until it is pointed out by a client which is too late" and "it is the responsibility of the client to point out what was not done by your service department". I assumed everything stated in writing on the service order would be done! Dishonest and shocking business practice! How will you confirm your tires were rotated and the correct services were completed? I am very disappointed!
Wonderful sales experience! Poor Service Delivery!
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by Lady L
Mar 29, 2024 -
Jackson Acura responded
We would like to sincerely apologize again for the oversight regarding the tire rotation during your recent service appointment. Your trust and satisfaction are of utmost importance to us, and it's disheartening to know that we failed to meet yours and our own expectations.
Regarding your review, I want to clarify that I did not suggest that it is the responsibility of our customers to point out what is not completed by our service department. Our technicians perform the vehicle services, not the advisors; this is why your advisor was unaware of the oversight that occurred. I understand the frustration caused by this miscommunication, and I take full responsibility for this oversight and breakdown in our internal processes.
As mentioned in our private correspondence, rest assured I take this matter very seriously and have addressed the situation with our technician to ensure such lapses do not occur in the future. Your feedback is invaluable to us, and we are committed to improving our service standards based on your experience.
Once again, I apologize for the inconvenience this has caused you. If there's anything more I can do to rectify the situation or if you have any further concerns, please feel free to reach out to me directly. Your satisfaction remains our top priority.
Warm Regards,
Rodney Jones
Service Manager
(678) 259-9391
Usually service is great but felt like was overcharged
for oil change. And not sure if was credited back for difference. Didn’t notice on statement. Prefer the Acura service off Cobb parkway
for oil change. And not sure if was credited back for difference. Didn’t notice on statement. Prefer the Acura service off Cobb parkway
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by msldgarcia
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2024 -
Jackson Acura responded
Thank you for taking the time to leave this review. We appreciate your feedback and apologize for any inconvenience you experienced. Our goal is to deliver exceptional service at competitive prices, and we regret if your recent oil change didn't meet your expectations. Your satisfaction is paramount to us, and we'd like to ensure that any discrepancies are promptly addressed. Please don't hesitate to contact our team, and we'll gladly investigate this matter further for you. Thank you for bringing this to our attention - We hope to have the opportunity to serve you better in the future.
Warm Regards,
Jackson Acura Team
Rodney Jones was awesome !
! The service at this place is always great and fast. Have been coming here for over 4 years.
! The service at this place is always great and fast. Have been coming here for over 4 years.
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by sohal.ken
Service Price Transparency
Mar 29, 2024 -
Jackson Acura responded
Thank you for sharing your feedback with us -- We're thrilled to hear that Rodney continues to provide you with awesome service! We truly appreciate your continued support and loyalty over the past four years. If there's anything else we can assist you with, please don't hesitate to reach out. Looking forward to welcoming you back in the future!
Warm Regards,
Jackson Acura Team
Reggie in sales was exceptionally knowledgeable about the
vehicle I bought. Bob, who was equally knowledgeable, walked me through all aspects of my first SUV. In fact, everyone at Jackson, from financing to
vehicle I bought. Bob, who was equally knowledgeable, walked me through all aspects of my first SUV. In fact, everyone at Jackson, from financing to the service department is exceptional.
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by Stepping stone
Verified Customer
Verified Customer
Other Employees Tagged:
Rodney Jones
Mar 28, 2024 -
Jackson Acura responded
We're thrilled to hear about your fantastic experience with Reggie and Bob! Their knowledge and dedication to providing exceptional service are truly commendable. At Jackson Acura, we strive to ensure every customer receives the highest level of satisfaction, from sales to service. Thank you for taking the time to share your positive feedback. Should you have any further questions or need assistance in the future, please feel free to reach out. We truly appreciate your business and look forward to serving you again!
Warm Regards,
Jackson Acura Team