Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 10

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

March 07, 2025

Dealership Rating
Employee Rating

Very professional team, friendly, quick service, comfortable waiting room atmosphere, family friendly service, enjoyable experience! More

by DEZIROMO2010
Service Price Transparency
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Recommend Dealer
Yes
Mar 07, 2025

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 06, 2025

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Fast great service from the moment you arrive to the time that they work on your car. More

by JBVIKING
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jo Anna

Mar 06, 2025

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 06, 2025

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Fantastic business, excellent service and employees. Very polite staff. Wouldn’t go anywhere else. Highly recommended. More

by POTBELLYINC
Service Price Transparency
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Recommend Dealer
Yes
Mar 06, 2025

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 04, 2025

Dealership Rating
Employee Rating

My car went right in, no waiting. Oil change etc.work and recall work all done in 2 hours. Quick check out went well. I'm not sure if windshield fluid was added. More

by GINABYRNES
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons , Kristi Feinberg my sales girl stopped by to see how I was doing with my Kona.

Mar 05, 2025

Family Hyundai responded

Gina, Thank you so much for your excellent review! We are so glad that Kristi and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 03, 2025

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My experience with Family Hyundai has always been a good one. Fast friendly professional service from the service department. More

by Kgess0608
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Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Mar 03, 2025

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

February 26, 2025

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People are busy and need to get in and out as quick as possible with the best possible service More

by JOHNNOLAN46
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Recommend Dealer
Yes
Feb 26, 2025

Family Hyundai responded

Thank you for providing this feedback, John, and we apologize for not providing you with a 5-star experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 22, 2025

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They changed my oil when i brought it in for warranty horn not working. I changed my oil myself the week before. More

by GCSTACK
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Recommend Dealer
Yes
Feb 24, 2025

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 13, 2025

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All persons involved went all out to resolve any issues, while maintaining a courteous and helpful atmosphere. More

by Candy
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Recommend Dealer
Yes

Other Employees Tagged: Chris Miller, tech 1771, Frank the shuttle driver

Feb 14, 2025

Family Hyundai responded

Thank you, Candy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

February 03, 2025

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Employee Rating

I brought in my 2022 Tucson for oil change in Jan 15. I told the staff the power window locks for rear seat is not functioned, can he take a look so I can make an appointment for repair if necessary. But More

by Dan
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Carlos Alcantar, TJ Schmitt, Mike Majors , Kenneth Begeske, one star.

Feb 06, 2025

Family Hyundai responded

Dan, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 02, 2025

Dealership Rating
Employee Rating

I thought they did a thorough job. Very nice and helpful . Everything they said they did they actually did. Unlike the other Hyndia dealership I went to before More

by KCADD66
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Recommend Dealer
Yes
Feb 03, 2025

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Colin and our team appreciate your business and hope to see you again soon!

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