Yvonne Russell
Yvonne Russell at Jackson Acura
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Yvonne Russell | Page 2

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

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4.8
1,623 Reviews

Industry Experience

27 yrs, 3 mos

Specialties & Trainings

B.A. Business Leadership

4.8

1,623 Reviews

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1623 Reviews of Yvonne Russell

October 12, 2024

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Employee Rating

Horrible liars. Worst dealer in Georgia. Stay away if you know what’s good for you. More

by DOUGLAS TINKER
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Rodney Jones

Oct 30, 2024

Jackson Acura responded

I'm truly sorry to hear about your experience with us. Your feedback is important, and I’d like to learn more about what happened. At Jackson Acura, we work hard to earn our customers' business and loyalty, and it’s disheartening to know we fell short in your case. We strive for transparency and customer satisfaction, so please reach out to us directly. We would like to direct you to the appropriate sales or service department to address your concerns thoroughly and work towards a resolution. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust. Warm Regards, Jackson Acura Team

October 09, 2024

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As always service was accomplished with no hassles and completed with no add ons. Car was cleaned very well. Yvonne was her usually pleasant and helpful self. More

by cjnicholas40
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Recommend Dealer
Yes
Oct 30, 2024

Jackson Acura responded

Thank you for your wonderful 5-star review! We’re delighted to hear that your service experience was hassle-free and that Yvonne once again provided you with her usual excellent support. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

October 08, 2024

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Drain lines on roof were clogged. ...could not explain how water got into area under trunk. More

by Kawm
Service Price Transparency
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Service Time
Recommend Dealer
Yes
Oct 30, 2024

Jackson Acura responded

Thank you for your review and for bringing this matter to our attention. We’re glad to hear you found our service satisfactory overall, but we sincerely apologize for not providing a clear explanation regarding the water issue in your trunk area. Your feedback is valuable, and we are committed to resolving any concerns our customers may have. If you have any further questions or if there’s anything we can do to assist you more, please feel free to reach out. We appreciate your trust in us and hope for the opportunity to serve you again! Warm Regards, Jackson Acura Team

October 07, 2024

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Yvonne and tech Cam did a fantastic job. Work was done promptly and a a very fair price- thanks to all. More

by rflauter
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 14, 2024

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear that Yvonne and Cam provided you with exceptional service during your visit. Timely and fairly priced work is what we strive for, and it's great to know we met your expectations. Your appreciation for our team means a lot to us, and we're here to assist you with any future service needs. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

October 07, 2024

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We won’t take our TL anywhere else. Great personalized service, friendly and hospitable personnel! excellent communication! More

by ITDICKINSON
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Recommend Dealer
Yes

Other Employees Tagged: Reggie Hammond

Oct 14, 2024

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear that you trust us with your TL and appreciate our personalized service. Our team takes pride in fostering a friendly and welcoming environment, and it's great to know that our communication has met your expectations. If there is anything else you need, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service in the future! Warm Regards, Jackson Acura Team

October 07, 2024

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Pleasant experience. Didn’t take long. Cost was reasonable. I highly recommend this service department More

by Columbus4x
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Recommend Dealer
Yes
Oct 14, 2024

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our service efficient and reasonably priced. Your recommendation truly means a lot to us, as we strive to provide a pleasant experience for all our customers. If you need anything else, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

October 07, 2024

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Yvonne and Dickie Ferguson went above and beyond to service my vehicle. Although, it took quite a while to obtain a particular part, once received, all work went smoothly. The showroom/waiting lounge w More

by update2
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Recommend Dealer
Yes
Oct 15, 2024

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that Yvonne and Dickie provided exceptional service and that your vehicle is running smoothly again. Our team strives to provide efficient service, even when waiting on specific parts, and it's great to know that the process went smoothly once everything was in place. We're also glad you found the showroom and waiting lounge comfortable. If you have any questions or need anything else, please don't hesitate to reach out. We truly appreciate your trust in our service department and look forward to serving you again! Warm Regards, Jackson Acura Team

October 05, 2024

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Great Service . .. Yvonne went above and beyond to assist me with my service needs and my upcoming service appointment. More

by rickyram
Service Price Transparency
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Recommend Dealer
Yes
Oct 14, 2024

Jackson Acura responded

Thank you so much for sharing your experience with us! We're delighted to hear that our team, especially Yvonne, provided you with outstanding support. Ensuring all of our customers' needs are met is always a top priority, and we appreciate your kind words. We look forward to assisting you with your next service appointment! Warm Regards, Jackson Acura Team

September 29, 2024

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Did not have an appointment but did have a dead battery- was helped out quickly and it was all under warranty! More

by DARRYL
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Recommend Dealer
Yes
Oct 01, 2024

Jackson Acura responded

Thank you for sharing your experience! We're glad to hear that our team was able to assist you promptly with your dead battery. We understand that car issues can be stressful, and we're committed to making your experience as smooth as possible, even when unexpected challenges arise. If you need anything else or have further questions, don't hesitate to reach out. We truly appreciate your trust in us and look forward to serving you again! Warm Regards, Jackson Acura Team

September 28, 2024

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JACKSON ACURA IS THE NUMBER ONE DEALERSHIP IN ATLANTA. I WOULD LIKE TO THANK THERE SERVICE DEPT FOR PROMPT AND GREAT CUSTOMER SERVICE. MR. JACKSON YOU HAVE THE BEST OF THE BEST DEALERSHIP IN THE STATE. TH More

by jamessina
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cameron Hilden, Rodney Jones, Nick Covino, Cody Johnson , LESLEY THAT GREETS WHEN YOU WALK IN THE FRONT DOOR

Oct 01, 2024

Jackson Acura responded

Thank you very much for your incredible feedback! We are honored to be your go-to dealership in Atlanta and truly appreciate your continued trust in us for your automotive needs. It’s our commitment to provide efficient and exceptional customer service, and we’re glad to hear that you’ve continued to have positive experiences with our team. Thank you for being a valued member of the Jackson Acura family - We look forward to welcoming you back again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

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