Yvonne Russell

Outstanding dealership, with great people in both sales and service. I have dealt with other Acura dealers in the past, and Jackson Acura is head-and-shoulders above any other Atlanta dealerships. and service. I have dealt with other Acura dealers in the past, and Jackson Acura is head-and-shoulders above any other Atlanta dealerships. More

by CLIFFBIG Verified Customer Verified Customer

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Always receive friendly service when I arrive. They maintain my RDX to ensure it is in perfect running condition. They maintain my RDX to ensure it is in perfect running condition. More

by jarasp6864 Verified Customer Verified Customer

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The dealership was very accommodating. The service center took me in, shortly before closing. Yvonne was very friendly and professional! Thank you so much! The service center took me in, shortly before closing. Yvonne was very friendly and professional! Thank you so much! More

by Germanyin85 Verified Customer Verified Customer

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Excellent Dealership with great service, transparency, efficiency, thorough work, great pricing, and they friendly staff efficiency, thorough work, great pricing, and they friendly staff More

by jduson Verified Customer Verified Customer

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I am very satisfied with the quality of service that I received from Jackson Acura!! received from Jackson Acura!! More

by pjlfree Verified Customer Verified Customer

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The Paul Silverman was very professional in sales area. May return to work with later. May return to work with later. More

by BLUXTON Verified Customer Verified Customer

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Yvonne was extremely knowledgeable and professional. She helped get my vehicle repaired in record time! I could also tell that she ran a very efficient service center. Thank you Yvonne! She helped get my vehicle repaired in record time! I could also tell that she ran a very efficient service center. Thank you Yvonne! More

by Michael M. Verified Customer Verified Customer

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I am writing about a recent experience I had with my 2022 (leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept (leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept losing air pressure. We would fill it up and if I drove more than 30min on the highway the pressure would go down quickly. I had brought my vehicle into Jackson Acura service in Roswell several times and every time they would tell me they dunked the tire and could not find anything wrong. They would fill it with air (charging me for a flat tire fix) and then the issue would happen again. On February 15, 2024, I brought it in again (4th time for same issue) I was told that they gave me a new tire and that all should be fine. April of 2024 the issue happened again. I was told by Cameron my Service Advisor that there was nothing they could do since the dunk tank did not show any issues. Needless to say, this was NOT an answer I was happy with. They are the experts and yet could not figure out the issue. After having a very contentious conversation with Cameron and him telling me I need to pay $300 for a new rim, which may or may not fix the issue. I requested to speak to the service manager, Rodney who was out to lunch at the time. Cameron said he spoke with Rodney and was told to replace the entire wheel assembly, rim and tire but that if the issue happened again, it would be "on me" and I would have to pay. Needless to say, this did not sit well with me, and I left in tears of frustration. Rodney did call me back and was very nice and professional. He told me to bring my car back and they would replace the entire assembly, rim and tire. Brought my vehicle in this morning and low and behold once they took everything apart, they found that the internal valve stem where it meets the air pressure monitor was separating, which was causing the issue ALL ALONG, which leads me to believe I never received a new tire in February as I was told. Rodney did the right thing, and I was happy with Rodney, but I have lost faith and trust in Jackson Acura Service. My lease is up in November 2024, and I planned to get another Acura from Jackson Acura but now I think I will be looking into other dealerships/manufacturers. More

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Yvonne diagnosed the battery. Ran the battery and started test. Did not find any issue with the battery. She requested to charge the battery. She is exceptional. Ran the battery and started test. Did not find any issue with the battery. She requested to charge the battery. She is exceptional. More

by ay02 Verified Customer Verified Customer

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Yvonne and her team did a great job as always. The car was done on time ss promised and washed. Thanks to all The car was done on time ss promised and washed. Thanks to all More

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