Rob Powell | Page 50

Friendly, knowledgeable, customer-focused staff, who have gone out of their way to make sure the delivery of my car went smoothly. Great people always willing to assist and who go the extra mile to please t gone out of their way to make sure the delivery of my car went smoothly. Great people always willing to assist and who go the extra mile to please the customer. More

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Earlier this year my wife and I purchased a vehicle at Earlier this year my wife and I purchased a vehicle at Budd’s. This was our second time dealing with Budd’s. Since we had a very good experience t Earlier this year my wife and I purchased a vehicle at Budd’s. This was our second time dealing with Budd’s. Since we had a very good experience the first time around, this is why we went back a second time. Although have I dealt with other dealers and salesman over the years and had no issues, Kerig was the first to go above and beyond to make sure we were completely satisfied. Starting when we first met Kerig, there were two vehicles we were interested in. With one of them we weren’t sure if it would fit our family needs. So Kerig offered for us to take one home overnight to try out. As it turned out it did meet our needs and with the help of Kerig and Craig they were able to make it fit our budget as well. We ended up buying that model. A few days after taking delivery we noticed a problem. After taking it in for service the second time during the first week I received a call from Peter in service. Without me saying anything Budd’s had decided to take that vehicle back and order in another one. They gave us a courtesy vehicle while we waited for the new vehicle to arrive. That is excellent customer service from the staff right up to management. Sorry I don’t remember everyone’s name, nonetheless they all deserve a big thank you. All the while Kerig stayed involved throughout the whole process which is to be commended. If you’re looking for a used or new vehicle definitely go into Budd’s and ask for Kerig. Regards Paul and Jenny More

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