Peter Rousom | Page 23

2018 Ford 150 xlt Absolutely amazed with the customer service and quality of this truck..David Gibbs went above and beyond any expectations we had of purchasing this ve Absolutely amazed with the customer service and quality of this truck..David Gibbs went above and beyond any expectations we had of purchasing this vehicle. More

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Customer Service I was recently washing my 2018 F150, which I’ve had for 2 months when the windshield cracked as I was rinsing it. I watched it crack from about 6” dow I was recently washing my 2018 F150, which I’ve had for 2 months when the windshield cracked as I was rinsing it. I watched it crack from about 6” down on the edge of the drivers side and eventually spread to almost the entire height of the windshield. I took pics about an hour and a half apart to show the spread and that there was no impact to start this issue. I brought it in to Courtesy, they took a series of pics to send to Ford’s Warranty department, including the ones I took. Courtesy agreed and they also thought it was a defect but had to send the info to Ford Canada. They denied the claim of course saying it was caused by an impact. I asked what the dealership could do as I have now purchased 3 trucks from them since 2009 and that they acknowledged it was a defect. Will, Peter and Juan went to bat for me on behalf of the dealership and were able to cover the cost of a new windshield despite being turned down by Ford Canada. Peter even offered to pitch in his own money in order to keep a positive relationship and to acknowledge my loyalty as a customer. Much appreciated that this situation was eventually handled correctly. More

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New car I just bought a explorer sport and Peter and David were excellent. So helpful I’m going to be sticking to these 2 for the rest of my life I just bought a explorer sport and Peter and David were excellent. So helpful I’m going to be sticking to these 2 for the rest of my life More

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Painless Peter helped us pick out the best vehicle for our needs and budget. Now that we are preparing for our next purchase he has had some suggestions/option Peter helped us pick out the best vehicle for our needs and budget. Now that we are preparing for our next purchase he has had some suggestions/options that we had not thought of. More

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Good service Bought a truck of him was a pleasure to deal with him through the whole process and made it really easy and painless and fun Bought a truck of him was a pleasure to deal with him through the whole process and made it really easy and painless and fun More

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Nothing short of amazing Peter has helped use with 4 vehicles and each time its nothing short of a family experience. Peter is a great salesman with plenty to offer! We love h Peter has helped use with 4 vehicles and each time its nothing short of a family experience. Peter is a great salesman with plenty to offer! We love him and the Ford dealership. More

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Very Happy Customer This is the second car I bought from Peter. This time the colour I was looking for was a new one for the Escape this year. Peter went over and above t This is the second car I bought from Peter. This time the colour I was looking for was a new one for the Escape this year. Peter went over and above to get me want I was looking for. Matt Armstrong clearly expained all the financind. Wayne More

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Pleased Today we walked into Ford knowing what we wanted from our salesman and pretty much got it. Peter and the team involved got us what we wanted. Very hap Today we walked into Ford knowing what we wanted from our salesman and pretty much got it. Peter and the team involved got us what we wanted. Very happy More

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Excellent Service The service I receive from Courtesy Ford Lincoln and Peter in particular is second to none. The valet service is very convenient and my car is always The service I receive from Courtesy Ford Lincoln and Peter in particular is second to none. The valet service is very convenient and my car is always returned when I need it and in immaculate condition. More

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AWESOME Peter worked hard to get us the cars we wanted, went out of the way to make us happy, and the staff is wonderful in every way. Peter worked hard to get us the cars we wanted, went out of the way to make us happy, and the staff is wonderful in every way. More

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