Nick S.
Nick S. at Vision Buick GMC
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Nick S. | Page 6

Service Advisor

Vision Buick GMC

800 Panorama Trail
Rochester, NY 14625

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4.3
146 Reviews
4.3

146 Reviews

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146 Reviews of Nick S.

July 05, 2024

Dealership Rating
Employee Rating

The sales person, Phil Pitts did Wonderful job taking care of all the items that needed to be done. Have excellent waiting room while they work on your vehicle. More

by tom.wawrzycki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nancy C-L.

Jul 08, 2024

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 29, 2024

Dealership Rating
Employee Rating

Excellent service. Thank you for explaining to me what I need and taking care of my car! More

by Tporretta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis castro

Jul 02, 2024

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 23, 2024

Dealership Rating
Employee Rating

Terrible service and communication. Couldn't fix our vehicle nor could they communicate why. Poor all around More

by kt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 25, 2024

Vision Buick GMC responded

"Kt" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 22, 2024

Dealership Rating
Employee Rating

So now they had my truck for week to try get the tailgate adjusted. I have tried contacting my service advisor to get update and get vague answers. I have emailed the service manager and no response. I see o More

by jmanske
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tom C. , Kyle L

Jun 25, 2024

Vision Buick GMC responded

"Jmanske" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 21, 2024

Dealership Rating
Employee Rating

Still experiencing puls nation when I brake, I should not be after spending 800$. Not happy More

by Albertnash625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2024

Vision Buick GMC responded

Albert. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 20, 2024

Dealership Rating
Employee Rating

They have serviced this vehicle since new. So going back for all services over 9 years says something. More

by KALB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 20, 2024

Dealership Rating
Employee Rating

Sales staff are sincerely friendly…not pushy nor xx-y… Listen to customers and make appropriate recommendations. Work hard to identify the appropriate vehicle and price range. No pressure, nor xx. More

by keneastwood23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 20, 2024

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 17, 2024

Dealership Rating
Employee Rating

Waited way too long. Parts did not arrive when promised. Terrible time getting connected to Service. More

by philnyy7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 19, 2024

Vision Buick GMC responded

"Philnyy7" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2024

Dealership Rating
Employee Rating

Had issues e mailed dealer no response. Received a call from dealer about service, was told it would go to correct person with no response More

by jdrryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 19, 2024

Vision Buick GMC responded

"Jdrryan" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jun 17, 2024

jdrryan responded

Not very happy with service

June 12, 2024

Dealership Rating
Employee Rating

Outstanding, efficient service on a “customer-waiting” oil change and tire rotation. Kudos to the service department. More

by JLOVE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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