Nick S.

I have been taking my 2018 GMC Yukon Denali back to this location since I bought it from here. Within one year of having the truck I was told I need a new transmission. It was covered by warranty, okay grea location since I bought it from here. Within one year of having the truck I was told I need a new transmission. It was covered by warranty, okay great. They had my truck for 2 months. The refurbished transmission they put in made my truck worst. I took it back and they advised we needed a tune up and an oil hose replaced. $1300 later out of pocket that was still not the problem. Keep in mind we took the truck back atleast 3-4 times after the refurbished transmission was put in. I since moved to NC and took my vehicle to the GMC here, I got an appointment the very next day( at Vision appts are 2 weeks to a month out) and within 5 hours I was advised we had a fuel injector issue, motor Mount and there was a coolant leak( this was all reported to Vision and they said that’s not it). Vision GMC made us come out of pocket when we NEVER needed to. This location is by FAR THE WORST. More

by Mrs. Cowart Verified Customer Verified Customer

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Purchased 2 used cars from dealer. Great sales experience and after-sale support from service department. Great sales experience and after-sale support from service department. More

by gsc53 Verified Customer Verified Customer

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Very pleasant, service was very good, we will be back. Also the selection of trucks and SUV's were good. Also the selection of trucks and SUV's were good. More

by jpierri1001 Verified Customer Verified Customer

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They did a great job! I was told it was going to take 1.5 hours because they were busy. Ended up being 35-40 mins. I was told it was going to take 1.5 hours because they were busy. Ended up being 35-40 mins. More

by MARCELLINELEONARDO1016 Verified Customer Verified Customer

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Good quick service. Was able to complete my oil change and explain everything in it that needed to be done. Was able to complete my oil change and explain everything in it that needed to be done. More

by orangeman8892 Verified Customer Verified Customer

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Service department failed to call the correct number (the number given at the time of drop off); which delayed communications and ordering of necessary part. Repair of relatively new car was expensive and r number given at the time of drop off); which delayed communications and ordering of necessary part. Repair of relatively new car was expensive and related to a part that “shouldn’t die this early but did this time.” almost every communication was prompted by me and calls were not made to me as promised. Every time I called O was on hold for ages. When I left voice mails they were not returned. The next week I found out I could not even replace my own rear flasher light on the car and various other error messages started popping up after only three years of having the car. This was my first bad experience with the service department, and this combined with the issues with only a three-year-old Acadia resulted in me selling the car and buying a Honda. I’ve never written a review and have never sold a car so quickly, but the experience was maddening and I’m just too busy to call a dealer 15 or more times over and over and be without my car and not have confidence in my car. More

by conroyross1 Verified Customer Verified Customer

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This has been the worst experience ever I know I won't be returning they aren't reliable and don't communicate properly returning they aren't reliable and don't communicate properly More

by Larheyamclamore Verified Customer Verified Customer

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Brought my GMC terrain for dash lights going on and off also Radio was on Screen was blank. Service advisor said I have the Code please bring your in the next Day.Called later that day and was told sorry also Radio was on Screen was blank. Service advisor said I have the Code please bring your in the next Day.Called later that day and was told sorry we couldn't find the Code.OMG You had the code from yesterday. More

by dan.plis Verified Customer Verified Customer

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Great communication and easy to schedule and do business with even when service was needed last minute. with even when service was needed last minute. More

by Mattytice Verified Customer Verified Customer

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The staff in the service center were friendly and attentive. The service was prompt and communication was consistent. attentive. The service was prompt and communication was consistent. More

by LisaW Verified Customer Verified Customer

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