Maverick Watson | Page 2

I had a horrible experience with the staff and the sales men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down pay men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down payment, he came back and said they gave the car to someone else. Jose kept telling us that we had "first dibs" and "priority" and to not worry about someone else getting the car, he said we had priority no matter what which was a lie. After he told us someone just bought it we asked why he said we had "priority and first dibs". He gaslighted us saying that he didn't mean it and never said that and we must of heard him wrong after we kept asking and he kept saying the same answer to not worry about anyone else buying the car. Jose started to laugh and make us feel horrible. We were very hurt after spending 4 hours trying to get my brother his first car. We then asked to speak to the manager and he was just as rude. Neither of them didn't apologize for wasting our time. Jose never apologized, he only got defensive and had no manner, he couldn't care less. They had no manners whatsoever and wasted our time. All they had to do was apologize for wasting our time and for someone else getting the car and I would have had some respect for them but they did not care. Never have experienced such horrible customer service especially at other dealerships. I'm writing this to hopefully help others not waste their time and being treated with no respect and and manners. Jose also started laughing at my family and I when leaving, extremely disrespectful. More

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After working with Chris ,Family will remain my dealer of choice. He sold me three cars in three years. Great guy to do business with. choice. He sold me three cars in three years. Great guy to do business with. More

by dirtdigger98 Verified Customer Verified Customer

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Great. Customer service! The staff was helpful , personable and knowledgeable. Comfortable waiting area with WiFi and snacks Customer service! The staff was helpful , personable and knowledgeable. Comfortable waiting area with WiFi and snacks More

by PLEONI07051969 Verified Customer Verified Customer

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They are professional, knowledgeable and treat their customers very well. They are easy to deal with and follow up on their service. customers very well. They are easy to deal with and follow up on their service. More

by mmakhamre Verified Customer Verified Customer

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Easily one of the best, if not the best, dealerships around!!! Staff and service are top notch all the time! around!!! Staff and service are top notch all the time! More

by PAULIEB421 Verified Customer Verified Customer

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Our salesman George was very accomodating. He found the car we wanted with the rebates we desired. The trade in value was acceptable which brought the price we needed. George took time to e He found the car we wanted with the rebates we desired. The trade in value was acceptable which brought the price we needed. George took time to explain the features of our vehicle and how things worked. More

by WAYNEHAYS53 Verified Customer Verified Customer

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No communication to staff and to the owner of car. Car sat for a day and no one bother to call and when called they said they forgot. Car sat for a day and no one bother to call and when called they said they forgot. More

by Hellokitry1030 Verified Customer Verified Customer

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GRAHAM IS ALWAYS ON TOP OF EVERYTHING WHETHER SALES SERVICE FINANCE PARTS OR WHATEVER…..THANKS SERVICE FINANCE PARTS OR WHATEVER…..THANKS More

by IMTHEJAW Verified Customer Verified Customer

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Have purchased 3 cars from there they have always take. Great care of us and out cars Great care of us and out cars More

by ANDELLO1 Verified Customer Verified Customer

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Good initial interaction with Kim in internet dept who I told her I'm ready to buy and not looking to play games, I explained I already had a trade in certificate from CarMax and that if they were willing t told her I'm ready to buy and not looking to play games, I explained I already had a trade in certificate from CarMax and that if they were willing to offer me what they were going to offer me then I would trade in the car to them otherwise I would take it elsewhere. She was very helpful and straightforward . However once I got to the dealership Playing games with trade in lowballing even though I had certificate from car max for value. Had to go see customer service manager before singing papers, which was nothing but a hard sale for tire warranty and other add ons which I had to go thru again in finance office. Car only had one key which was not disclosed until I asked. Had high hopes for dealership. Sales person overall was good the dumb tactics though weren't nessecary. More

by SEANMULCAHEY Verified Customer Verified Customer

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