Rob Powell | Page 35

Excellent They where quick and to the point, if i didn't understand something they took the time to explain it to me until i understood. They answered any quest They where quick and to the point, if i didn't understand something they took the time to explain it to me until i understood. They answered any questions that i had and helped me with sorting out any paper work they required from me. More

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Great Customer Care from Start to Finish When purchasing a new vehicle, Chris and Rob were extremely knowledgeable and equally helpful. They found the car I wanted quickly, and made the entir When purchasing a new vehicle, Chris and Rob were extremely knowledgeable and equally helpful. They found the car I wanted quickly, and made the entire purchase process smooth, from start to finish. I would definitely recommend a friend or family member to shop there with Chris. More

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Always treated well - never given a hard time I have just bought our family's 8th car here, my 4th Cadillac. I am treated like a valuable customer, not as someone who needs "slick talk". Staff go I have just bought our family's 8th car here, my 4th Cadillac. I am treated like a valuable customer, not as someone who needs "slick talk". Staff go out of their way to make me feel like an old friend. Purchases are occasional, but service is regular and the Service staff always treat me like my car is the only important one that day, and will find me the most cost-effective way to deal with any problems. The best GM dealer I have dealt with in 40 years! More

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Hello New Chevy Silverado. We had been working with Bill Coombe for almost a year, my husband was finding it hard to pull the trigger and make a big purchase. Bill was great is We had been working with Bill Coombe for almost a year, my husband was finding it hard to pull the trigger and make a big purchase. Bill was great is showing the options he had and laying it all out there for him. Bill had a truck in stock for us to see that fit the specs my husband had stated as well as an upgraded demo to see as well. Well in the end we went with the demo model and are super happy with the truck, Bill Coombe and Budds Dealership. Rob Powell made the finance process go smoothly and he was great to deal with as well. Two thumbs up for this whole process! More

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They "get me" I walked into Budd's Cadillac dealership to look at the Cadillac SRV promotional pricing advertised. Not sure if I could afford the Cadi with the feat I walked into Budd's Cadillac dealership to look at the Cadillac SRV promotional pricing advertised. Not sure if I could afford the Cadi with the features I wanted, I initially didn't want to go into a deep dive sales cycle. The front desk introduced me to Basil, a true gentlemen of a sales rep. I described the key featrures I wanted and my budget. Basil cut to the chase. He presented the SRX, its features and described the unique service and On-Star benefits. Then, he quickly ran some high level numbers and I realized the Cadi was definatlety at the top of my list. And I looked at almost every brand. I made a decision and paid my deposit faster than the time it took just to get a price at most other dealerships / brands. There were three other brands that offered the features and budget I looked for, but the sales reps did not inspire confidence in the way Basil did. Basil is a fantastic commuicator and has an authentic dsposition. Basil moved the process forward introducing me to Rob, the Business Manager who finalized the paperwork and offered some great protection plans and options. Rob was efficient and went through all of my end-of-lease options. He explained how the finances work with each option the pros and cons relevant to my current and future lifestyle changes. Rob know's is stuff and takes the time to educate his customers!! The lease was signed, and the follow up paperwork for insurance was sent the next day. This entire process was informative and speedy...no hasstles! At the end of the paperwork process we ran into a very dissapointing snag. Another couple looking at the exact same vehicle completed their sale minutes before I did. Basil and Rob engaged another sales or business manager, Jason. Jason, very friendly and knowledgeable with a spring in his step went out to the lot and found another car with the exact same features and price. The colur was dark blue instead of black, however the dark blue looks great. Basil and Rob revised the paperwork for the new VIN number, plated the car and I was able to pick it up the next day. The delivery process was excellent! Basil presented the car, polished , ready and waiting indoors. Basil gave me a tour of the service area and explained all the appointment setting options. He even offerd to book my service appointments simply by calling him directly! Then, he went through all of the tech features and vehicle operating funtions. He even dialed up On Star to activate my account. In fact, before I even went in to pick up the car, Basil sent me an On Star Link for account registration and app download. A senior sales manager Craig, came into Basil's office to introduce himself to me and welcome me as a new Budd's customer. He provided his contact information and offered an open door to support if needed in the future. Craig demonstrated a welecomed extra level of customer appreciation and support. Every touchpoint at Budd's was excellent. It's clear their primary focus is the Customer Experience from front desk, to sales, busness managers and service. Everyone is an absolute pleasure to deal with. Bottom line- The team at Budd's Cadillac are great communicators who listen to customers needs and respond On-Point! I'll be back soon to replace the other car in my driveway when that lease is up. Thank you Team Budd's! Stan More

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Great service! I recently had my car serviced and realized I haven't commended the Budd's Chevrolet team for all their assistance in purchasing a new vehicle so I wi I recently had my car serviced and realized I haven't commended the Budd's Chevrolet team for all their assistance in purchasing a new vehicle so I will write a long one! I was having issues with my old car and Juan, who is not only knowledgeable but also amazing, did not hesitate when asked to give an honest opinion regarding my car situation. He introduced me to his colleague Kathryn who was also so helpful, amazing and assisted me find a newer and reliable vehicle. I felt so comfortable having her help me that it didn't even feel like a sale! Rob was great as well! He assisted me in finding a lender for my new vehicle. If you're looking for a dealership where you get the best service and won't let feel like you're anything less - from service to sales to finance.. Look no further, Budd's Chev is your bet! I can't stress how thankful I am that I purchased my car from them. They have been nothing but awesome throughly! Last week, I was due for my first service and yet again, I received the same level of service as my previous visits. Juan was so helpful and though It was busy in service, he even took the time out to answer all my questions I had regarding my new vehicle and even told me that any time I have a question, to just give him a call. Nowadays, you don't get that level of service from just anywhere. He was even able to have one of my car issues fixed on the same day! Kudos to the Budd's Chev team! You guys are amazing! More

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ATS Great Car Excellent service... Thank you Basil and Rob for a great experience... they really went above and beyond ...extremely knowledgeable about the product Excellent service... Thank you Basil and Rob for a great experience... they really went above and beyond ...extremely knowledgeable about the product my daughter is very happy enjoying her ATS. More

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buying a car from BUDDS was a fun experience your staff were very efficient , courteous and prompt...I would recommend your dealership to anyone that is buying a new GM vehicle. We were very comf your staff were very efficient , courteous and prompt...I would recommend your dealership to anyone that is buying a new GM vehicle. We were very comfortable in the dealership More

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Basil Silas and Rob Powell, thank you!!! Basil Silas thank you so much for your amazing customer service and selling me my new SUV. Rob Powell thank you for helping me through the financial p Basil Silas thank you so much for your amazing customer service and selling me my new SUV. Rob Powell thank you for helping me through the financial process and securing me a great interest rate. I would highly recommend Basil if someone is looking to purchase a new or used vehicle and Rob to get you great financing. Also the attention to detail and customer service went above and beyond from not only these two but the service department as well. Thank you Basil, Rob and the whole Budd's team. I will be sending people your way!! More

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Excellent customer service It has been a pleasure to deal with everyone @ this location. They are always professional, courteous and very helpful. The best service I can get! It has been a pleasure to deal with everyone @ this location. They are always professional, courteous and very helpful. The best service I can get! More

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